CloudSigma Incident History

CloudSigma would like to inform you that the issue affecting our CAI location has been fully resolved. The issue has been identified as related to an upstream ISP connectivity problem, which was affecting access to the CAI location and the services hosted within it. We apologize for any inconvenience and appreciate your patience.

CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that the issue affecting the availability of our compute hosts on the Dublin cloud has been resolved. Thank you for your patience and understanding.

CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Dublin cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.

CloudSigma would like to inform you that the scheduled maintenance of our API server has been successfully completed.IMPACT:There was no impact on customers' existing virtual machines, hosts, network connectivity, or any other running services. During the maintenance, customers were unable to perform API calls, either directly or through the web interface (panel), for approximately 2 hours. Additionally, the web interface experienced a brief interruption during the maintenance window.

CloudSigma would like to inform you that the scheduled maintenance of our API server in the Riyadh cloud location has been extended by 3 hours.Thank you for your patience and understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.IMPACT:There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 60 minutes. Also, a brief interruption of the web interface may occur.

CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Honolulu successfully performed maintenance of their network infrastructure.IMPACT:During this time frame, the traffic was rerouted through one of our other lines. No impact was experienced on running virtual machines, hosts, private network accessibility, and/or any other running services.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform a planned maintenance of their network.IMPACT:During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.IMPACT:There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 60 minutes. Also, a brief interruption of the web interface occurred.

CloudSigma would like to inform you that the scheduled maintenance of our API server in the Monterrey cloud location will be extended by 3 hours.IMPACT:There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 60 minutes. Also, a brief interruption of the web interface may occur.Thank you for your patience and understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.IMPACT:There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 60 minutes. Also, a brief interruption of the web interface may occur.

CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Manila 2 and Clark clouds has been fixed. Please accept our apologies for the inconvenience caused!

CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 Cloud location. In consequence, the WebApp is not available at the moment. Please accept our apologies for the inconvenience caused. Our adminsitrators are currently investigating the root cause to solve the issue as soon as possible.

CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Manila 2 and Clark clouds has been fixed. Please accept our apologies for the inconvenience caused!

CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 Cloud location. In consequence, the WebApp is not available at the moment. Please accept our apologies for the inconvenience caused. Our adminsitrators are currently investigating the root cause to solve the issue as soon as possible.

Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.IMPACT:There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.

Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server in the Washington DC cloud location will be extended by 3 hours. IMPACT:There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 60 minutes. Also, a brief interruption of the web interface may occur.Thank you for your patience and understanding.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location.IMPACT:There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.

CloudSigma would like to inform you that the planned hardware maintenance in the Riyadh cloud location was completed successfully. IMPACT:During the maintenance work, there was no impact on running VMs, nor on the cloud performance

Scheduled maintenance is currently in progress. We will provide updates as necessary.

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. IMPACT:There will be no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.

CloudSigma would like to inform you that the maintenance will be postponed by a day and will take place tomorrow at the same time.Please excuse us for any caused inconvenience.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.IMPACT:There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 60 minutes. Also, a brief interruption of the web interface may occur.