Cobre Incident History

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checked Oct 24, 2026 6:49 PM UTC · Cobre's official status page

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Cobre incident history

58 reports published by Cobre in the last 30 days · 1 still open

When Cobre breaks, it is typically resolved in 1h 52m — median across 18 resolved incidents over 30 days.

October 23, 2026

Incidencia: Banco de Bogotá – Demoras en pagos | Incident: Banco de Bogotá – Payout delays

Last update Oct 24, 2026 · 14:50 UTC

resolvedOct 24 · 14:50 UTC
Estimados clientes, Les informamos que se normalizó la afectación externa a Cobre, atribuida a Banco de Bogotá, que generaba demoras en los pagos. Las operaciones se procesan con normalidad. Agradecemos su comprensión. Entidad: Banco de Bogotá Producto: Pagos Tipo: Demoras – afectación externa ------- Dear clients, We inform you that the external impact on Banco de Bogotá, which was causing payout delays, has been resolved. Operations are being processed normally. Thank you for your understanding. Entity: Banco de Bogotá Product: Payouts Type: Delays – external impact

Reported by Cobre on their status page.

Incidencia: Nequi – Rechazos en pagos | Incident: Nequi – Payout rejections

Last update Oct 23, 2026 · 09:26 UTC

resolvedOct 23 · 09:26 UTC
Estimados clientes, Les informamos que la afectación externa atribuida a Nequi, que generaba un alto porcentaje de rechazos en pagos (dispersiones), ha sido solucionada y el servicio opera con normalidad. Agradecemos su comprensión. Entidad: Nequi Producto: Pagos Tipo: Rechazos – afectación externa ------- Dear clients, We would like to inform you that the external impact attributed to Nequi, which was causing a high rejection rate on payouts, has been resolved and the service is operating normally. Thank you for your understanding. Entity: Nequi Product: Payouts Type: Rejections – external impact

Reported by Cobre on their status page.

October 22, 2026

Incidencia: Bancolombia – Demoras en pagos | Incident: Bancolombia – Payout delays

Last update Oct 23, 2026 · 00:16 UTC

resolvedOct 23 · 00:16 UTC
Estimados clientes, Les informamos que la afectación externa atribuida a Bancolombia, que generaba demoras en las respuestas de pagos, ha sido resuelta. Las transacciones se están procesando con normalidad. Agradecemos su comprensión. Entidad: Bancolombia Producto: Pagos Tipo: Demoras – afectación externa ------- Dear clients, We would like to inform you that the external impact attributed to Bancolombia, which was causing delays in payout responses, has been resolved. Transactions are being processed normally. Thank you for your understanding. Entity: Bancolombia Product: Payouts Type: Delays – external impact

Reported by Cobre on their status page.

Incidencia: PSE – Demoras en recaudos | Incident: PSE – Payin delays

Last update Oct 22, 2026 · 19:31 UTC

resolvedOct 22 · 19:31 UTC
Estimados clientes, les informamos que la afectación externa en el servicio PSE que generaba demoras en el procesamiento de recaudos ha sido resuelta y el servicio opera con normalidad. Agradecemos su comprensión. ------- The external impact on the PSE service that was causing payin processing delays has been resolved, and the service is operating normally. Thank you for your understanding.

Reported by Cobre on their status page.

Incidencia: PSE – Novedades en Davivienda y Daviplata | Incident: PSE – Issues with Davivienda and Daviplata

Last update Oct 22, 2026 · 19:20 UTC

resolvedOct 22 · 19:20 UTC
Estimados clientes, les informamos que la afectación externa en el servicio PSE con las entidades Davivienda y Daviplata ha sido resuelta y el servicio opera con normalidad. Agradecemos su comprensión. ------- The external impact on the PSE service with Davivienda and Daviplata has been resolved, and the service is operating normally. Thank you for your understanding.

Reported by Cobre on their status page.

Incidencia: Bre-B – Afectación participante DAVIVIENDA (originador) | Incident: Bre-B – DAVIVIENDA participant impact (originator)

Ongoing · last update Oct 22, 2026 · 17:07 UTC

investigatingOct 22 · 17:07 UTC
Estimados clientes, les informamos que se está presentando una afectación externa en Bre-B atribuida al participante DAVIVIENDA, que registra bajos niveles de aprobación en las transacciones donde actúa como originador desde las 10:19 a. m. (hora Colombia) del 22 de octubre de 2026. El equipo técnico de DAVIVIENDA se encuentra realizando las validaciones correspondientes para restablecer el servicio. Les mantendremos informados. ------- We are experiencing an external impact on Bre-B attributed to the participant DAVIVIENDA, which has shown low approval levels on transactions where it acts as originator since 10:19 a.m. (Colombia time) on October 22, 2026. DAVIVIENDA's technical team is working to restore the service. We will keep you informed.

Reported by Cobre on their status page.

