Commvault (Metallic m3) Incident History

This incident has been resolved.

We have identified the issue affecting backup job processing and implemented corrective actions. Backup jobs are now processing as expected, and we are actively monitoring the environment to confirm continued stability. Some customers may still observe delayed completion for jobs that were previously queued. We will provide a final update once we have confirmed full recovery.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.

We have identified the issue affecting backup job processing and implemented corrective actions. Backup jobs are now processing as expected, and we are actively monitoring the environment to confirm continued stability. Some customers may still observe delayed completion for jobs that were previously queued. We will provide a final update once we have confirmed full recovery.

This incident has been resolved.

We have identified and resolved an issue that caused certain backup jobs relying on customer network gateways to enter a pending or failed state due to incorrect network rule configurations. The necessary network rule updates have been applied, and affected backup jobs should now resume normal operation and complete successfully. Our Site Reliability Engineering (SRE) team is actively monitoring all impacted backup activity to ensure continued stability and successful job completion. At this time, service has been restored, and we will continue to closely observe the environment. We appreciate your patience and understanding as we work to ensure a reliable backup experience.

This incident has been resolved.

We have identified and resolved an issue that caused certain backup jobs relying on customer network gateways to enter a pending or failed state due to incorrect network rule configurations.The necessary network rule updates have been applied, and affected backup jobs should now resume normal operation and complete successfully. Our Site Reliability Engineering (SRE) team is actively monitoring all impacted backup activity to ensure continued stability and successful job completion.At this time, service has been restored, and we will continue to closely observe the environment. We appreciate your patience and understanding as we work to ensure a reliable backup experience.