Bare Metal Cloud Incident History

We are pleased to inform you that the incident affecting our Virtual Private Servers offering in UK2 region has been resolved. <b>Start time :</b> 27/07/2026 06:19 UTC <b>End time :</b> 27/07/2026 07:40 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific UK2 region. Here are some supplementary details : <b>Start time :</b> 27/07/2026 06:19 UTC <b>Impacted Service(s) :</b> Some Virtual Private Servers instances in the UK2 region are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access and use their Virtual Private Servers instances. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack G106A02 has been resolved. <b>Start time :</b> 27/07/2026 03:42 UTC <b>End time :</b> 27/07/2026 04:36 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G106A02. Here are some supplementary details : <b>Start time :</b> 27/07/2026 03:42 UTC <b>Impacted Service(s) :</b> Some servers in the rack G106A02 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by an electrical equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G106A02. Here are some supplementary details : <b>Start time :</b> 27/07/2026 03:42 UTC <b>Impacted Service(s) :</b> Some servers in the rack G106A02 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 26/07/2026 16:10 UTC <b>End time :</b> 27/07/2026 02:29 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We have determined the origin of the issue affecting our Dedicated Servers offer in Rack BHS0815A04A. Here are some supplementary details : <b>Start time :</b> 26/07/2026 16:10 UTC <b>Impacted Service(s) :</b> Some servers in Rack BHS0815A04A are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located in the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack BHS0815A04A. Here are some supplementary details : <b>Start time :</b> 26/07/2026 16:10 UTC <b>Impacted Service(s) :</b> Some servers in Rack BHS0815A04A are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located in the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 14/07/2026 20:39 UTC <b>End time :</b> 14/07/2026 21:14 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack T02E34. Here are some supplementary details : <b>Start time :</b> 14/07/2026 20:39 UTC <b>Impacted Service(s) :</b> All servers in the rack T02E34 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 25/07/2026 14:11 UTC <b>End time :</b> 25/07/2026 14:30 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0320A07C. Here are some supplementary details : <b>Start time :</b> 25/07/2026 14:11 UTC <b>Impacted Service(s) :</b> Servers in the rack are no longer able to access the Public network. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via Public network located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on our Dedicated Servers offer which has now been resolved. Here are some supplementary details : <b>Start time :</b> 25/07/2026 13:29 UTC <b>End time :</b> 25/07/2026 14:08 UTC <b>Impacted Service(s) :</b> Servers in Rack LIM0303A02A were no longer able to access the vRack network. <b>Customers Impact :</b> Customers were temporarily unable to access their servers via vRack networks located on the specified rack. <b>Root Cause :</b> This incident was caused by a cooling system issue. We thank you for your understanding and patience throughout this incident.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 25/07/2026 13:56 UTC <b>End time :</b> 25/07/2026 22:00 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

Please find below an update on the situation : <b>Update :</b> All servers in Rack GRA0327A03B, and most servers in Racks GRA0327A03A and GRA0327A03C are back online. <b>Impacted Service(s) :</b> Some servers in Racks GRA0327A03A/C are still temporarily unavailable. <b>Customers Impact :</b> Some customers are still temporarily unable to access their servers located on the specified racks. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore the remaining servers as quickly as possible.

