Autodesk Health Dashboard Incident History

1. investigatingOct 23 · 21:46 UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 23 · 05:34 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 22 · 22:12 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 23 · 19:59 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: COE-INC157456
   Incident Date: October 21, 2026

   ‌

   Summary
   On October 21, 2026, from 7:00 AM PDT until October 22, 2026, 9:23 AM PDT, Autodesk experienced a service disruption that impacted customers using Forma Takeoff in the US region. During this period affected customers were unable to create or delete snapshots.

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   Impacted Services

   • Forma Takeoff

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   Root Cause

   • A recent deployment relied on database changes that had not yet been applied in the production environment. This prevented snapshot creation and deletion from working as expected.
   • Autodesk deployed the required database changes and verified that snapshot creation was working again. The affected service returned to normal operation.

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   Autodesk Actions
   Autodesk is conducting a post-incident review and evaluating improvements to help prevent similar disruptions. These include the following:

   • Reviewing deployment checks to verify that supporting database changes are in place before dependent application updates are released.
   • Evaluating additional automated checks for snapshot processing to identify issues earlier.
   • Reviewing alert notifications for snapshot failures so issues reach the appropriate response teams sooner.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 22 · 17:17 UTC

   On October 22, 2026 at 07:32 AM PDT, Autodesk identified an issue where customers were experiencing delays while loading pages in Forma - Specification in the US region. Once the issue was resolved on October 22, 2026 at 09:30 AM PDT, Forma - Specifications returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 21 · 23:42 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 21 · 13:16 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 15 · 21:35 UTC

   After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 14 · 00:16 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 13 · 20:53 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 13 · 13:04 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 13 · 11:56 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 21 · 16:57 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COE-INC156608
   Incident Date: October 09, 2026

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   Summary
   On October 09, 2026, between 03:29 AM PDT and 04:14 AM PDT, Autodesk experienced a service disruption that impacted customers using APS Webhooks and Revit Cloud Worksharing in the European Union region. During this time, some customers were unable to create webhooks, and some experienced delays or errors when accessing files.

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   Impacted Services

   • APS Webhooks
   • Revit Cloud Worksharing

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   Root Cause

   • Earlier that day, a separate disruption affecting file and folder services in the European Union region left some supporting services temporarily unstable
   • A permissions service that these products rely on automatically retried its failed requests, which kept its processing capacity occupied. New requests then queued and timed out, including requests to create webhooks.
   • Once the supporting services stabilized, the backlog cleared and the permissions service began responding normally. Service returned to normal at 04:14 AM PDT, and no change by Autodesk was required to restore it.

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   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Autodesk is updating the permissions service so that it stops retrying immediately when supporting services are under stress. This allows requests to fail quickly instead of holding capacity needed by other requests.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 20 · 20:36 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COE-INC156569
   Incident Date: October 09, 2026

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   Summary
   On October 09, 2026, between 02:03 AM PDT and 03:23 AM PDT, Autodesk experienced a service disruption that impacted customers using BIM 360 Docs, Forma Data Management, Revit Cloud Worksharing and Desktop Connector in the European Union region. During this time, customers were unable to create files and folders, and some were unable to open, rename, upload and synch files.

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   Impacted Services

   • BIM 360 Docs
   • Forma Data Management
   • Revit Cloud Worksharing
   • Desktop Connector

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   Root Cause

   • A configuration change to the request limits on a file, and folder service caused some requests to be declined.
   • A protective safeguard in Docs then temporarily paused other related requests, which extended the impact from folder operations to creating, opening, renaming and syncing files.
   • Autodesk reverted the configuration change and confirmed that the affected services had recovered by 03:23 AM PDT.

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   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Autodesk is reviewing how the protective safeguard in Docs is applied so that a problem with one operation does not affect unrelated operations.
   • Autodesk is reviewing the volume of folder requests against the current request limits to ensure they are set appropriately.
   • Autodesk is adding alerts that detect sustained request failures earlier, so issues can be addressed before customers are affected.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 9 · 03:50 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 9 · 15:11 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 7 · 22:39 UTC

   On October 07, 2026 at 05:06 AM PDT, Autodesk identified an issue where a subset of customers experienced latency saving Configurations and Configured Designs, loading Properties and BOM (Bill of Materials) panels, and Create Version workflows within Fusion and Fusion Team. Once the issue was resolved on October 07, 2026 at 06:20 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 22 · 15:29 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COE-INC156351
   Incident Date: October 7, 2026

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   Summary
   On October 7, 2026, between 05:06 AM PDT and 06:20 AM PDT, Autodesk experienced a service degradation affecting a subset of customers using Flow Platform services in the US region. Some customer requests experienced increased response times and occasional errors.

