Batch Incident History

This incident has been resolved.

We are continuing to monitor for any further issues.

Push delivery on CEP has recovered: notifications are being sent normally again on both Android (FCM) and iOS (APNs). We are monitoring the platform to confirm stability. We are still assessing whether notifications that could not be sent during the incident will be retried, we will share an update on this.

iOS (APNs) push delivery on CEP is also impacted and currently heavily degraded, in addition to Android (FCM) notifications which are still not being sent. We have identified the root cause and are actively working on the fix. MEP push delivery remains unaffected.

Since 11:40 CEST, push notifications to Android devices (FCM) are not being sent on CEP. MEP push delivery is not affected, and iOS push delivery on CEP works as expected. We are investigating the issue and will share updates as soon as more information becomes available.

Between July 17 at 15:30 CEST and 16:05 CEST, FCM push notifications were not delivered on the CEP platform. Notifications scheduled during this window were not sent and will not be retried. Analytics will show zero delivery for the affected notifications. If impacted, consider resending your campaign. The issue has been resolved and delivery is back to normal.

Processing has returned to normal for CEP Exports and Cloud Sync synchronizations. The backlog has been fully processed and no data has been lost.

We are continuing to investigate this issue.

We are investigating increased processing delays affecting CEP Exports an Cloud Sync synchronizations since July 16, 22:00 CEST. Some operations may be processed later than expected. Our team is actively working to restore normal processing, and we will share further updates as soon as more information is available.