Please find below an update on the situation : <b>Update :</b> A significant number of servers across the three racks are back online. <b>Impacted Service(s) :</b> Some servers in the racks GRA0327A03A/B/C are still temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified racks. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore the remaining servers as quickly as possible.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks GRA0327A03A/B/C. Here are some supplementary details : <b>Start time :</b> 25/07/2026 13:56 UTC <b>Impacted Service(s) :</b> All servers in the Racks GRA0327A03A/B/C are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified racks. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 26/07/2026 00:44 UTC <b>End time :</b> 26/07/2026 01:05 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 45D08. Here are some supplementary details : <b>Start time :</b> 26/07/2026 00:44 UTC <b>Impacted Service(s) :</b> Servers in the rack 45D08 are no longer able to access the vRack network. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via vRack network located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 21/07/2026 15:47 UTC <b>End time :</b> 21/07/2026 18:49 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks G116A20. Here are some supplementary details : <b>Start time :</b> 21/07/2026 15:47 UTC <b>Impacted Service(s) :</b> All servers in the racks G116A20 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 24/07/2026 16:32 UTC <b>End time :</b> 24/07/2026 19:00 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0809A04A. Here are some supplementary details : <b>Start time :</b> 24/07/2026 16:32 UTC <b>Impacted Service(s) :</b> Servers in the rack BHS0809A04A are no longer able to access the vRack network. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via vRack network located on the specified rack. <b>Root Cause :</b> This incident was caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack BHS0809A04A. Here are some supplementary details : <b>Start time :</b> 24/07/2026 16:32 UTC <b>Impacted Service(s) :</b> Servers in the rack BHS0809A04A are no longer able to access the vRack network. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via vRack network located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 24/07/2026 11:59 UTC <b>End time :</b> 24/07/2026 16:00 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G107A13. Here are some supplementary details : <b>Start time :</b> 24/07/2026 11:59 UTC <b>Impacted Service(s) :</b> Some servers in the rack G107A13 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by an electrical equipment issue. <b>Ongoing Actions :</b> Most servers are back online. Our teams are working to restore full service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack G107A13. Here are some supplementary details : <b>Start time :</b> 24/07/2026 11:59 UTC <b>Impacted Service(s) :</b> Some servers in the Rack G107A13 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 24/07/2026 10:53 UTC <b>End time :</b> 24/07/2026 11:58 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We have determined the origin of the issue affecting our Dedicated Servers offer in Rack GRA0327A04A. Here are some supplementary details : <b>Start time :</b> 24/07/2026 10:53 UTC <b>Impacted Service(s) :</b> All servers in the Rack GRA0327A04A are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0327A04A. Here are some supplementary details : <b>Start time :</b> 24/07/2026 10:53 UTC <b>Impacted Service(s) :</b> All servers in the Rack GRA0327A04A are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 23/07/2026 16:53 UTC <b>End time :</b> 23/07/2026 17:52 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 56A12. Here are some supplementary details : <b>Start time :</b> 23/07/2026 16:53 UTC <b>Impacted Service(s) :</b> Some servers in the rack 56A12 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a network equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack W17A20 has been resolved. <b>Start time :</b> 23/07/2026 00:10 UTC <b>End time :</b> 23/07/2026 00:50 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack W17A20. Here are some supplementary details : <b>Start time :</b> 23/07/2026 00:10 UTC <b>Impacted Service(s) :</b> All servers in the rack W17A20 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on Dedicated Servers offer which has now been resolved. Here are some supplementary details : <b>Start time :</b> 22/07/2026 11:40 UTC <b>End time :</b> 22/07/2026 12:09 UTC <b>Impacted Service(s) :</b> Some servers in the rack R715B11 were temporarily unavailable. <b>Customers Impact :</b> Some customers were temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We thank you for your understanding and patience throughout this incident.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 22/07/2026 09:41 UTC <b>End time :</b> 22/07/2026 11:38 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R05. Here are some supplementary details : <b>Start time :</b> 22/07/2026 09:41 UTC <b>Impacted Service(s) :</b> Some servers in the rack R805R05 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 22/07/2026 03:32 UTC <b>End time :</b> 22/07/2026 05:00 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack G208A16. Here are some supplementary details : <b>Start time :</b> 22/07/2026 03:32 UTC <b>Impacted Service(s) :</b> Servers in the rack G208A16 are no longer able to access the vRack network. <b>Customers Impact :</b> Customers are temporarily unable to access and use their servers through vRack private network. