Bloomreach Incident History

Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to support@bloomreach.com. We apologize for the inconvenience caused. Regards, Bloomreach Support Team

Dear Customer, Based on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues or have further questions, please reach out to support@bloomreach.com. Regards, Bloomreach Support Team

Dear Customer, We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service. Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information. Kind regards, Bloomreach Support Team.

Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to support@bloomreach.com. We apologize for the inconvenience caused. Regards, Bloomreach Support Team

Dear Customers, Based on our continued monitoring and log review, we are seeing dashboard login error rates trend downward. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues, please reach out to support@bloomreach.com. Regards, Bloomreach Support Team

Dear Customers, We are aware that some clients are unable to log in intermittently to the Bloomreach search and merchandising dashboard due to an issue with the third-party service. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team