Blackbaud Incident History

This incident has been resolved.

We continue to investigate an intermittent issue impacting a subset of customers. This may result in an error with form submissions or integration interruptions. We have disabled the recurring pledge task while our our engineers work toward a resolution. Please continue to monitor this page for updates.

We have identified an issue intermittently impacting a subset of customers. This may result in an error when submitting forms or interrupted integrations. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

This incident has been resolved.

We have confirmed a subset of customers are located in a vendor region currently experiencing issues with network traffic traversal. Our engineers are currently engaged with our vendor and working towards a resolution. Please continue to monitor this page for the latest updates.

We are aware of an issue impacting a subset of FENXT customers that may cause modules to be unavailable and HTTP Failure Response errors to occur. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

Our engineers identified additional impact to a subset of donors using Apple devices attempting to donate through the modal Checkout experience and made changes overnight to resolve this issue. Our monitoring indicates an immediate improvement following the changes, and the issue is now resolved.

Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are monitoring the results. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates.

Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are developing an additional patch to mitigate this issue further. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates.

We have identified an issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers causing errors when attempting to use pushpage. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are continuing to work on implementing it now. Next update will be at 8am EST.

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers have identified a solution and are working on implementing it now. Next update will be at 9pm EST.

We have identified an issue causing a delay with recurring pledges for a subset of customers. Our engineers are currently investigating.

An issue impacting some of our customers causing errors when attempting to log in or use features within the affected service is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We are aware of an issue impacting a subset of customers when attempting to access Blackbaud University at LEARN.BLACKBAUD.COM ; Our engineers have identified the cause and are working on a solution to this issue, the next update will be Monday 7/20 by Noon ET.

We are aware of an issue impacting a subset of customers when attempting to access Blackbaud University at LEARN.BLACKBAUD.COM ; Our engineers are investigating this issue and next update will be tomorrow by 5PM ET.

This incident has been resolved.

We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted. New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent. No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted. New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent. No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing them to receive exceptions in Web view batches. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers causing users to be unable to launch database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A fix has been implemented and we are monitoring the results.

The issue identified sporadically impacted a subset of users on Safari version 25.6.2. We have applied a fix to resolve the issue and will continue to monitor.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.