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   Impacted Services

   • Flow Platform GraphQL API
   • Flow Platform Permissions
   • Flow Platform Provisioning

   ‌‌

   Root Cause

   • The incident was caused by a configuration change within Autodesk's East-West Gateway that unintentionally limited its ability to handle higher volumes of customer requests. This resulted in intermittent delays and errors for some customers.
   • Autodesk identified and corrected the configuration issue, restoring the required processing capacity and returning service performance to normal.

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   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Improve monitoring and alerting to detect service delays and capacity limitations earlier.
   • Strengthen testing and validation procedures to ensure configuration changes are thoroughly verified before deployment.
   • Improve deployment and recovery processes to minimize customer impact and enable faster resolution of similar issues in the future.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 6 · 21:01 UTC

   All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 1 · 17:51 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 1 · 18:13 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 1 · 12:52 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedOct 1 · 05:01 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 13 · 18:34 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #coe-inc155854-plangrid-p
   Incident Date: September 30, 2026

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   Summary
   On September 30, 2026, between 07:12 AM PDT and 08:00 AM PDT, Autodesk experienced a delay in processing photo previews in PlanGrid. Customers may have noticed that newly uploaded photos took several minutes to appear in the Photos tab. All photo uploads were retained, and previously available photos remained accessible throughout the incident. Autodesk identified the processing delay and monitored recovery. Normal photo processing resumed, and all delayed photos were subsequently made available.

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   Impacted Services

   • PlanGrid - delayed appearance of newly uploaded photos in the Photos tab.

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   Root Cause

   • An interruption in background photo processing caused a buildup of pending photo previews. The interruption was associated with memory-related processing failures; the specific contributing factors remain under investigation.
   • Once processing stabilized, the pending photo previews were completed and normal service was restored.

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   Autodesk Actions
   Autodesk has reviewed the incident and is evaluating opportunities to improve the reliability of photo processing. Actions taken and ongoing follow-up include:

   • Monitored the photo processing backlog and confirmed that delayed photos were successfully processed after service recovery.
   • Continued investigation into the contributing factors to inform appropriate preventive improvements.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 30 · 05:13 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 29 · 14:13 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. ResolvedSep 29 · 14:13 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 13 · 18:55 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #coe-inc155637-b3f-p
   Incident Date: September 26, 2026

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   Summary
   On September 26, 2026, between 12:30 PM PDT and 02:10 PM PDT, Autodesk experienced a service disruption affecting BIM 360 Field Classic customers in the US region. During this time, affected customers were unable to sign in to or access the service. Autodesk identified the issue and restored access by reversing a configuration change. Login functionality returned to normal following the change.

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   Impacted Services

   • BIM 360 Field Classic - inability to sign in to and access the service for affected customers in the US region.

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   Root Cause

   • A network configuration change disrupted communication with an Autodesk service required for BIM 360 Field Classic sign-in. This caused authentication-related errors even though the underlying identity services remained operational.
   • Autodesk reversed the configuration change, restoring the required service connectivity and resolving the sign-in issue. The specific technical factors contributing to the disruption remain under investigation.

   ‌

   Autodesk Actions
   Autodesk has reviewed the incident and identified follow-up activities to help reduce the risk of similar disruptions. These include:

   • Reversed the configuration change and verified that BIM 360 Field Classic sign-in functionality was restored.
   • Continuing to investigate the underlying connectivity issue to determine appropriate preventive improvements.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. ResolvedSep 26 · 21:14 UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 25 · 22:34 UTC

   On September 25, 2026 at 12:27 PM PDT, Autodesk identified an issue where customers experienced intermittent latency and errors while loading pages in BIM 360 Account Administration and Forma - Admin Console. Once the issue was resolved on September 25, 2026 at 12:38 PM PDT, BIM 360 Account Administration and Forma - Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. ResolvedSep 25 · 22:34 UTC

   On September 25, 2026 at 12:27 PM PDT, Autodesk identified an issue where customers experienced intermittent latency and errors while loading pages in BIM 360 Account Administration and Forma - Admin Console. Once the issue was resolved on September 25, 2026 at 12:38 PM PDT, BIM 360 Account Administration and Forma - Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 24 · 19:50 UTC

