CardConnect Incident History
CardConnect is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Document Upload issue - CoPilot"
Last updateA fix has been implemented and we are monitoring the results.
We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.
Report: "CardPointe Reporting Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.
Report: "CardPointe Reporting Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.
Report: "CardPointe + MICROS - Service Disruption"
Last updateThis incident has been resolved.
Merchants may experience a service disruption while using CardPointe + MICROS. We have implemented a fix and are monitoring results.
Report: "CardPointe + MICROS - Service Disruption"
Last updateThis incident has been resolved.
Merchants may experience a service disruption while using CardPointe + MICROS. We have implemented a fix and are monitoring results.
Report: "BluePay Gateway Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
ScheduledOn Wednesday July 8th 2026, from 11:00 PM to 12:00 AM EDT, we will be making updates to the BluePay Gateway. There is no anticipated impact to customers or transactions.Changes include:Add additional logging to the BluePay Post (bp10emu), Daily Report 2 (bpdailyreport2) and Single Transaction Query (stq) APIs.Improvements to ACH file transmissions.Add acknowledgement file processing to Pathward Bank Direct to Bank ACH.Add CardSecure tokens to CSV exports when a CardSecure token is available.