Autodesk Health Dashboard Incident History

**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc149853-acm **Incident Date:** July 13, 2026, PDT ‌ **Summary** On July 13, 2026, between 04:50 PM PDT and 06:35 PM PDT, Autodesk ACM \(Access Control Management\) gateway experienced a service degradation that impacted customers using Revit Cloud Worksharing, Revit Cloud Models, APS Data Management, Plant 3D Collaboration Service, Design Collaboration, and L2 Collection Service in the EU and US regions. ‌ **Impacted Services** * Revit Cloud Worksharing * Revit Cloud Models * APS Data Management * Plant 3D Collaboration Service * Design Collaboration * L2 Collection Service ‌ **Root Cause** * A library version upgrade in the ACM service caused a default behavior change to reject requests routing through the early version of internal API gateway if a field in the request body was missing. * Routing the traffic through alternate gateways resolved the issue, and the library version upgrade was rolled back. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhance service observability to alert input error fluctuation for early detection. ‌ Thank you for your patience and understanding.

On July 13, 2026, at 04:40 PM PDT, Autodesk identified an issue where customers experienced interruption while logging in to multiple Autodesk products. Once the issue was resolved on July 13, 2026, at 06:35 PM PDT, all products returned to normal operation. This is a retroactive notification as this issue was not displayed on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

We are investigating an issue where customers may see incorrect file names associated with exported designs in Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc147782-acsspin **Incident Date:** June 26, 2026 ‌ **Summary** On June 26, 2026, between 05:30 PM PDT and June 29 at 04:05 PM PDT, Autodesk experienced an outage in one of our deployment systems that impacted customers using BuildingConnected and TradeTapp Network search features. ‌ **Impacted Services** * BuildingConnected * TradeTapp ‌ **Root Cause** * A third-party service provider upgrade caused an outage in a system that refreshed search data in certain services. * This was resolved by moving to a newer version of the AMI that was compatible with that system. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional layer of observability to automatically alert on-call engineers. * Addition upgrades to mitigate risks of similar incidents. ‌ Thank you for your patience and understanding.

On June 26, 2026, at 6:00 AM PDT, Autodesk identified an issue where customers were experiencing issues in viewing updated data and scheduled notification, autorenewal, and reminder emails were not being delivered within TradeTapp. Once the issue was resolved on June 29, 2026, at 4:35 AM PDT, TradeTapp returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC147778 **Incident Date:** June 29, 2026 ‌ **Summary** On June 29, 2026, between 2:00 AM PDT and 4:13 AM PDT, Autodesk customers using Revit Cloud Worksharing / Cloud Models in the US region experienced issues accessing cloud model workflows, including sync with central, initiate collaboration, and model open. ‌ **Impacted Services** * Revit Cloud Worksharing / Cloud Models in the US region ‌ **Root Cause** * During routine maintenance, a configuration difference existed between the service capacity settings in AWS and the service template used to manage the environment. * A manual capacity update caused the maintenance process to treat the environment as unstable and revert to a lower capacity setting. * This caused the service to run on an insufficient scale to reliably support customer activity. * As a result, some Revit Cloud Model workflows in the US region became unavailable. * Autodesk restored service by adding capacity, reducing pressure on the affected service, and allowing it to return to normal operation. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Strengthening safeguards so sufficient service capacity is maintained during routine maintenance. * Automating maintenance activities to improve consistency and reduce risk attributable to human error. * Improving recovery procedures so teams can more quickly stabilize the service when capacity is compromised. ‌ Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate customers are experiencing issues while accessing models and synchronous workflows in Revit Cloud Worksharing / Cloud Models in US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing issues while accessing models and synchronous workflows in Revit Cloud Worksharing / Cloud Models in US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC146999 **Incident Date:** June 23, 2026 ‌ **Summary** On June 23, 2026 between 05:00 AM PDT and 12:56 PM PDT, Autodesk experienced a service degradation impacting customers using Autodesk Platform Services \(APS\). The impact was limited to two major spikes in errors. ‌ **Impacted Services** * All Autodesk products using Autodesk Platform Services ‌ **Root Cause** * The incident was caused by issues within our cloud service provider's network in two regions. These issues resulted in intermittent connectivity problems, causing some customer requests to experience timeouts, DNS resolution failures, or backend service errors. * Our cloud service provider identified and resolved the network issues, restoring normal connectivity across the affected regions. Service returned to normal once network stability was fully restored. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * The cloud service provider will replace the faulty hardware and review its network capacity to help prevent recurrence. * Autodesk is working with the cloud service provider on process improvements and will review the current infrastructure setup to determine whether any changes are needed. ‌ Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate an issue where customers are intermittently experiencing latency when accessing multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are intermittently experiencing latency when accessing multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC148141 **Incident Date:** July 2, 2026 ‌ **Summary** On June 25, 2026, at 4:06 PM PDT until July 2, 2026, at 11:01 AM PDT, Autodesk account experienced a service disruption that impacted users who updated their profile. As a result, certain customers viewed stale user profile information in Autodesk account User Management. ‌ **Impacted Services** * User management pages containing user profile information in Autodesk account ‌ **Root Cause** * The issue was due to an API migration which provides user profile data to the impacted pages on Autodesk Account. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to error detection and alerting for the specific service * Improvements to the user profile architecture ‌ Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.