Incidencia: Bre-B – Indisponibilidad participante DAVIPLATA (originador y receptor) | Incident: Bre-B – DAVIPLATA participant unavailability (originator and receiver)

Last update Oct 22, 2026 · 18:41 UTC

resolvedOct 22 · 18:41 UTC
Estimados clientes, les informamos que la afectación externa en el servicio de pagos inmediatos Bre-B, originada en el participante DAVIPLATA (originador y receptor), ha sido resuelta. El servicio opera con normalidad desde aproximadamente la 1:39 p. m. (hora Colombia) del 22 de octubre de 2026. Agradecemos su comprensión. ------- The external impact on the Bre-B instant payments service caused by the participant DAVIPLATA (originator and receiver) has been resolved. The service has been operating normally since approximately 1:39 p.m. (Colombia time) on October 22, 2026. Thank you for your understanding.

Reported by Cobre on their status page.

October 21, 2026

Incidencia: Bre-B – Indisponibilidad participante Banco BBVA (originador y receptor) | Incident: Bre-B – Banco BBVA participant unavailability (originator and receiver)

Last update Oct 21, 2026 · 23:09 UTC

resolvedOct 21 · 23:09 UTC
Estimados clientes, Les informamos que, según lo reportado por el Banco de la República (Administración DICE/MOL), la indisponibilidad del participante Banco BBVA en Bre-B, como originador y receptor, quedó solucionada a las 4:43 p. m. (hora Colombia) del 21 de octubre de 2026. Fue una afectación externa a Cobre, atribuida a Banco BBVA. El equipo técnico de Banco BBVA restableció el servicio y los pagos y recaudos Bre-B desde y hacia Banco BBVA operan con normalidad. Ventana: 21 oct, 3:45 p. m. a 4:43 p. m. (hora Colombia). Agradecemos su comprensión. ------- Dear clients, According to Banco de la República (DICE/MOL Administration), the Banco BBVA participant unavailability in Bre-B, as originator and receiver, was resolved at 4:43 p.m. (Colombia time) on October 21, 2026. This was an external impact to Cobre, attributed to Banco BBVA. Banco BBVA's technical team restored the service, and Bre-B payins and payouts to and from Banco BBVA are operating normally. Window: Oct 21, 3:45 p.m. to 4:43 p.m. (Colombia time). Thank you for your understanding.

Reported by Cobre on their status page.

Incidencia: R2P_Botón_Bancolombia – Indisponibilidad|Incident: R2P_Botón_Bancolombia – Service Unavailability

Last update Oct 21, 2026 · 08:56 UTC

resolvedOct 21 · 08:56 UTC
Estimados clientes, Les informamos que la incidencia que afectaba la disponibilidad del servicio R2P_Botón_Bancolombia ha sido resuelta. Tras las validaciones realizadas, evidenciamos que el servicio se encuentra nuevamente operativo y funcionando con normalidad. Entidad: Bancolombia Producto: R2P_Botón_Bancolombia Estado: Resuelto – servicio restablecido Tipo: Incidencia externa a Cobre Resolved Incident: R2P_Botón_Bancolombia – Service Restored Dear clients, We would like to inform you that the incident affecting the availability of R2P_Botón_Bancolombia has been resolved. Following our latest checks, we have confirmed that the service is operational again and functioning normally. Entity: Bancolombia Product: R2P_Botón_Bancolombia Status: Resolved – service restored Type: External incident outside Cobre's control

Reported by Cobre on their status page.

Incidencia: R2P_Botón_Bancolombia – Indisponibilidad|Incident: R2P_Botón_Bancolombia – Service Unavailability

Last update Oct 21, 2026 · 05:00 UTC

ResolvedOct 21 · 05:00 UTC
Estimados clientes,Les informamos que la incidencia que afectaba la disponibilidad del servicio R2P_Botón_Bancolombia ha sido resuelta. Tras las validaciones realizadas, evidenciamos que el servicio se encuentra nuevamente operativo y funcionando con normalidad.Entidad: BancolombiaProducto: R2P_Botón_BancolombiaEstado: Resuelto – servicio restablecidoTipo: Incidencia externa a CobreResolved Incident: R2P_Botón_Bancolombia – Service RestoredDear clients,We would like to inform you that the incident affecting the availability of R2P_Botón_Bancolombia has been resolved. Following our latest checks, we have confirmed that the service is operational again and functioning normally.Entity: BancolombiaProduct: R2P_Botón_BancolombiaStatus: Resolved – service restoredType: External incident outside Cobre's control

Reported by Cobre on their status page.

