BigPanda Incident History

The incident has been resolved. Systems are functioning nominally.

A fix has been implemented and we are monitoring. All events sent have been queued and are processing now.

There is a current issue with OIM processing. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

Our team has resolved the incident, and all services have returned to normal operation. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.

The team continues to monitor the services as the data backlog is processed. We anticipate everything to be resolved within an hour.

The team has identified the issue and applied a fix to the service affecting the incident search. They are monitoring to ensure everything is working as expected.

Engineering is actively investigating. Leading theory points to a backend infrastructure issue tied to a recent update; a fix is being validated now. Thank you for your patience, and we apologize for the inconvenience.

This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more. Thank you for your patience, and apologies for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing issues with updating Incident Tags via API/manually. Our teams are engaged and investigating. We will share updates here as soon as possible.