Articulate Incident History

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We've implemented a fix for the issue affecting PDF exports in Rise 360. Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected. Thank you for your patience while we worked to resolve this issue.

We are continuing to investigate this issue.

We're investigating an issue affecting PDF exports in Rise 360. Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information. We understand this impacts your work and appreciate your patience while we investigate.

This incident has been resolved.

Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.

Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.

Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.

We've resolved the issue that prevented Rise 360 Quick Share courses from loading. If you're still unable to load a Quick Share course, please refresh your browser and try again. Thank you for your patience.

Some customers are unable to load Rise 360 Quick Share courses. We're investigating the issue and working to identify the cause. We'll share more information here as soon as it's available.

Learners can now start quizzes in Reach 360 and Rise.com. We've confirmed the fix has been deployed and quiz functionality has been restored. If you published a course to an LMS while this issue was active, republish the course to ensure quizzes work correctly. If you're still unable to start a quiz, refresh your browser and try again.

This incident has been resolved.

All features are functional again. We're continuing to monitor performance.

We’re continuing to monitor performance closely to ensure services remain stable.

We experienced an outage with our upstream feature management platform. The incident has been resolved, and all features are functional again. We're continuing to monitor performance. If you are experiencing issues finding or accessing features, please refresh your browser to restore normal functionality. Storyline 360 users may need to relaunch the application.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're investigating a possible issue with our upstream feature management platform. We'll share more information here as soon as it's available.