October 20, 2026

Mantenimiento programado: PSE (ACH Colombia) – Nequi no disponible 21 oct | Scheduled maintenance: PSE (ACH Colombia) – Nequi unavailable Oct 21

Last update Oct 21, 2026 · 05:00 UTC

CompletedOct 21 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Incidencia: Bre-B – Indisponibilidad participante Banco BBVA (originador y receptor) | Incident: Bre-B – Banco BBVA participant unavailability (originator and receiver)

Last update Oct 20, 2026 · 05:11 UTC

resolvedOct 20 · 05:11 UTC
Estimados clientes, Les informamos que, según lo reportado por el Banco de la República (Administración DICE/MOL), la indisponibilidad del participante Banco BBVA en Bre-B, presente desde las 10:33 p. m. (hora Colombia) del 19 de octubre de 2026, fue superada y el servicio quedó restablecido a las 11:16 p. m. (hora Colombia) de la misma fecha. Esta fue una afectación externa atribuida al participante Banco BBVA (originador y receptor). Los pagos y recaudos Bre-B desde y hacia Banco BBVA ya se procesan con normalidad. Agradecemos su comprensión. ------- Dear clients, We inform you that, as reported by Banco de la República (DICE/MOL Administration), the Bre-B unavailability of participant Banco BBVA, present since 10:33 p.m. (Colombia time) on October 19, 2026, has been resolved, and the service was restored at 11:16 p.m. (Colombia time) on the same date. This was an external impact attributed to participant Banco BBVA (originator and receiver). Bre-B payins and payouts to and from Banco BBVA are now processing normally. Thank you for your understanding.

Reported by Cobre on their status page.

October 19, 2026

Incidencia: Bre-B – Indisponibilidad participante Banco Juriscoop (originador y receptor) | Incident: Bre-B – Banco Juriscoop participant unavailability (originator and receiver)

Last update Oct 20, 2026 · 05:14 UTC

resolvedOct 20 · 05:14 UTC
Se confirmó el restablecimiento del participante Banco Juriscoop en Bre-B (originador y receptor). La afectación externa quedó resuelta y los pagos y recaudos Bre-B desde y hacia Banco Juriscoop se procesan con normalidad. ------- Banco Juriscoop's Bre-B participation (originator and receiver) has been confirmed restored. The external impact is resolved and Bre-B payins and payouts to and from Banco Juriscoop are processing normally.

Reported by Cobre on their status page.

Mantenimiento programado: Bre-B (SPBVI Servibanca – GNB y Servitrust) – 20 oct | Scheduled maintenance: Bre-B (SPBVI Servibanca – GNB and Servitrust) – Oct 20

Last update Oct 21, 2026 · 05:00 UTC

CompletedOct 21 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento programado: Plataforma Cobre – Actualización de infraestructura 21 oct | Scheduled maintenance: Cobre Platform – Infrastructure update Oct 21

Last update Oct 21, 2026 · 05:00 UTC

CompletedOct 21 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Incidencia: Bre-B – Indisponibilidad participante Banco BBVA (originador y receptor) | Incident: Bre-B – Banco BBVA participant unavailability (originator and receiver)

Last update Oct 20, 2026 · 05:00 UTC

ResolvedOct 20 · 05:00 UTC
Estimados clientes,Les informamos que, según lo reportado por el Banco de la República (Administración DICE/MOL), la indisponibilidad del participante Banco BBVA en Bre-B, presente desde las 10:33 p. m. (hora Colombia) del 19 de octubre de 2026, fue superada y el servicio quedó restablecido a las 11:16 p. m. (hora Colombia) de la misma fecha.Esta fue una afectación externa atribuida al participante Banco BBVA (originador y receptor). Los pagos y recaudos Bre-B desde y hacia Banco BBVA ya se procesan con normalidad.Agradecemos su comprensión.-------Dear clients,We inform you that, as reported by Banco de la República (DICE/MOL Administration), the Bre-B unavailability of participant Banco BBVA, present since 10:33 p.m. (Colombia time) on October 19, 2026, has been resolved, and the service was restored at 11:16 p.m. (Colombia time) on the same date.This was an external impact attributed to participant Banco BBVA (originator and receiver). Bre-B payins and payouts to and from Banco BBVA are now processing normally.Thank you for your understanding.

Reported by Cobre on their status page.

Incidencia: Bre-B – Indisponibilidad participante Banco Juriscoop (originador y receptor) | Incident: Bre-B – Banco Juriscoop participant unavailability (originator and receiver)

Last update Oct 20, 2026 · 05:00 UTC

ResolvedOct 20 · 05:00 UTC
Se confirmó el restablecimiento del participante Banco Juriscoop en Bre-B (originador y receptor). La afectación externa quedó resuelta y los pagos y recaudos Bre-B desde y hacia Banco Juriscoop se procesan con normalidad.-------Banco Juriscoop's Bre-B participation (originator and receiver) has been confirmed restored. The external impact is resolved and Bre-B payins and payouts to and from Banco Juriscoop are processing normally.

Reported by Cobre on their status page.

