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Clickpost Incident History

Operational

clickpost.ai ↗5 top-level components

checked Oct 24, 2026 8:36 AM UTC · Clickpost's official status page

Clickpost is up and running.

Clickpost is currently operational with all systems functioning normally.

All components operational

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Clickpost incident history

13 reports published by Clickpost in the last 30 days · 1 still open

When Clickpost breaks, it is typically resolved in 1h 1m — median across 1 resolved incidents over 30 days.

October 22, 2026

Dashboard - B2C [Backend] and Returns [Backend] and Estimated Delivery Date are down

Last update

  1. resolvedOct 22 · 19:22 UTC

    Dashboard - B2C [Backend] and Returns [Backend] recovered.

Reported by Clickpost on their status page.

Estimated Delivery Date is down

Last update

  1. resolvedOct 22 · 18:18 UTC

    Estimated Delivery Date recovered.

Reported by Clickpost on their status page.

October 21, 2026

APIs - Tracking - AWS and Tracking Page - personalised are down

Last update

  1. resolvedOct 21 · 18:21 UTC

    APIs - Tracking - AWS recovered.

Reported by Clickpost on their status page.

Tracking Page - personalised is down

Last update

  1. resolvedOct 21 · 10:45 UTC

    Tracking Page - personalised recovered.

Reported by Clickpost on their status page.

Some services are down

Ongoing · last update

  1. downtimeOct 21 · 10:27 UTC

    Tracking Page - personalised went down.

Reported by Clickpost on their status page.

October 19, 2026

Tracking Page - personalised 3 is down

Last update

  1. resolvedOct 19 · 12:03 UTC

    Tracking Page - personalised 3 recovered.

Reported by Clickpost on their status page.

Reporting Dashboard - Report Generation Issue Resolved

Last update

  1. resolvedOct 19 · 05:40 UTC

    We experienced an issue with the Reporting Dashboard that prevented generating reports, resulting in Internal Server Error responses. The issue has now been resolved, and report generation is available again. Our team is closely monitoring the systems to ensure continued stability. We will share the RCA by EOD.

Reported by Clickpost on their status page.

October 15, 2026

APIs - Order creation / AWB Registration and Dashboard - B2C are down

Last update

  1. resolvedOct 15 · 16:59 UTC

    Dashboard - B2C recovered.

Reported by Clickpost on their status page.

APIs - Order creation / AWB Registration is down

Last update

  1. resolvedOct 15 · 12:56 UTC

    APIs - Order creation / AWB Registration recovered.

Reported by Clickpost on their status page.

October 14, 2026

APIs - Order creation / AWB Registration, APIs - Estimated Delivery Date, and 1 other service are down

Last update

  1. resolvedOct 14 · 12:05 UTC

    Tracking page - backend application recovered.

Reported by Clickpost on their status page.

October 12, 2026

Outage in Order Creation API

Last update

  1. resolvedOct 13 · 10:54 UTC

    Root Cause Analysis: Order Creation API Outage: 12 October 2026 Incident window: 12 October 2026, 03:49:42 PM–04:37:45 PM IST Duration: 48 minutes, 3 seconds Status: Resolved What happened ClickPost experienced an outage affecting the Order Creation API due to a routing issue in our API gateway. The gateway directs incoming customer requests to the services that handle operations such as order creation, cancellation, and tracking. Root cause A configuration-handling error resulted in the deployment of a faulty NGINX configuration. This configuration routed Order Creation API requests to a decommissioned downstream target, preventing them from reaching the order creation service. Detection and resolution Because the requests did not reach the application, application-level error alerts did not trigger. Our on-call team was alerted by a drop in traffic to the order creation service. The team immediately refreshed the NGINX configuration to restore the correct routing. Service was restored at 04:37:45 PM IST. Preventive measures We have added pre-deployment checks to our deployment pipeline to validate API gateway configuration files before deployment. We apologise for the disruption this caused our customers.

Reported by Clickpost on their status page.

October 6, 2026

Dashboard - B2C is down

Last update

  1. resolvedOct 6 · 12:22 UTC

    Dashboard - B2C recovered.

Reported by Clickpost on their status page.

September 25, 2026

Dashboard - B2B is down

Last update

  1. resolvedSep 25 · 07:52 UTC

    Dashboard - B2B recovered.

Reported by Clickpost on their status page.