Bitso Status

We are having a degraded performance for ARS transactions . Our team is investigating the issue to get it fixed as soon as possible. We apologize for the inconvenience and will provide further updates shortly. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.

We have identified an issue with the mobile app that is currently causing the portfolio tab to appear as a blank screen for users on app versions older than 4.13. Our engineering team is actively working to resolve this. We apologize for the inconvenience caused. ---------------------------------------- Hemos identificado un problema en la aplicación móvil que está causando que la pestaña de portafolio aparezca en blanco para los usuarios con versiones anteriores a la 4.13. Nuestro equipo de ingeniería está trabajando activamente para resolverlo. Lamentamos los inconvenientes causados.

We are currently investigating an issue affecting the our withdrawal service. Users are experiencing failures when attempting to initiate withdrawals across all currencies and payment methods. We apologize for the inconvenience and will provide another update as soon as we have more information or a timeline for recovery. ------------------------------------- Actualmente estamos investigando un problema que afecta a nuestro servicio de retiros. Los usuarios están experimentando fallas al intentar iniciar retiros en todas las criptomonedas y métodos de pago. Pedimos disculpas por los inconvenientes y proporcionaremos una nueva actualización tan pronto como tengamos más información o un cronograma para la recuperación del servicio. ------------------------------------- Estamos investigando um problema que afeta o nosso serviço de saques. Os usuários estão enfrentando falhas ao tentar iniciar saques em todas as moedas e métodos de pagamento. Lamentamos o inconveniente e forneceremos uma nova atualização assim que tivermos mais informações ou uma previsão de normalização.

We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause.

We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible. We apologize for any inconvenience this may cause. ------------------------------------------ Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento normal lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar.

We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network. Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally. Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation. Apologies for the inconvenience.

We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible. We apologize for the inconvenience and will provide further updates shortly. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ------------------------------ Hemos detectado un problema que afecta nuestro servicio de conversión de balances. Nuestro equipo de ingeniería ya está investigando y trabajando en una solución para restablecer la funcionalidad completa lo antes posible. Ten la seguridad de que tus fondos permanecen seguros en todo momento. Lamentamos los inconvenientes y compartiremos más información pronto. Si necesitas asistencia adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ------------------------------ Identificamos um problema que está afetando nosso serviço de conversão de saldos. Nossa equipe de engenharia já está investigando e trabalhando em uma solução para normalizar o serviço o mais rápido possível. Fique tranquilo: seus fundos permanecem seguros em todos os momentos. Pedimos desculpas pelo transtorno e enviaremos novas atualizações em breve. Caso precise de suporte adicional, entre em contato com nossa equipe de Atendimento ao Cliente em https://support.bitso.com/.