October 16, 2026

Incidencia: Bre-B – Indisponibilidad participante Banco Contactar (originador y receptor) | Incident: Bre-B – Banco Contactar participant unavailability (originator and receiver)

Last update Oct 16, 2026 · 21:02 UTC

resolvedOct 16 · 21:02 UTC
Estimados clientes, Les informamos que, según lo reportado por el Banco de la República (Administración DICE/MOL), la indisponibilidad del participante Banco Contactar en Bre-B (originador y receptor), presentada desde las 09:30 a. m., fue superada y el servicio quedó restablecido a las 02:30 p. m. (hora Colombia) del 16 de octubre de 2026. Los pagos y recaudos Bre-B desde y hacia Banco Contactar operan con normalidad. Agradecemos su comprensión. ------- Dear clients, According to Banco de la República (DICE/MOL Administration), Banco Contactar's Bre-B unavailability (originator and receiver), ongoing since 09:30 a.m., has been resolved and service was restored at 02:30 p.m. (Colombia time) on October 16, 2026. Bre-B payins and payouts to and from Banco Contactar are operating normally. Thank you for your understanding.

Reported by Cobre on their status page.

Incidencia: Bre-B – Indisponibilidad participante Banco Contactar (originador y receptor) | Incident: Bre-B – Banco Contactar participant unavailability (originator and receiver)

Last update Oct 16, 2026 · 05:00 UTC

ResolvedOct 16 · 05:00 UTC
Estimados clientes,Les informamos que, según lo reportado por el Banco de la República (Administración DICE/MOL), la indisponibilidad del participante Banco Contactar en Bre-B (originador y receptor), presentada desde las 09:30 a. m., fue superada y el servicio quedó restablecido a las 02:30 p. m. (hora Colombia) del 16 de octubre de 2026.Los pagos y recaudos Bre-B desde y hacia Banco Contactar operan con normalidad. Agradecemos su comprensión.-------Dear clients,According to Banco de la República (DICE/MOL Administration), Banco Contactar's Bre-B unavailability (originator and receiver), ongoing since 09:30 a.m., has been resolved and service was restored at 02:30 p.m. (Colombia time) on October 16, 2026.Bre-B payins and payouts to and from Banco Contactar are operating normally. Thank you for your understanding.

Reported by Cobre on their status page.

October 15, 2026

Mantenimiento programado: Bre-B (SPBVI Gou Payments) – 16 oct | Scheduled maintenance: Bre-B (SPBVI Gou Payments) – Oct 16

Last update Oct 16, 2026 · 05:00 UTC

CompletedOct 16 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

October 14, 2026

Incidencia: Bre-B – Indisponibilidad en resolución de llaves (Credibanco) | Incident: Bre-B – Key resolution unavailability (Credibanco)

Last update Oct 14, 2026 · 14:48 UTC

resolvedOct 14 · 14:48 UTC
Resuelto: Se restableció el servicio de resolución de llaves Bre-B con Credibanco. La afectación fue externa a Cobre y el servicio opera con normalidad. Continuaremos monitoreando. ------- Resolved: Bre-B key resolution with Credibanco has been restored. The impact was external to Cobre and the service is operating normally. We will continue monitoring.

Reported by Cobre on their status page.

Incidencia: Bre-B – Indisponibilidad en resolución de llaves (Credibanco) | Incident: Bre-B – Key resolution unavailability (Credibanco)

Last update Oct 14, 2026 · 05:00 UTC

ResolvedOct 14 · 05:00 UTC
Resuelto: Se restableció el servicio de resolución de llaves Bre-B con Credibanco. La afectación fue externa a Cobre y el servicio opera con normalidad. Continuaremos monitoreando.-------Resolved: Bre-B key resolution with Credibanco has been restored. The impact was external to Cobre and the service is operating normally. We will continue monitoring.

Reported by Cobre on their status page.

Mantenimiento programado: Bre-B (DICE BanRep) – 14 oct (ampliado) | Scheduled Maintenance: Bre-B (DICE BanRep) – Oct 14 (extended)

Last update Oct 14, 2026 · 05:00 UTC

CompletedOct 14 · 05:00 UTC
El mantenimiento del Banco de la República sobre el Directorio Centralizado (DICE) de Bre-B ha finalizado y el servicio se encuentra operando con normalidad.Equipo Cobre.-------Banco de la República's maintenance on the Bre-B Centralized Directory (DICE) has been completed and the service is operating normally.Cobre Team.

Reported by Cobre on their status page.

October 11, 2026

Incidencia: Stablecoins – | Incident: Stablecoins

Last update Oct 11, 2026 · 16:50 UTC

resolvedOct 11 · 16:50 UTC
Nuestro compromiso es mantenerte al tanto. La intermitencia que afectaba el procesamiento de operaciones tipo Global mediante Tron ha sido solucionada. El servicio se encuentra completamente restablecido y operando con normalidad. Continuaremos monitoreando su funcionamiento para garantizar la estabilidad de la plataforma. Agradecemos tu comprensión. Equipo Cobre. ---------------------------------------- Our commitment is to keep you informed. The intermittent issue affecting the processing of Global transactions through Tron has been resolved. The service has been fully restored and is operating normally. We will continue monitoring its performance to ensure platform stability. Thank you for your understanding. Cobre Team.

Reported by Cobre on their status page.

