Elevated outbound call failures via upstream telephony provider (Plivo)
Last updateresolvedAug 25 · 07:00 UTC
UPDATE: Issue is now resolved by the upstream provider. We are seeing an elevated rate of failed outbound calls affecting a small portion of traffic. We have identified the cause as our upstream telephony provider: affected calls are being placed successfully, but the provider is not returning call-status updates, so those calls do not connect. The provider has acknowledged the issue and is actively investigating on their side.
Reported by Bolna AI on their status page.
