Chargebee Incident History
Chargebee is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Avalara Service Degradation"
Last updateThis incident has been resolved.
The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability.
We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.
Report: "API Service Degradation"
Last updateWe experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.
Report: "Webhook Service Degradation"
Last updateWe experienced a delay in webhook delivery for TEST sites during the window from July 19th 09:49 UTC to July 19th 12:12 UTC, and the services are functioning as expected. We apologize for any disruption this caused to your testing workflows.
Report: "API Service Degradation"
Last updateWe experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.