Clearhaus Incident History

1. resolvedOct 16 · 08:08 UTC

   We deployed a stable fix at 2026-10-14 14:09 CEST which we have been monitoring and confirmed to be successful. We are still in communication with Visa to understand the root cause on the Visa side, but as there is no more impact of this incident, it will hereby be considered resolved. During the incident period 07:15–12:03 CEST, 86 % of Visa credits or debits received status code 50000. Impacted merchants will receive direct communication from us to clarify the actual state of the impacted transactions that received status code 50000 and a status message indicating “status unknown”.

Reported by Clearhaus on their status page.

1. ResolvedOct 16 · 08:08 UTC

   We deployed a stable fix at 2026-10-14 14:09 CEST which we have been monitoring and confirmed to be successful. We are still in communication with Visa to understand the root cause on the Visa side, but as there is no more impact of this incident, it will hereby be considered resolved.During the incident period 07:15–12:03 CEST, 86 % of Visa credits or debits received status code 50000.Impacted merchants will receive direct communication from us to clarify the actual state of the impacted transactions that received status code 50000 and a status message indicating “status unknown”.

Reported by Clearhaus on their status page.

1. resolvedOct 13 · 18:00 UTC

   Between 18:18 and 18:53 UTC, settlement data was unavailable in the Merchant API due to a database outage. Gateway transaction processing was not affected at any point. We apologise for any inconvenience.

Reported by Clearhaus on their status page.

1. resolvedOct 13 · 13:10 UTC

   We have monitored the situation and confirmed that error rates have normalized. This incident is now closed.

Reported by Clearhaus on their status page.

1. resolvedOct 9 · 09:37 UTC

   We are closing this incident as no errors have been observed since 06:36Z and since the problem is confirmed to be resolved. An average failure rate of 1.14 % was observed between 2026-10-09T04:01Z and 2026-10-09T06:35Z (of when the first and last error occurred) with a peak error rate within a minute of 31 %. Additionally, we also observed a small collection of errors 2026-10-08T22:32Z – 2026-10-08T22:41Z at an average failure rate of ~11 %. Correction on affected transaction types! Authorizations, voids, capture refunds and Mastercard credits were affected. Remaining transaction types (captures, debits, debit refunds, and Visa credits) were not affected.

Reported by Clearhaus on their status page.