Courserev Incident History

The GMS/tee sheet provider outage is fully resolved. All services have been restored and confirmed stable. Voice AI booking is back to normal operation — no further impact expected. Incident closed.

The GMS/tee sheet provider has restored all major services and is monitoring for stability (as of 6:18 AM ET). Tee sheet-dependent voice bookings should be back to normal. Total impact window: ~13 hours (Jul 17, 5:10 PM ET – Jul 18, 6:18 AM ET). No further action needed — will flag if anything resurfaces.

The GMS/tee sheet provider has repaired the underlying vendor infrastructure issue and is now actively restoring service (as of 5:48 AM ET). This follows the database availability issue identified yesterday evening. Tee sheet-dependent voice bookings should start recovering as services come back online. No action needed on our end — monitoring for full restoration. Will confirm once it's fully resolved.

Our voice AI booking service is currently experiencing disruptions due to an outage at one of our GMS/tee sheet providers. Real-time tee time lookups and booking confirmations may fail or return stale data for affected courses. Timeline: Jul 17, 5:10 PM ET — Provider began investigating a service disruption Jul 17, 6:17 PM ET — Root cause identified as a database availability issue Jul 18, 3:47 AM ET — Source isolated; provider is working with their vendor on restoration Impact: Tee sheet-dependent calls (availability checks, new bookings) may be delayed or fail for courses using this GMS. Voice infrastructure itself (Telnyx/Vapi) is unaffected — this is a downstream dependency issue. Next steps: Monitoring the provider's status page for resolution. Will post an update once service is restored or if a workaround is needed.