CodaBox Incident History

The implemented fix is working as expected, and CODA delivery is progressing normally. The delivery process is now almost complete, with the remaining files expected to be delivered shortly.

A fix has been implemented and the CODA delivery is ongoing

We are currently investigating this issue.

Delivery of KBC CODA is ongoing

KBC resends the missing CODA. We wait for delivery and will process asap.

KBC resends the missing CODA. We wait for delivery and will process asap.

KBC is investigating the issue.

We are still trying to get in contact with KBC

Only partial CODA was received from KBC/CBC. We are contacting the bank.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are in contact with our partners and have received confirmation that all remaining issues are expected to be resolved by tomorrow morning. We continue to monitor the situation closely.

We are still waiting for data from our partner. As soon as it gets delivered, we will process it.

Our partner has implemented a fix for the issue. We are monitoring the recovery and expect CARO file delivery to progressively resume.

We are in contact with the provider to receive the credit card statements.

Since 1 July, credit card statements have not yet been delivered to end customers due to a delay from our provider.