Callable Incident History

Service disruption update— Monday 20 July, approx. 012:42 - 02:02 BST. Early on Monday morning, between 012:42 and 02:02 BST, some customers experienced disruption to call routing, recording and portal services following an infrastructure issue within our cloud environment. Our team identified and resolved the issue, and all services were fully restored around 02:02 BST, we have been monitoring since with no further issues. We will be carrying out additional work to upgrade infrastructure in the early hours of the 22/07 between 01.00 and 03.00 BST as part of our ongoing commitment to service continuity safeguards. We must advise minor disruption could occur; however we are not expecting traffic to be affected during this time. We apologise for the inconvenience caused in the early hours of Monday morning. Sincerely: Callable Engineering Team.

Services are back online, we continue to monitor the network and we will advise when we move to a resolved status.

Investigation is still ongoing, currently affecting around 30% of the network.

We are currently investigating calls not connecting. Update in 15 minutes