Channel.io Incident History

Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. - Incident Time: July 14, 2026 02:00 ~ 10:15 (KST) (approximately 8 hours 15 minutes) - Affected Scope: Some features intermittently did not work properly across the service - Cause: A temporary network connectivity issue caused some requests to be delayed or fail to process. - Resolution: We set a time limit on request processing to prevent delays and carried out stabilization work to prevent related components from restarting unexpectedly. We have also enhanced our monitoring system to detect and respond to similar issues more quickly. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 20, 2026 12:00 ~ July 20, 2026 16:00 (KST) (approximately 4 hours) - Affected Scope: Conversations where the automatic chat summary was not generated or was delayed upon closing - Cause: A temporary and significant slowdown in the external AI service used for summary generation caused some summaries to exceed the allowed time limit and be skipped. - Resolution: An emergency fix restored normal operation by 16:00. A structural improvement has since been deployed to run multiple AI models in parallel and use whichever completes first, ensuring summaries are generated normally even if external delays recur. We will continue to strengthen monitoring to prevent similar issues from occurring again. Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 10, 2026 04:47 ~ 14:31 (KST) (approximately 9 hours 44 minutes) - Affected Scope: Channels using snippets - Cause: A styling issue caused dropdown and snippet colors to not display correctly. - Resolution: The system was restored to its previous state and the root cause has been fixed. Pre-release checks will be strengthened to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Temporary issue has been detected with Customer Support (Inbox) Snippet feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.