Incidencia: Stablecoins – | Incident: Stablecoins

Last update Oct 11, 2026 · 05:00 UTC

ResolvedOct 11 · 05:00 UTC
Nuestro compromiso es mantenerte al tanto.La intermitencia que afectaba el procesamiento de operaciones tipo Global mediante Tron ha sido solucionada.El servicio se encuentra completamente restablecido y operando con normalidad. Continuaremos monitoreando su funcionamiento para garantizar la estabilidad de la plataforma.Agradecemos tu comprensión.Equipo Cobre.----------------------------------------Our commitment is to keep you informed.The intermittent issue affecting the processing of Global transactions through Tron has been resolved.The service has been fully restored and is operating normally. We will continue monitoring its performance to ensure platform stability.Thank you for your understanding.Cobre Team.

Reported by Cobre on their status page.

October 10, 2026

Incidencia: Dispersiones Bre-B hacia Nequi – Posibles demoras y rechazos | Incident: Bre-B payouts to Nequi – Potential delays and rejections

Last update Oct 10, 2026 · 17:35 UTC

resolvedOct 10 · 17:35 UTC
Resuelto: Las dispersiones Bre-B hacia Nequi se han normalizado. La afectación fue externa a Cobre, originada en el proveedor; nuestros servicios operaron con normalidad. Continuaremos monitoreando. | Resolved: Bre-B payouts to Nequi have returned to normal. The impact was external to Cobre, originating with the provider; our services operated normally. We will continue monitoring.

Reported by Cobre on their status page.

Demoras Bre-B Recaudos y dispersiones | Bre-B delays PayIn and Payout

Last update Oct 10, 2026 · 17:05 UTC

resolvedOct 10 · 17:05 UTC
Resuelto: Las demoras en recaudos y dispersiones Bre-B han sido solucionadas y el servicio opera con normalidad. | Resolved: The Bre-B payin and payout delays have been resolved and the service is operating normally.

Reported by Cobre on their status page.

Incidencia: Stablecoins – Posibles demoras en movimientos (Privy) | Incident: Stablecoins – Potential delays in movements (Privy)

Last update Oct 10, 2026 · 17:44 UTC

resolvedOct 10 · 17:44 UTC
Resuelto: Nuestro proveedor Privy restableció sus servicios y los movimientos de stablecoins operan con normalidad. La afectación fue externa a Cobre. | Resolved: Our provider Privy has restored its services and stablecoin movements are operating normally. The impact was external to Cobre.

Reported by Cobre on their status page.

Demoras Bre-B Recaudos y dispersiones | Bre-B delays PayIn and Payout

Last update Oct 10, 2026 · 05:00 UTC

ResolvedOct 10 · 05:00 UTC
Resuelto: Las demoras en recaudos y dispersiones Bre-B han sido solucionadas y el servicio opera con normalidad. | Resolved: The Bre-B payin and payout delays have been resolved and the service is operating normally.

Reported by Cobre on their status page.

Incidencia: Dispersiones Bre-B hacia Nequi – Posibles demoras y rechazos | Incident: Bre-B payouts to Nequi – Potential delays and rejections

Last update Oct 10, 2026 · 05:00 UTC

ResolvedOct 10 · 05:00 UTC
Resuelto: Las dispersiones Bre-B hacia Nequi se han normalizado. La afectación fue externa a Cobre, originada en el proveedor; nuestros servicios operaron con normalidad. Continuaremos monitoreando. | Resolved: Bre-B payouts to Nequi have returned to normal. The impact was external to Cobre, originating with the provider; our services operated normally. We will continue monitoring.

Reported by Cobre on their status page.

Incidencia: Stablecoins – Posibles demoras en movimientos (Privy) | Incident: Stablecoins – Potential delays in movements (Privy)

Last update Oct 10, 2026 · 05:00 UTC

ResolvedOct 10 · 05:00 UTC
Resuelto: Nuestro proveedor Privy restableció sus servicios y los movimientos de stablecoins operan con normalidad. La afectación fue externa a Cobre. | Resolved: Our provider Privy has restored its services and stablecoin movements are operating normally. The impact was external to Cobre.

Reported by Cobre on their status page.

Incidencia: Bre-B – Alta tasa de rechazos en Recaudos (Credibanco) | Incident: Bre-B – High rejection rate in Collections (Credibanco)

Last update Oct 10, 2026 · 03:54 UTC

resolvedOct 10 · 03:54 UTC
Se normalizó la tasa de rechazos en recaudos Bre-B (R2P) asociada a Credibanco. La afectación fue externa y el servicio opera con normalidad. Ventana: 9 de octubre de 2026, ~19:13 a ~22:53 (hora Colombia). Agradecemos su paciencia. ------- The rejection rate in Bre-B collections (R2P) associated with Credibanco has returned to normal. The impact was external and the service is operating normally. Window: October 9, 2026, ~7:13 p.m. to ~10:53 p.m. (Colombia time). Thank you for your patience.

Reported by Cobre on their status page.

