Cisco Secure Access Service Incident History

1. resolvedSep 11 · 17:55 UTC

   Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected.

   The issue has been mitigated, and the service is operating normally.

   We’re Here to Help If you have any questions or need assistance, please contact our support team.

Reported by Cisco Secure Access Service on their status page.

1. resolvedSep 10 · 12:24 UTC

   The connectivity issue affecting the US (Virginia) data center has been fully resolved as of 12:22 UTC. All affected services have been validated and are operating normally.

   We're Here to Help If you have questions, please visit our Support page or contact your Cisco representative.

Reported by Cisco Secure Access Service on their status page.

1. resolvedSep 1 · 18:01 UTC

   Between approximately 14:15 and 15:40 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 31 · 18:22 UTC

   The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC.

   All services are now operating normally.

   We apologize for any inconvenience caused and thank you for your patience.

   We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 28 · 19:51 UTC

   The issue affecting Cisco Secure Access Remote Access VPN service in the US West (Oregon) region was resolved as of 18:11 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 28 · 15:36 UTC

   The issue affecting Firewall as a Service has been resolved. Service has returned to normal operation.

   We’re Here to Help If you have any questions or need assistance, please contact our support team.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 25 · 14:04 UTC

   The incident has been resolved at 13:25 UTC

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 25 · 03:40 UTC

   The issue affecting the Policy Enforcement service for some customers connecting through the London data center has been resolved as of 22:46 UTC on August 24, 2026. Between 22:37 UTC and 22:46 UTC, affected customers may have experienced intermittent traffic disruption through the firewall service. The impacted workload was moved to a healthy infrastructure node, and all services are now operating normally.

   We apologize for any inconvenience caused and thank you for your patience.

   We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 24 · 12:55 UTC

   The issue has been resolved. Customers in US Virginia DC may have experienced traffic degradation due to a service health-check failure that caused traffic handling to move to a healthy node between 9:52 UTC to 9:58 UTC, when the issue got resolved. No customer action is required.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 21 · 18:59 UTC

   The network issue affecting Cisco Secure Access policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected.

   We’re Here to Help If you have any questions or need assistance, please contact our support team.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 21 · 13:27 UTC

   Between 12:12 UTC and 13:15 UTC, customers may have experienced default document classification values for some files in the DSPM dashboard. All other DSPM functions remained fully operational throughout this period. The issue affecting document classification within the Data Security Posture Management (DSPM) service is now resolved. Affected files will be updated automatically as soon as any activity on the file happens. No customer action is required. We sincerely appreciate your patience and understanding.

Reported by Cisco Secure Access Service on their status page.

1. resolvedAug 19 · 09:06 UTC

   All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal.

   We sincerely appreciate your patience and understanding.

   We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Reported by Cisco Secure Access Service on their status page.