Cisco Secure Access Service Incident History

Mitigation actions have been completed, and Cisco Secure Access services are operating normally. <b>We're Here to Help</b> If you have any questions or need assistance, please contact our support team.

Mitigation actions have been completed, and the affected services are recovering. New policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, Remote Access VPN, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation. We are continuing to monitor service stability to ensure a full recovery.

Along with the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Cisco Secure Access. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected. Customers may also experience delays in DLP policy propagation and DLP reporting event processing. No data is lost; however, DLP policy changes may take longer than usual to be reflected in scan operations, and reporting events may be delayed in the Dashboard and log exports.

The issue affecting Dashboard, Identity, Policy Enforcement, and Zero Trust Access services continues to impact new policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, and Remote Access VPN . Existing configurations and ongoing data traffic remain unaffected. Our engineering team is actively implementing mitigation actions to restore service. We will provide additional updates as more information becomes available.

The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally. Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected. We appreciate your patience while we worked to resolve this issue.

Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.

The issue may impact policy processing for ZTA traffic, ZTNA enrollment , which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.

We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally. The issue is impacting new policy creation and new user connections; existing configurations and ongoing data traffic are not affected. Customers may experience intermittent failures impacting firewall and remote access VPN SSE. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

The issue affecting the Cisco Secure Access Dashboard in the China data centers has been resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. <b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway. Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.

We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers. Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.” Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement. Services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. <b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement. Services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. <b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance DetailsThe platform team will be performing upgrades in the ap-south-1_1_0 vEDC. During this time, traffic will be redirected to ap-south-1_1_1, in the same resiliency region.Date and TimeJuly 10th, 16:00 UTC to July 11th, 20:00 UTCImpactDuring this maintenance window, sessions on the affected VEDC may be terminated. Services will attempt to automatically reconnect to another VEDC within the same region; however, seamless reconnection depends on client configuration. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. Brief session interruptions may occur.ComponentExisting / New SessionsRecovery / Customer ActionCisco Secure ClientSessions on the affected VEDC can be terminated. New sessions are not expected to be impacted.Services will attempt to automatically reconnect to another VEDC. Manual reconnection required if auto-reconnect is not enabled.Data Loss PreventionDLP Reporting pages will be unavailable and DLP Events will be delayed in reporting.All other services remain operational. No customer action required.Network Tunnel GroupsExisting sessions can briefly reconnect through the paired data center. New sessions are not expected to be impacted.Recovery is automatic. No customer action required. Impact is expected to last only a few seconds during the start and end of maintenance.Policy EnforcementNo service interruption or traffic impact is expected.No customer action required.Remote Access VPNActive VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted.Users will need to reconnect. Sessions are expected to establish through the paired data center.Remote Browser IsolationRBI will be unavailable for some or all of the maintenance window.Customer traffic will be rerouted to Secure Web Gateway; policies other than RBI policies will be applied.Reserved IPTraffic will egress using alternate public IP addresses instead of Reserved IPs.Customers relying on Reserved IP allowlisting will experience connectivity issues until maintenance ends.Resource ConnectorResource Connector sessions can briefly disconnect or move to a nearby healthy data center. New sessions are not expected to be impacted.Recovery is automatic. No customer action required. Expected recovery is less than one minute.Zero Trust AccessZTNA enrollments and OCSP checks will intermittently fail during the maintenance window.Re-enrolling Secure Access ZTNA clients will restore normal workflow. No impact to other ZTNA workflows.Data CentersIndia (West): ap-south-1_1_0ComponentsAPI, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust AccessWe're Here to HelpIf you have questions, please visit our Support page or contact your Cisco representative.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance Details :This is an upgrade of the Firewall as a Service component.Date and Time: July 9th, 16:00 UTC to July 9th, 20:00 UTCImpact:Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions may experience a brief interruption or traffic degradation during a node upgrade, lasting up to 10 minutes. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, may be disconnected and require users to reconnect manually. No action is required for other traffic.Affected Data CentersAsia Pacific (Tokyo) - ap-northeast-1_1_1Asia Pacific (Osaka) - ap-northeast-3_1_1Paired Data Centers (No impact)Asia Pacific (Tokyo) - ap-northeast-1_1_0Asia Pacific (Osaka) - ap-northeast-3_1_0ComponentsPolicy EnforcementWe're Here to HelpIf you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance DetailsScheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.Date and TimeJuly 09th, 16:00 UTC to July 09th, 20:00 UTCImpactDuring the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.Affected Data CentersAsia Pacific (Mumbai) - ap-south-1_1_1Asia Pacific (Chennai) - csc-ap-south-1_1_1Asia Pacific (Tokyo) - csc-ap-northeast-1_1_1Paired Data Centers (No impact)Asia Pacific (Mumbai) - ap-south-1_1_0Asia Pacific (Chennai) - csc-ap-south-1_1_0Asia Pacific (Tokyo) - csc-ap-northeast-1_1_0ComponentsRemote Access VPNWe're Here to HelpIf you have questions, please visit our Support page or contact your Cisco representative.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance DetailsScheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.Date and TimeJuly 9th, 02:00 UTC to July 9th, 10:00 UTCImpactDuring the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.Affected Data CentersBrazil: sa-east-1_1_1Canada (Central): ca-central-1_1_1Canada (West): ca-west-1_1_1LATAM (Mexico): mx-central-1_1_1US (Virginia): csc-us-east-1_1_1US (California): csc-us-west-1_1_1Paired Data Centers (No impact)Brazil: sa-east-1_1_0Canada (Central): ca-central-1_1_0Canada (West): ca-west-1_1_0LATAM (Mexico): mx-central-1_1_0US (Virginia): csc-us-east-1_1_0US (California): csc-us-west-1_1_0ComponentsRemote Access VPNWe're Here to HelpIf you have questions, please visit our Support page or contact your Cisco representative.