October 9, 2026

Demoras y posibles rechazos – Incidente interno | Delays and potential rejections – Internal incident

Last update Oct 9, 2026 · 23:48 UTC

resolvedOct 9 · 23:48 UTC
El incidente interno que generaba demoras y posibles rechazos en el procesamiento de pagos y recaudos ha sido solucionado. Todos los rieles operan con normalidad. Ventana: 9 de octubre de 2026, ~17:50 a ~18:47 (hora Colombia). Tipo de falla: Interna Gracias por su paciencia. ------- The internal incident causing delays and potential rejections in processing payins and payouts has been resolved. All rails are operating normally. Window: October 9, 2026, ~5:50 p.m. to ~6:47 p.m. (Colombia time). Failure type: Internal Thank you for your patience.

Reported by Cobre on their status page.

Mantenimiento recurrente: PSE (ACH Colombia) – lunes 19 oct | Recurring maintenance: PSE (ACH Colombia) – Monday Oct 19

Last update Oct 19, 2026 · 05:00 UTC

CompletedOct 19 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento recurrente: PSE (ACH Colombia) – domingo 18 oct | Recurring maintenance: PSE (ACH Colombia) – Sunday Oct 18

Last update Oct 18, 2026 · 05:00 UTC

CompletedOct 18 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento recurrente: PSE (ACH Colombia) – lunes 12 oct | Recurring maintenance: PSE (ACH Colombia) – Monday Oct 12

Last update Oct 12, 2026 · 05:00 UTC

CompletedOct 12 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento recurrente: PSE (ACH Colombia) – domingo 11 oct | Recurring maintenance: PSE (ACH Colombia) – Sunday Oct 11

Last update Oct 11, 2026 · 05:00 UTC

CompletedOct 11 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Incidencia: Bre-B – Alta tasa de rechazos en Recaudos (Credibanco) | Incident: Bre-B – High rejection rate in Collections (Credibanco)

Last update Oct 9, 2026 · 05:00 UTC

ResolvedOct 9 · 05:00 UTC
Se normalizó la tasa de rechazos en recaudos Bre-B (R2P) asociada a Credibanco. La afectación fue externa y el servicio opera con normalidad.Ventana: 9 de octubre de 2026, ~19:13 a ~22:53 (hora Colombia).Agradecemos su paciencia.-------The rejection rate in Bre-B collections (R2P) associated with Credibanco has returned to normal. The impact was external and the service is operating normally.Window: October 9, 2026, ~7:13 p.m. to ~10:53 p.m. (Colombia time).Thank you for your patience.

Reported by Cobre on their status page.

Demoras y posibles rechazos – Incidente interno | Delays and potential rejections – Internal incident

Last update Oct 9, 2026 · 05:00 UTC

ResolvedOct 9 · 05:00 UTC
El incidente interno que generaba demoras y posibles rechazos en el procesamiento de pagos y recaudos ha sido solucionado. Todos los rieles operan con normalidad.Ventana: 9 de octubre de 2026, ~17:50 a ~18:47 (hora Colombia).Tipo de falla: InternaGracias por su paciencia.-------The internal incident causing delays and potential rejections in processing payins and payouts has been resolved. All rails are operating normally.Window: October 9, 2026, ~5:50 p.m. to ~6:47 p.m. (Colombia time).Failure type: InternalThank you for your patience.

Reported by Cobre on their status page.

October 8, 2026

Mantenimiento programado: Bre-B (SPBVI Redeban Entrecuentas) – 19 oct | Scheduled maintenance: Bre-B (SPBVI Redeban Entrecuentas) – Oct 19

Last update Oct 19, 2026 · 05:00 UTC

CompletedOct 19 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento programado: PSE (ACH Colombia) – Actualización Octubre – Fase 4/4 | Scheduled Maintenance: PSE (ACH Colombia) – October update – Phase 4/4

Last update Oct 16, 2026 · 05:00 UTC

CompletedOct 16 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento programado: PSE (ACH Colombia) – Actualización Octubre – Fase 3/4 | Scheduled Maintenance: PSE (ACH Colombia) – October update – Phase 3/4

Last update Oct 15, 2026 · 05:00 UTC

CompletedOct 15 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Mantenimiento programado: PSE (ACH Colombia) – Actualización Octubre – Fase 2/4 | Scheduled Maintenance: PSE (ACH Colombia) – October update – Phase 2/4

Last update Oct 12, 2026 · 05:00 UTC

CompletedOct 12 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

October 2, 2026

Alta tasa de rechazos Bre-B hacia Nequi (Pagos) | High Bre-B rejection rate to Nequi (Payouts)

Last update Oct 2, 2026 · 15:32 UTC

resolvedOct 2 · 15:32 UTC
Nuestro compromiso es mantenerte al tanto. Te informamos que la alta tasa de rechazos en pagos Bre-B hacia Nequi ha normalizado su operación. Ventana: 2 de octubre de 2026, desde ~09:30 hasta ~10:30 (hora Colombia) Entidad afectada: Nequi (receptor Bre-B) Producto afectado: Bre-B – Pagos (hacia Nequi) Tipo de afectación: Alta tasa de rechazos — resuelta El servicio se encuentra nuevamente disponible. Esta situación correspondió a una afectación externa atribuida a Nequi como receptor en Bre-B; no estuvo relacionada con una falla en los servicios de Cobre. Agradecemos tu comprensión. Equipo Cobre. ------- Our commitment is to keep you informed. We want to let you know that the high rejection rate on Bre-B payouts to Nequi has normalized. Window: October 2, 2026, from ~9:30 a.m. to ~10:30 a.m. (Colombia time) Affected entity: Nequi (Bre-B receptor) Product affected: Bre-B – Payouts (to Nequi) Impact type: High rejection rate — resolved The service is available again. This was an external impact attributable to Nequi as receptor on Bre-B and was not related to any failure in Cobre’s services. Thank you for your understanding. Cobre Team.

