Box Incident History

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

We are continuing to work on a fix for this issue.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.

We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.

We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available. Users of this service may face delays in metadata updates while attempting to upload files using File Request.

We recently addressed issues affecting Relay. We would like to take the opportunity to further explain these issues and the steps we have taken to address them. Between July 14, 2026 at 2:21 AM PDT and July 14, 2026 at 11:55 PM PDT, some users may have experienced difficulties while working in Box. A recent code change in Relay introduced stricter error handling for collaboration failures, which caused the task outcome to not work in some cases. The issue was resolved by rolling back the Relay service to the previous version, after which point task outcome errors returned to baseline. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality.

Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit.

Our team has identified the underlying cause of this issue and is working to take remediating steps.

We are continuing to investigate this issue.

Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On June 24th, 2026 between 4:47am and 5:28am PT, some users may have experienced issues with chunked uploads in Box. During this time users may have noticed elevated errors or performance degradation. The issue was caused by a failover event at one of our third-party cloud infrastructure providers. We are implementing enhancements to our resiliency measures to prevent similar issues from occurring in the future. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.  Sincerely, The Box Team

This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.