Cleeng Incident History

Starting at 9:10 CET, we identified an issue affecting the checkout experience, where some customers were unable to load the checkout page or complete their purchases. The issue was caused by outdated cached credentials within one of our services. A temporary fix has been implemented, and the issue has not reoccurred since. We continue to monitor the platform closely while our engineering team works on a permanent solution, which is expected to be deployed by Monday at the latest. We apologize for any inconvenience caused and appreciate your patience.

The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.

The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions.

We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options.

We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages. Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.