Reported by Cobre on their status page.

Alta tasa de rechazos Bre-B hacia Nequi (Pagos) | High Bre-B rejection rate to Nequi (Payouts)

Last update Oct 2, 2026 · 05:00 UTC

ResolvedOct 2 · 05:00 UTC
Nuestro compromiso es mantenerte al tanto.Te informamos que la alta tasa de rechazos en pagos Bre-B hacia Nequi ha normalizado su operación.Ventana: 2 de octubre de 2026, desde ~09:30 hasta ~10:30 (hora Colombia)Entidad afectada: Nequi (receptor Bre-B)Producto afectado: Bre-B – Pagos (hacia Nequi)Tipo de afectación: Alta tasa de rechazos — resueltaEl servicio se encuentra nuevamente disponible. Esta situación correspondió a una afectación externa atribuida a Nequi como receptor en Bre-B; no estuvo relacionada con una falla en los servicios de Cobre.Agradecemos tu comprensión.Equipo Cobre.-------Our commitment is to keep you informed.We want to let you know that the high rejection rate on Bre-B payouts to Nequi has normalized.Window: October 2, 2026, from ~9:30 a.m. to ~10:30 a.m. (Colombia time)Affected entity: Nequi (Bre-B receptor)Product affected: Bre-B – Payouts (to Nequi)Impact type: High rejection rate — resolvedThe service is available again. This was an external impact attributable to Nequi as receptor on Bre-B and was not related to any failure in Cobre’s services.Thank you for your understanding.Cobre Team.

Reported by Cobre on their status page.

October 1, 2026

Indisponibilidad Bre-B Daviplata (originador y receptor) | Bre-B Daviplata unavailability (originator and receptor)

Last update Oct 5, 2026 · 22:12 UTC

resolvedOct 1 · 19:47 UTC
Nuestro compromiso es mantenerte al tanto. Te informamos que el servicio Bre-B de Daviplata se encuentra normalizado. Ventana: desde el 1 de octubre de 2026, ~13:20 hasta ~14:47 (hora Colombia) Entidad afectada: Daviplata (participante Bre-B) Producto afectado: Bre-B Tipo de afectación: Indisponibilidad (originador y receptor) — resuelta Esta situación correspondió a una afectación externa atribuida a Daviplata / BanRep MOL (en coordinación con Redeban); no estuvo relacionada con una falla en los servicios de Cobre. Agradecemos tu comprensión. Equipo Cobre. ------- Our commitment is to keep you informed. We inform you that Daviplata’s Bre-B service has been normalized. Window: from October 1, 2026, ~1:20 p.m. until ~2:47 p.m. (Colombia time) Affected entity: Daviplata (Bre-B participant) Product affected: Bre-B Impact type: Unavailability (originator and receptor) — resolved This was an external impact attributable to Daviplata / BanRep MOL (in coordination with Redeban) and was not related to any failure in Cobre’s services. Thank you for your understanding. Cobre Team.

Reported by Cobre on their status page.

Indisponibilidad Bre-B Daviplata (originador y receptor) | Bre-B Daviplata unavailability (originator and receptor)

Last update Oct 1, 2026 · 05:00 UTC

ResolvedOct 1 · 05:00 UTC
Nuestro compromiso es mantenerte al tanto.Te informamos que el servicio Bre-B de Daviplata se encuentra normalizado.Ventana: desde el 1 de octubre de 2026, ~13:20 hasta ~14:47 (hora Colombia)Entidad afectada: Daviplata (participante Bre-B)Producto afectado: Bre-BTipo de afectación: Indisponibilidad (originador y receptor) — resueltaEsta situación correspondió a una afectación externa atribuida a Daviplata / BanRep MOL (en coordinación con Redeban); no estuvo relacionada con una falla en los servicios de Cobre.Agradecemos tu comprensión.Equipo Cobre.-------Our commitment is to keep you informed.We inform you that Daviplata’s Bre-B service has been normalized.Window: from October 1, 2026, ~1:20 p.m. until ~2:47 p.m. (Colombia time)Affected entity: Daviplata (Bre-B participant)Product affected: Bre-BImpact type: Unavailability (originator and receptor) — resolvedThis was an external impact attributable to Daviplata / BanRep MOL (in coordination with Redeban) and was not related to any failure in Cobre’s services.Thank you for your understanding.Cobre Team.

