Cybersource Incident History

1. resolvedSep 11 · 05:33 UTC

   The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use Reports - Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

Reported by Cybersource on their status page.

1. postmortemSep 3 · 22:42 UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11753)

Reported by Cybersource on their status page.

1. resolvedSep 3 · 20:47 UTC

   The issue affecting Token Management Services (TMS) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 September 2026, 14:15 GMT Reported End Time: 03 September 2026, 19:35 GMT Impact: Token Management Services (TMS) has been fully restored and is operating normally. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26907199

Reported by Cybersource on their status page.

1. resolvedAug 26 · 22:45 UTC

   The issue affecting CyberSource CAS Merchant Sign Up Services in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 July 2026 Reported End Time: 26 August 2026 Impact: Users are now able to use the Sandbox Sign Up pages on CyberSource and Visa Acceptance as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26538085

Reported by Cybersource on their status page.

1. resolvedAug 16 · 04:54 UTC

   The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102

Reported by Cybersource on their status page.

1. resolvedAug 14 · 09:53 UTC

   The issue affecting Paymentech services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 August 2026, 05:06 GMT Reported End Time: 14 August 2026, 05:52 GMT Impact: Customers are now able to use Paymentech services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

Reported by Cybersource on their status page.

1. postmortemAug 13 · 20:16 UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11497)

Reported by Cybersource on their status page.

1. postmortemAug 13 · 15:47 UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11493)

Reported by Cybersource on their status page.