Checkout Identity Verification Incident History
Checkout Identity Verification is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Low conversion due to infrastructure maintenance side effect"
Last updateFrom 11:20 to 11:35 this morning we experienced a low conversion event due to an unwanted side effect during a database upgrade. Some users had to retry multiple times their identification verification process.
Report: "Elevated Error Rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing elevated error rate on our IDApp. Expect end users to not be able to finish their identification process. We're investigating the issue
Report: "Elevated Error Rates on the web app"
Last updateThis incident has been resolved.
Sessions are ending properly, we keep monitoring but issue is fixed now
Scaling is now fixed, we need 5 to 10 mins for all workload to start and incident should be over
We have identified an issue in our scaling capabilities and are actively trying to mitigate the issue for the end users by manually scaling the workload.
We are seeing elevated error rate on our IDApp. Expect end users to not be able to finish their identification process.
Report: "Elevated Error Rates on the web app"
Last updateThis incident has been resolved.
Sessions are ending properly, we keep monitoring but issue is fixed now
Scaling is now fixed, we need 5 to 10 mins for all workload to start and incident should be over
We have identified an issue in our scaling capabilities and are actively trying to mitigate the issue for the end users by manually scaling the workload.
We are seeing elevated error rate on our IDApp. Expect end users to not be able to finish their identification process.