Reported by Cobre on their status page.

Demoras Bre-B Visionamos (receptor) | Bre-B Visionamos delays (receptor)

Last update Oct 1, 2026 · 05:42 UTC

resolvedOct 1 · 05:42 UTC
Nuestro compromiso es mantenerte al tanto. Te informamos que el servicio Bre-B de Visionamos se encuentra normalizado. Equipo Cobre. Our commitment is to keep you informed. We are informing you that Visionamos’ Bre-B service has been normalized. Cobre Team.

Reported by Cobre on their status page.

Demoras Bre-B Daviplata (originador y receptor) | Bre-B Daviplata delays (originator and receptor)

Last update Oct 1, 2026 · 05:44 UTC

resolvedOct 1 · 05:44 UTC
Nuestro compromiso es mantenerte al tanto. Te informamos que el servicio Bre-B de Daviplata se encuentra normalizado. Equipo Cobre. Our commitment is to keep you informed. We are informing you that Daviplata’s Bre-B service has been normalized. Cobre Team.

Reported by Cobre on their status page.

September 30, 2026

Demoras: Banco de Bogotá Pagos | Delays: Banco de Bogotá Payouts

Last update Sep 30, 2026 · 19:08 UTC

resolvedSep 30 · 19:08 UTC
Nuestro compromiso es mantenerte al tanto. Te informamos que el servicio de pagos de Banco de Bogotá se encuentra normalizado. Equipo Cobre. ------- Our commitment is to keep you informed. We are informing you that Banco de Bogotá payout service has been normalized. Cobre Team.

Reported by Cobre on their status page.

Mantenimiento programado: PSE (ACH Colombia) – Actualización Octubre – Fase 1/4 | Scheduled Maintenance: PSE (ACH Colombia) – October update – Phase 1/4

Last update Oct 11, 2026 · 05:00 UTC

CompletedOct 11 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

Demoras Bre-B Daviplata (originador y receptor) | Bre-B Daviplata delays (originator and receptor)

Last update Oct 1, 2026 · 05:00 UTC

ResolvedOct 1 · 05:00 UTC
Nuestro compromiso es mantenerte al tanto.Te informamos que el servicio Bre-B de Daviplata se encuentra normalizado.Equipo Cobre.Our commitment is to keep you informed.We are informing you that Daviplata’s Bre-B service has been normalized.Cobre Team.

Reported by Cobre on their status page.

Demoras Bre-B Visionamos (receptor) | Bre-B Visionamos delays (receptor)

Last update Oct 1, 2026 · 05:00 UTC

ResolvedOct 1 · 05:00 UTC
Nuestro compromiso es mantenerte al tanto.Te informamos que el servicio Bre-B de Visionamos se encuentra normalizado.Equipo Cobre.Our commitment is to keep you informed.We are informing you that Visionamos’ Bre-B service has been normalized.Cobre Team.

Reported by Cobre on their status page.

Demoras: Banco de Bogotá Pagos | Delays: Banco de Bogotá Payouts

Last update Sep 30, 2026 · 05:00 UTC

ResolvedSep 30 · 05:00 UTC
Nuestro compromiso es mantenerte al tanto.Te informamos que el servicio de pagos de Banco de Bogotá se encuentra normalizado.Equipo Cobre.-------Our commitment is to keep you informed.We are informing you that Banco de Bogotá payout service has been normalized.Cobre Team.

Reported by Cobre on their status page.

September 29, 2026

Incidencia: Nequi – Demoras / intermitencia en Recaudos (Direct Debit) | Incident: Nequi – Delays / Intermittency in Collections (Direct Debit)

Last update Sep 29, 2026 · 22:16 UTC

resolvedSep 29 · 22:16 UTC
El servicio de Recaudos vía Direct Debit de Nequi ha sido restablecido. Continuamos monitoreando. ------- Nequi Direct Debit Collections service has been restored. We continue monitoring.

Reported by Cobre on their status page.

Incidencia: Nequi – Demoras / intermitencia en Recaudos (Direct Debit) | Incident: Nequi – Delays / Intermittency in Collections (Direct Debit)

Last update Sep 29, 2026 · 05:00 UTC

ResolvedSep 29 · 05:00 UTC
El servicio de Recaudos vía Direct Debit de Nequi ha sido restablecido. Continuamos monitoreando.-------Nequi Direct Debit Collections service has been restored. We continue monitoring.

Reported by Cobre on their status page.

September 24, 2026

Mantenimiento programado: Bre-B (SPBVI Gou Payments) | Scheduled Maintenance: Bre-B (SPBVI Gou Payments)

Last update Sep 25, 2026 · 05:00 UTC

CompletedSep 25 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.

September 14, 2026

Mantenimiento programado: PSE (ACH Colombia) | Scheduled Maintenance: PSE (ACH Colombia)

Last update Oct 4, 2026 · 05:00 UTC

CompletedOct 4 · 05:00 UTC
The scheduled maintenance has been completed.

Reported by Cobre on their status page.