   On September 24, 2026 at 01:36 AM PDT, Autodesk identified an issue where customers experienced intermittent latency while using personal storage across multiple Autodesk products, resulting in slow UI response times. Once the issue was resolved on September 24, 2026 at 09:38 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 24 · 11:23 UTC

   On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced latency while accessing and loading pages in the BIM 360 Account Administration and Forma Admin Console in US and India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, BIM 360 Account Administration and Forma Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 24 · 11:22 UTC

   On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced intermittent errors when accessing Forma Design Collaboration in India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, Forma Design Collaboration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. ResolvedSep 24 · 11:22 UTC

   On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced intermittent errors when accessing Forma Design Collaboration in India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, Forma Design Collaboration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. resolvedSep 24 · 11:18 UTC

   On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers were unable to load or view models in BIM Collaborate in US, European Union and India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, BIM Collaborate returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 14 · 23:58 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #coe-inc155369-plangrid-p
   Incident Date: September 21, 2026

   ‌

   Summary

   On September 21, 2026, at 10:00 AM PDT until September 22, 2026, at 1:55 PM PDT, Autodesk experienced a service disruption that impacted customers using the PlanGrid Windows desktop application in the US region.

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   Affected customers encountered sign-in errors and were unable to access their projects through the desktop application.

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   Impacted Services

   • PlanGrid Windows

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   Root Cause

   • The incident was caused by an unexpected dependency on a legacy authentication service used by older versions of the PlanGrid Windows application.
   • As part of a planned infrastructure retirement, Autodesk disabled the legacy authentication service after confirming that supported application versions were no longer expected to depend on it.
   • Some older versions of the PlanGrid Windows application continued to rely on the legacy service, causing sign-in failures when the service was disabled.
   • To resolve the incident, Autodesk temporarily restored the legacy authentication service and provided an alternative installation method that enabled affected customers to upgrade successfully.

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   Autodesk Actions

   Autodesk has completed a post-incident review and identified the following actions to reduce the likelihood of recurrence:

   • Improve the process for migrating customers to the latest supported version of the PlanGrid Windows application.
   • Investigate and address installation issues that can prevent customers from upgrading successfully.
   • Strengthen validation and migration procedures before retiring from legacy authentication services.
   • Improve the retirement process for legacy services to better identify and address remaining customer dependencies before changes are made.

   ‌

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 1 · 20:28 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #coe-inc155297-acm
   Incident Date: Sep 21, 2026

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   ‌

   Summary

   On Sep 21, 2026, between 09:32 PM PDT and 09:43 PM PDT, the Autodesk experienced a service disruption that impacted some customers in the US region, resulting in intermittent failures or slower response times when accessing APS Model Derivative, APS Data Management, and BIM 360 Docs.

   ‌

   ‌

   Impacted Services

   • APS Model Derivative
   • APS Data Management
   • BIM 360 Docs

   ‌

   ‌

   Root Cause

   • A sudden, high traffic spike triggered the incident.
   • Rate limiting was activated to throttle the sources of the traffic spike, which resolved the incident.

   ‌

   Autodesk Actions

   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Review and update API proxy settings to enable earlier activation of traffic throttling and prevent service degradation
   • Optimize the system based on traffic patterns.

   ‌

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 12 · 17:38 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COE-INC155260
   Incident Date: September 21, 2026

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   Summary
   On September 21, 2026, between 03:00 AM PDT and 09:50 AM PDT, Autodesk experienced a service disruption affecting customers using personal storage functionality across multiple Autodesk products in the US region. Some customer requests took longer than expected to complete.

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   Impacted Services

   • Flow Platform GraphQL API
   • Flow Platform Permissions
   • Flow Platform Provisioning
   • Fusion

   ‌

   Root Cause

   • The incident was due to increased traffic that exceeded the available processing capacity of certain components. This resulted in intermittent delays when processing customer requests.
   • Autodesk redirected the affected traffic to an alternate gateway, restoring normal service performance.

   ‌

   Autodesk Actions
   Autodesk has reviewed the incident and identified the following actions to help prevent similar issues in the future:

   • Increased processing capacity better manage increased traffic volumes.
   • Capacity improvements to gateway components.
   • Improvements to monitoring and alerting capabilities.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemSep 28 · 19:32 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #coe-inc154486
   Incident Date: September 9, 2026

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   Summary
   On September 9, 2026, between 6:26 AM PDT and 11:42 AM PDT, Autodesk experienced a service disruption that caused customers to experience delays when uploading files and copying project templates and their related files using Forma Build and Forma Data Management in the US region.

