Bazaarvoice Incident History

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. As the issue is not expected to recur, we are closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice has identified a degradation of the Portal > Insights app. Clients may have noticed delays across all Insights dashboards and a full outage of the Coverage dashboard (and associated Program Overview widget) in particular. The root cause has already been determined and remediation is ongoing. The symptoms have currently been resolved, though the issue may recur until full remediation is complete. <b>Next Update:</b> July 21st, 2026, 12:30PM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has completed remediation of the Displayable Content Export (DCE) data synchronization issue. All impacted records were restored to their correct state across all affected content regions. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided at the designated time below, or as new information becomes available. <b>Next Update:</b> July 17th, 2026, 15:00 CDT

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided at the designated time below, or as new information becomes available. <b>Next Update:</b> July 15th, 2026, 15:00 CDT

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Monday 13th July, or as new information becomes available. <b>Next Update:</b> July 13th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Friday 10th July, or as new information becomes available. <b>Next Update:</b> July 10th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available We are actively working on bulk generation of data. An update will be provided on Thursday 9th July, or as new information becomes available. <b>Next Update:</b> July 9th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available We are actively working on bulk generation of data. An update will be provided on Wednesday 8th July, or as new information becomes available. <b>Next Update:</b> July 8th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications. We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Tuesday 7th July, or as new information becomes available.                                                                                                                                       <b>Next Update:</b> July 7th, 2025, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications. We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. <b>Next Update:</b> July 6th, 2025, 08:00 AM CDT [1408] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available. <b>NEXT UPDATE:</b> July 6th, 2026, 8AM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. This is the final update.

The Connections Portal was not available briefly on Thursday, July 9th. A fix has been applied and is being monitored. An update will be provided on Monday 13th July, or as new information becomes available. <b>Next Update:</b> July 13th, 2026, 10:00 AM CDT [1409]

The Connections Portal was not available briefly this morning on Thursday, July 9th. A fix has been applied and is being monitored. An update will be provided on Friday 10th July, or as new information becomes available. <b>Next Update:</b> July 10th, 2026, 10:00 AM CDT [1409]

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. This is the final update.

The Connections Portal was not available briefly on Thursday, July 9th. A fix has been applied and is being monitored. An update will be provided on Monday 13th July, or as new information becomes available.Next Update:July 13th, 2026, 10:00 AM CDT [1409]

The Connections Portal was not available briefly this morning on Thursday, July 9th. A fix has been applied and is being monitored. An update will be provided on Friday 10th July, or as new information becomes available.Next Update:July 10th, 2026, 10:00 AM CDT [1409]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Monday 13th July, or as new information becomes available.Next Update:July 13th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Friday 10th July, or as new information becomes available.Next Update:July 10th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes availableWe are actively working on bulk generation of data. An update will be provided on Thursday 9th July, or as new information becomes available.Next Update:July 9th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes availableWe are actively working on bulk generation of data. An update will be provided on Wednesday 8th July, or as new information becomes available.Next Update:July 8th, 2026, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes availableIn addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Tuesday 7th July, or as new information becomes available.                                                                                                                                      Next Update:July 7th, 2025, 10:00 AM CDT [1408]

Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes availableIn addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update:July 6th, 2025, 08:00 AM CDT [1408]If you have any questions, please contact Bazaarvoice Support via any of the methods included below:PHONE:AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)UNITED KINGDOM: 0800 368 0991 (toll-free)FRANCE: 08 05 08 94 80 (toll free)GERMANY: 0800 188 8904 (toll-free)REST OF EMEA: +44(0)20 8080 1100, Option 4AUSTRALIA: 1300 089 962 (toll-free)APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4SUPPORT COMMUNITY:Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.CHAT:Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.NEXT UPDATE:July 6th, 2026, 8AM CDTIf you have any questions, please contact Bazaarvoice Support via any of the methods included below:PHONE:AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)UNITED KINGDOM: 0800 368 0991 (toll-free)FRANCE: 08 05 08 94 80 (toll free)GERMANY: 0800 188 8904 (toll-free)REST OF EMEA: +44(0)20 8080 1100, Option 4AUSTRALIA: 1300 089 962 (toll-free)APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4SUPPORT COMMUNITY:Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.CHAT:Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)