We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.

We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On July 16, 2026 at 03:08 AM PDT, Autodesk identified an issue where customers were unable to search for or list files and folders within Revit Cloud Worksharing / Cloud Models. Once the issue was resolved on July 16, 2026 at 04:03 AM PDT, Revit Cloud Worksharing / Cloud Models returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to export Bill Of Materials (BOM) in Fusion. Customers are experiencing issues while folder creation, file uploads, and permission-related operations in Forma Data Management and Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate an incident where customers are experiencing issues creating, reading, updating, or deleting applications, managing hubs, and viewing usage data in the APS Developer Portal. Subsequently, we have identified that customers are experiencing errors when saving, copying, deleting, or performing other actions on configured designs in Fusion. The previously reported issues with Autodesk Account has been resolved. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an incident where customers are experiencing issues with multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are experiencing intermittent issues accessing Forma Takeoff across multiple regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to view design and drawing files in A360. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On July 14, 2026, at 2:00 PM PDT, Autodesk identified an issue where customers were unable to access Large Model Viewer (LMV) on Fusion Team. The issue was resolved by 10:45 PM PDT, and Fusion team returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate an issue where customers are intermittently unable to access the Insight Builder page within Forma - Insight in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are unable to access the Insight Builder page within Forma - Insight in the US region. We subsequently determined that Forma Build was not impacted due to this incident. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to access the Insight Builder page within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc146883-acssbmfe-p **Incident Date:** June 22, 2026 ‌ ‌ **Summary** On June 22, 2026, between 09:30 AM PDT and 12:20 PM PDT Autodesk Forma Build Submittals in the US region experienced a service disruption after a production deployment. The issue mainly affected the Submittals item list workflows. Some requests timed out before the backend application could begin processing them, causing users to see failed or delayed page/API loads. ‌ ‌ **Impacted Services** * Forma Build Submittals. ‌ **Root Cause** * The incident was triggered by a production deployment The deployment introduced comments/mentions improvements that increased database activity in high-traffic Submittals APIs. The issue was resolved by manually rolling back the US region production deployment. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Fixing the root cause issue related to the comments DB improvement. The team fixed the specific place in code that caused the increase of item list API processing time including tests. * Fixing BIM360WF 504 alerting — validate alert configuration across regions/environments and setup DT 504 alert definitions from account scope to service. * Add a skill that after deployment it detects abnormal behavior of the service. * Establish stress and load testing for high-traffic APIs across QA, STG, and PROD. ‌ Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate reports of customers experiencing an issue where they are unable to access the Submittals module within Forma Build in the US region. We subsequently determined that the cause of this issue was also affecting Forma Build in the European Union. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to access the Submittals module within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to perform the initial collaboration, synchronize, or open the model in Revit Cloud Worksharing / Cloud Models (European Union). We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate an issue where customers are unable to view their projects or save designs in Fusion, Fusion Team, and Fusion Online. We subsequently determined that this issue is also affecting A360 and Fusion Mobile. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to view their projects or save designs in Fusion, Fusion Team, and Fusion Online. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We have implemented a solution to resolve the issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions and our team is continuing to monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

We have implemented a solution to resolve the issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

We have identified the cause of the issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We have implemented a solution to resolve the issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions and our team is continuing to monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

We have implemented a solution to resolve the issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

We have identified the cause of the issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to download project updates or synchronize new information within Forma Mobile App in all regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to create case with attachments within Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On July 9, 2026, at 6:30 PM PDT, Autodesk identified an issue where a subset of customers might have experienced interruptions while using multiple Autodesk products. The issue was resolved by 6:41 PM PDT, and all services returned to normal operation.This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate an issue where customers are unable to connect to Autodesk Support via call. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to connect to Autodesk Support Via call. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to create case with attachments within Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

On July 9, 2026, at 6:30 PM PDT, Autodesk identified an issue where a subset of customers might have experienced interruptions while using multiple Autodesk products. The issue was resolved by 6:41 PM PDT, and all services returned to normal operation.This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate an issue where customers are unable to connect to Autodesk Support via call. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to connect to Autodesk Support Via call. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are not be able to see the latest token usage data in Account Portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to generate or download data extracts in Forma - Data Connector in the UK region. We subsequently determined that this issue was not impacting Autodesk Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to generate or download data extracts in Forma Build in the UK region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