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   Impacted Services

   • Forma Build and Forma Data Management in the US region

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   Root Cause

   • Forma Build and Forma Data Management reached a rate limit that caused delays for all asynchronous operations as they waited in a queue for processing time.
   • The system had been operating at 80-90% capacity daily, reaching 100% frequently.

   ‌

   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Autodesk engineering took immediate action to increase the rate limit.
   • Implement separate rate limits for high traffic services in the backend by region.
   • Separate traffic from different sources into dedicated queues to isolate potential traffic issues.
   • Future capacity planning for scaling traffic 10x beyond current limits.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. CompletedSep 27 · 17:00 UTC

   The scheduled maintenance has been completed.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemSep 29 · 17:21 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #coe-inc154407
   Incident Date: September 8, 2026

   ‌

   Summary
   On September 8, 2026, between 11:00 AM PDT and 04:47 PM PDT, Autodesk experienced a service disruption that caused customers to experience delays when uploading files and copying project templates and their related files using Forma Build and Forma Data Management in the US region.

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   Impacted Services

   • Forma Build and Forma Data Management in the US region

   ‌

   Root Cause

   • Forma Build and Forma Data Management reached a rate limit that caused delays for all asynchronous operations as they waited in a queue for processing time.
   • The system had been operating at 80-90% capacity daily, reaching 100% frequently.

   ‌

   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Autodesk engineering took immediate action to increase the rate limit.
   • Implement separate rate limits for high traffic services in the backend by region.
   • Separate traffic from different sources into dedicated queues to isolate potential traffic issues.
   • Future capacity planning for scaling traffic 10x beyond current limits.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemSep 30 · 07:41 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COE-INC154406
   Incident Date: September 8, 2026

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   Summary
   On September 8, 2026, between 06:00 AM PDT and 02:10 PM PDT, Autodesk experienced a service disruption that resulted in long delays on Schedule imports for several hours in Forma Build in the US region. This impacted both new schedules and updates to existing ones.

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   Impacted Services

   • Forma Build Schedule Module

   ‌

   Root Cause
   Autodesk’s investigation linked the incident to a recent service change that affected background processing updates, resulting in long waits and some failed operations.

   ‌

   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Improvements to processing safeguards.
   • Monitoring improvements to identify and prevent similar delays.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemOct 1 · 20:39 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COESOC-23836
   Incident Date: September 01, 2026

   ‌

   Summary

   On September 1, 2026, between 09:09 AM PDT and 09:35 AM PDT, Autodesk experienced a service outage that prevented customers from accessing Autodesk account.

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   Impacted Services

   • Autodesk account

   ‌

   Root Cause

   • Optimizations to the systems that manage and deploy cloud services resulted in an unintended impact to Autodesk account, causing it to be inaccessible to customers.
   • Autodesk resolved the incident by reversing the change. It took a short time for the reversal to take full effect, after which access to Autodesk account was restored.

   ‌

   Autodesk Actions

   Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

   • Safeguards to the automated deployment system to prevent it from unintentionally removing critical configurations.
   • Updates to the change management process to ensure similar changes are rolled out gradually during lower-traffic periods, reducing the likelihood of recurrence.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.

1. postmortemSep 29 · 14:12 UTC

   AUTODESK EVENT ANALYSIS
   Incident Number: #COE-INC153236
   Incident Date: August 20, 2026

   ‌

   Summary
   On August 20, 2026, between 8:15 AM PDT and 9:08 AM PDT, Autodesk experienced a service disruption impacting customers using Autodesk Platform Services (APS) hosted in the US region. During this period, customers may have experienced errors or access issues in the affected region.

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   Impacted Services

   • Autodesk products using Autodesk Platform Services

   ‌

   Root Cause

   • The incident was caused by an unexpected network issue within our cloud service provider’s infrastructure during planned maintenance.
   • The network issue unexpectedly reduced the available network capacity within the affected region. Traffic was not fully redirected as expected, which resulted in network congestion and affected communication between several cloud services.

   ‌

   Autodesk Actions
   Autodesk has completed a post-incident analysis of the event and is working with our cloud service provider on corrective and preventive actions. These actions include:

   • Strengthen safeguards for planned network maintenance to reduce the risk of unexpected capacity loss.
   • Improve traffic-routing mechanisms so workloads can be redirected more effectively if network capacity becomes constrained.

   ‌

   Thank you for your patience and understanding.

Reported by Autodesk Health Dashboard on their status page.