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 21/07/2026 11:51 UTC <b>End time :</b> 21/07/2026 19:13 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the racks G107A08 / G107A09 / G107A10. Here are some supplementary details : <b>Start time :</b> 21/07/2026 11:51 UTC <b>Impacted Service(s) :</b> All servers in the racks G107A08 / G107A09 / G107A10 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by an electrical equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks G107A08 / G107A09 / G107A10. Here are some supplementary details : <b>Start time :</b> 21/07/2026 11:51 UTC <b>Impacted Service(s) :</b> All servers in the racks G107A08 / G107A09 / G107A10 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 21/07/2026 06:45 UTC <b>End time :</b> 21/07/2026 08:04 UTC <b>Root Cause :</b> This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/dt865z4yb80z We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> The majority of servers are now operational. <b>Ongoing Actions :</b> Our teams are working to fix the remaining affected servers. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks W17A01 / W17A02 / W17A04 / W17A05. Here are some supplementary details : <b>Start time :</b> 21/07/2026 06:45 UTC <b>Impacted Service(s) :</b> All servers in the racks W17A01 / W17A02 / W17A04 / W17A05 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified racks. <b>Root Cause :</b> This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/dt865z4yb80z <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved. <b>Start time :</b> 20/07/2026 15:02 UTC <b>End time :</b> 20/07/2026 15:10 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 20/07/2026 15:10 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 20/07/2026 15:02 UTC <b>Impacted Service(s) :</b> Some Virtual Private Servers instances in the GRA4, GRA6 and GRA8 regions were unreachable. <b>Customers Impact :</b> Some customers were temporarily unable to access instances located on the specified regions. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks R827D03A and R827D03B has been resolved. <b>Start time :</b> 19/07/2026 11:16 UTC <b>End time :</b> 19/07/2026 16:15 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> Servers in rack R827D03B are no longer impacted by this incident. <b>Ongoing Actions :</b> Our teams are currently working on the last impacted servers in rack R827D03A. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R827D03A and R827D03B. Here are some supplementary details : <b>Start time :</b> 19/07/2026 11:16 UTC <b>Impacted Service(s) :</b> All servers in the racks R827D03A and R827D03B are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified racks. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R827D03A. Here are some supplementary details : <b>Start time :</b> 19/07/2026 11:16 UTC <b>Impacted Service(s) :</b> All servers in the rack R827D03A are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 17/07/2026 12:18 UTC <b>End time :</b> 17/07/2026 23:46 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R809R08 and R809R07. Here are some supplementary details : <b>Start time :</b> 17/07/2026 12:18 UTC <b>Impacted Service(s) :</b> Some servers in the racks R809R08/R809R07 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified racks. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 17/07/2026 13:06 UTC <b>End time :</b> 17/07/2026 14:40 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack T05G23. Here are some supplementary details : <b>Start time :</b> 17/07/2026 13:06 UTC <b>Impacted Service(s) :</b> Some servers in the rack T05G23 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We would like to inform you that the incident affecting our Backup Agent offering has now been resolved. Please find the details of this incident below : <b>Start time :</b> 17/07/2026 07:00 UTC <b>End time :</b> 17/07/2026 14:00 UTC <b>Root Cause :</b> This incident was caused by a software issue. Backup jobs that were failed and could not be completed. These failed backup jobs will not be rerun. However, all future scheduled backup jobs are expected to run normally. We thank you for your understanding and patience throughout this incident.

We are currently investigating an incident affecting our Storage and Backups offering, which is causing temporary availability issue. Here are some supplementary details : <b>Start time :</b> 17/07/2026 07:00 UTC <b>Impacted Service(s) :</b> Backup Agent is temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to complete backup jobs, Backup jobs initiated since 17/07/2026 are failing. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 16/07/2026 20:35 UTC <b>End time :</b> 17/07/2026 00:18 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R822R04. Here are some supplementary details : <b>Start time :</b> 16/07/2026 20:35 UTC <b>Impacted Service(s) :</b> Some servers in the rack R822R04 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 16/07/2026 15:16 UTC <b>End time :</b> 16/07/2026 19:15 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack T06F30 Here are some supplementary details : <b>Start time :</b> 16/07/2026 15:16 UTC <b>Impacted Service(s) :</b> Some servers in rack Rack T06F30 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 16/07/2026 08:42 UTC <b>End time :</b> 16/07/2026 09:50 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

Please find an update of this incident below : <b>Update:</b> Some servers in the rack R809R11 are progressively becoming operational again. <b>Ongoing Actions :</b> Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability. We will keep you updated on the progress and final resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack R809R11. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 16/07/2026 08:42 UTC <b>Impacted Service(s) :</b> All servers in the rack R809R11 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 15/07/2026 22:45 UTC <b>End time :</b> 16/07/2026 01:15 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0313A02C. Here are some supplementary details : <b>Start time :</b> 15/07/2026 22:45 UTC <b>Impacted Service(s) :</b> All servers in the rack GRA0313A02C are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0313A02C. Here are some supplementary details : <b>Start time :</b> 15/07/2026 22:45 UTC <b>Impacted Service(s) :</b> All servers in the rack GRA0313A02C are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 15/07/2026 07:07 UTC <b>End time :</b> 15/07/2026 14:50 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