On July 9, 2026 at 02:00 AM PDT, Autodesk identified an issue where customers were unable to update the hidden flag of parameters in Autodesk Parameters Service. Once the issue was resolved on July 9, 2026 at 4:00 AM PDT, Autodesk Parameters Service returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are not be able to see the latest token usage data in Account Portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating an issue where customers are unable to generate or download data extracts in Forma - Data Connector in the UK region. We subsequently determined that this issue was not impacting Autodesk Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are unable to generate or download data extracts in Forma Build in the UK region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

On July 9, 2026 at 02:00 AM PDT, Autodesk identified an issue where customers were unable to update the hidden flag of parameters in Autodesk Parameters Service. Once the issue was resolved on July 9, 2026 at 4:00 AM PDT, Autodesk Parameters Service returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to work on resolving this issue where customers are currently unable to trigger new translation workflows or upload new models across multiple Autodesk products as quickly as possible. We subsequently determined that the issue was not impacting Forma-Data Connector. We will provide an update within 60 minutes or sooner if we have more information to share.

We have identified the cause of the issue where customers are currently unable to trigger new translation workflows or upload new models across multiple Autodesk products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are currently unable to trigger new translation workflows or upload new models across multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are currently unable to trigger new translation workflows or upload new models in BuildingConnected, Autodesk Fusion, and APS Model Derivative We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to work on resolving this issue where customers are currently unable to trigger new translation workflows or upload new models across multiple Autodesk products as quickly as possible. We subsequently determined that the issue was not impacting Forma-Data Connector. We will provide an update within 60 minutes or sooner if we have more information to share.

We have identified the cause of the issue where customers are currently unable to trigger new translation workflows or upload new models across multiple Autodesk products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are currently unable to trigger new translation workflows or upload new models across multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are currently unable to trigger new translation workflows or upload new models in BuildingConnected, Autodesk Fusion, and APS Model Derivative We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate reports where customers are experiencing an issue where Revit files shared via Design Collaboration in Forma remain stuck in a processing state in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are unable to share packages in BIM Collaborate in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are continuing to investigate reports where customers are experiencing an issue where Revit files shared via Design Collaboration in Forma remain stuck in a processing state in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports where customers are unable to share packages in BIM Collaborate in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating reports of some customers experiencing issues completing the checkout process via the Autodesk Online Store. Our team is actively investigating the issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We are investigating reports of some customers experiencing issues completing the checkout process via the Autodesk Online Store. Our team is actively investigating the issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We have identified the cause of the issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We have identified the cause of the issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.

We are continuing to investigate an issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating reports of customers experiencing an issue where they are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

**AUTODESK EVENT ANALYSIS** **Incident Number:** coe-inc147370 **Incident Date:** June 25, 2026 ‌ **Summary** On June 25,2026 between 07:17 AM PDT and 11:22 AM PDT, Autodesk experienced a service disruption that impacted customers using ACC Login, Forma Mobile, AutoCAD Web, BIM 360 Glue, Revit Cloud Worksharing, Autodesk account, TradeTapp, the Autodesk Store and Forma Carbon Insights in the US, EU, UK, Japan, Canada, Germany, India, and Australia regions. During the incident, some users were unable to sign in, while others experienced slower-than-normal application performance. ‌ **Impacted Services** * ACC Login * Forma Mobile * AutoCAD Web * BIM 360 Glue * Revit Cloud Worksharing * Autodesk account * TradeTapp * [Autodesk.com](http://Autodesk.com) purchase flow * Forma Carbon Insights. ‌ **Root Cause** * On June 25, 2026, a deployment of a new service inadvertently modified the access permissions used by the User Profile service. As a result, the User Profile service was unable to access a required internal messaging component, causing the service disruption. * Resolution was achieved by rerunning the previous production deployment pipeline to restore the correct IAM policies. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Implement new monitoring and alerting to quickly detect service startup failures and access permission issues, enabling faster identification and response to similar incidents. * Update deployment process to isolate service configurations, preventing changes to one service from inadvertently affecting another. ‌ Thank you for your patience and understanding.

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

We have identified the cause of the issue where customers are experiencing latency while accessing multiple Autodesk products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate where customers are experiencing latency while accessing multiple Autodesk products. We subsequently determined that the cause of this issue was also affecting Autodesk.com and TradeTapp. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate where customers are experiencing latency while accessing multiple Autodesk products. We subsequently determined that the cause of this issue was also affecting Autodesk account, Forma Mobile App, AutoCAD Web, BIM 360 Glue, Revit Cloud Worksharing / Cloud Models. We will provide an update within 60 minutes or sooner if we have more information to share.

We are continuing to investigate this issue where customers are experiencing latency while accessing multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating an issue where customers are experiencing latency while accessing multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.