The issue affecting dashboard component has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. <b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access. Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

We are currently investigating intermittent issues affecting the dashboard component. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

The issue affecting dashboard component has been resolved.All services are now operating normally.We apologize for any inconvenience caused and thank you for your patience.We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access.Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs.We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

We are currently investigating intermittent issues affecting the dashboard component.Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

The single sign-on issue affecting Cisco Security Cloud access to the Secure Access UI has been resolved. Customers should now be able to log in successfully. Thank you for your patience and understanding.

Customers using Cisco Security Cloud to access the Secure Access UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud. Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation. Thank you for your patience

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance DetailsScheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.Date and TimeJuly 08th, 16:00 UTC to July 08th, 20:00 UTCImpactDuring the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.Affected Data CentersAsia Pacific (Mumbai) - ap-south-1_1_0Asia Pacific (Mumbai) - csc-ap-south-1_1_0Asia Pacific (Tokyo) - csc-ap-northeast-1_1_0Paired Data Centers (No impact)Asia Pacific (Mumbai) - ap-south-1_1_1Asia Pacific (Mumbai) - csc-ap-south-1_1_1Asia Pacific (Tokyo) - csc-ap-northeast-1_1_1ComponentsRemote Access VPNWe're Here to HelpIf you have questions, please visit our Support page or contact your Cisco representative.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance Details :This is an upgrade of the Firewall as a Service component.Date and Time: July 8th, 16:00 UTC to July 8th, 20:00 UTCImpact:Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions may experience a brief interruption or traffic degradation during a node upgrade, lasting up to 10 minutes. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, may be disconnected and require users to reconnect manually. No action is required for other traffic.Affected Data CentersAsia Pacific (Tokyo) - ap-northeast-1_1_0Asia Pacific (Osaka) - ap-northeast-3_1_0Paired Data Centers (No impact)Asia Pacific (Tokyo) - ap-northeast-1_1_1Asia Pacific (Osaka) - ap-northeast-3_1_1ComponentsPolicy EnforcementWe're Here to HelpIf you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.

The single sign-on issue affecting Cisco Security Cloud access to the Secure Access UI has been resolved. Customers should now be able to log in successfully.Thank you for your patience and understanding.

Customers using Cisco Security Cloud to access the Secure Access UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud.Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation.Thank you for your patience

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance Details :We will be performing Network Tunnel Group deployment activity in the Sydney region to provide the latest fixes for an improved experience.Date and Time: July 8th, 13:00 UTC to July 8th, 16:30 UTCImpact:During this maintenance, tunnels from the primary data center (ap-southeast-2_1_0) will move to the secondary data center (ap-southeast-2_1_1), and traffic will be processed through the secondary data center (ap-southeast-2_1_1). Users may experience a brief period of service impact while these tunnels are re-established. Once the deployment is complete, tunnels will automatically reconnect. No manual action is required from users.Sessions on the affected VEDC can be terminated. New sessions are not expected to be impacted. Services will attempt to automatically reconnect to another VEDC. Manual reconnection required if auto-reconnect is not enabled.Data CentersAustralia (Sydney) - ap-southeast-2_1_0ComponentsNetwork Tunnel GroupWe're Here to HelpIf you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.Maintenance DetailsScheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.Date and TimeJuly 8th, 02:00 UTC to July 8th, 10:00 UTCImpactDuring the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.Affected Data CentersBrazil: sa-east-1_1_0Canada (Central): ca-central-1_1_0Canada (West): ca-west-1_1_0LATAM (Mexico): mx-central-1_1_0US (Virginia): csc-us-east-1_1_0US (California): csc-us-west-1_1_0Paired Data Centers (No impact)Brazil: sa-east-1_1_1Canada (Central): ca-central-1_1_1Canada (West): ca-west-1_1_1LATAM (Mexico): mx-central-1_1_1US (Virginia): csc-us-east-1_1_1US (California): csc-us-west-1_1_1ComponentsRemote Access VPNWe're Here to HelpIf you have questions, please visit our Support page or contact your Cisco representative.

This maintenance activity was completed on June 26, 2026. At the time, an update was posted through the Cisco Secure Access portal instead of a maintenance notification on the status page. We are now publishing this notice retrospectively to ensure that customers have a complete record of the activity. <b>Maintenance Details</b> Remote Access VPN IP pools were rebalanced across the two data centers in the US East region. This proactive activity was executed to improve IP capacity distribution and help accommodate future growth in VPN connections. <b>Date and Time</b> June 26, 2026, from 09:04 UTC to 10:28 UTC. <b>Impact</b> During the maintenance window, active VPN sessions in the US East (Virginia) region could have experience a brief connection interruption. Users with Auto Reconnect enabled should have had their VPN connections automatically re-established. Users without Auto Reconnect enabled would have need to manually reconnect using Cisco Secure Client. <b>Affected Region</b> US East (Virginia) <b>Components</b> Remote Access VPN <b>We're Here to Help</b> If you have questions or need assistance, please contact Cisco Support or your Cisco representative.