Please find an update of this incident below: <b>Update:</b> Some servers in the impacted rack S331A02 are progressively becoming operational again. <b>Ongoing Actions :</b> Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability. We will keep you updated on the progress and final resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offering on the specific rack. Here are some supplementary details : <b>Start time :</b> 15/07/2026 07:07 UTC <b>Impacted Service(s) :</b> All servers in the rack S331A02 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 14/07/2026 03:22 UTC <b>End time :</b> 14/07/2026 03:37UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack 45B14. Here are some supplementary details : <b>Start time :</b> 14/07/2026 03:22 UTC <b>Impacted Service(s) :</b> All servers in the rack 45B14 are temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 13/07/2026 22:05 UTC <b>End time :</b> 13/07/2026 23:31 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks 46H30 , 46H29, 46H31, 46G17, 46G18, 46G19, 46G21, 46G22, 46G20, 46D10, 46G25, 46G24, 46G23. 46G27, 46D09, 46G31. Here are some supplementary details : <b>Start time :</b> 13/07/2026 22:05 UTC <b>Impacted Service(s) :</b> Servers in the specified racks are no longer able to access the public and vRack networks. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via public and vRack networks located on the specified racks. <b>Root Cause :</b> This incident is caused by an electrical equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 14/07/2026 02:01 UTC <b>End time :</b> 14/07/2026 03:00 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 45C36. Here are some supplementary details : <b>Start time :</b> 14/07/2026 02:01 UTC <b>Impacted Service(s) :</b> Servers in the specified rack are no longer able to access the public and vRack networks. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R709B07 has been resolved. <b>Start time :</b> 12/07/2026 02:17 UTC <b>End time :</b> 12/07/2026 02:35 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R709B07. Here are some supplementary details : <b>Start time :</b> 12/07/2026 02:17 UTC <b>Impacted Service(s) :</b> IPMI (Intelligent Platform Management Interface) is temporarily unavailable in the rack R709B07. <b>Customers Impact :</b> Customers are temporarily unable to access their IPMI network, preventing remote server management such as forced reboots and console access. Please note that the public and private networks are operational. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 15/07/2026 01:53 UTC <b>End time :</b> 15/07/2026 03:00 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack L103A10. Here are some supplementary details : <b>Start time :</b> 15/07/2026 01:53 UTC <b>Impacted Service(s) :</b> Some servers in the rack L103A10 are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 14/07/2026 06:28 UTC <b>End time :</b> 14/07/2026 17:58 UTC <b>Root Cause :</b> This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Racks 46D09 46D10 46G17 46G18 46G19 46G20 46G21 46G22 46G23 46G24 46G25 46G26 46G27 46G28 46G30 46G31 46H13 46H29 46H30 46H31. Here are some supplementary details : <b>Start time :</b> 14/07/2026 06:28 UTC <b>Impacted Service(s) :</b> Some servers in the specified rack are no longer able to access the public and vRack networks. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers via public and vRack networks located on the specified rack. <b>Root Cause :</b> This incident is caused by an electrical equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 14/07/2026 07:49 UTC <b>End time :</b> 14/07/2026 15:20 UTC <b>Root Cause :</b> This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/5k6v0v7mks3b We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack WAW0106A04A. Here are some supplementary details : <b>Start time :</b> 14/07/2026 07:49 UTC <b>Impacted Service(s) :</b> Some servers in Rack WAW0106A04A are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their servers located on the specified rack. <b>Root Cause :</b> This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/5k6v0v7mks3b <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. <b>Start time :</b> 14/07/2026 15:17 UTC <b>End time :</b> 14/07/2026 15:50 UTC <b>Root Cause :</b> This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0404B04B. Here are some supplementary details : <b>Start time :</b> 14/07/2026 15:17 UTC <b>Impacted Service(s) :</b> Servers in the rack are no longer able to access via the IPMI interface. <b>Customers Impact :</b> Customers are temporarily unable to access their servers via the IPMI interface located on the specified rack. <b>Root Cause :</b> This incident is caused by a network equipment issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We had an incident on Dedicated Servers offer which has now been resolved. Here are some supplementary details : <b>Start time :</b> 13/07/2026 05:09 UTC <b>End time :</b> 13/07/2026 05:17 UTC <b>Impacted Service(s) :</b> vRack network was temporarily unavailable in the rack. <b>Customers Impact :</b> Some customers were temporarily unable to access and use their servers through vRack private network. <b>Root Cause :</b> This incident was caused by a network equipment issue. We thank you for your understanding and patience throughout this incident.