Array Incident History
Array is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Investigating Privacy Protect User Enrollment Issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are investigating an issue where some users enrolling in Privacy Protect for the first time may encounter an error when prompted to provide additional information within the component dashboard. Our team is actively investigating and will provide updates as more information becomes available.
Report: "Investigating IDP System Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor the delayed responses from an upstream data vendor that is periodically affecting searches for Neighborhood Watch.
We are continuing to investigate this issue.
We are currently experiencing delayed responses from an upstream data vendor affecting searching for Neighborhood Watch offenders, Telephone Spoofing alerts, Auto Title Monitoring alerts, Home Title Monitoring Alerts, and Court Record Monitoring. We are monitoring and will continue to provide updates.
Report: "Investigating System Issue - Score Simulator"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We have been notified of a potential issue and are investigating.
Report: "Investigating System Issue"
Last updateThis incident has been resolved.
We are currently experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates
We have been notified of a potential issue and are investigating.
Report: "Investigating System Issue - service outage"
Last updateThis incident has been resolved.
A fix has been applied and services are starting to recover
Engineering teams are bringing services back online and continuing their investigation.
We have identified the root cause and are actively working to resolve a database issue.
We are continuing to investigate this issue.
We have been notified of a potential issue and are investigating.
Report: "Investigating System Issue"
Last updateWe have been notified of a potential issue and are investigating.
Report: "Investigating System Issue - continuing to investigate"
Last updateThis incident has been resolved.
There are no new changes to report at this time. TransUnion continues to experience delayed responses, and their support teams are actively working on remediation.
TransUnion is continuing to experience delayed responses. TransUnion’s support teams are actively engaged and working to remediate the issue to restore services.
We are still experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates
We are currently experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates
We are continuing to investigate this issue.
We have been notified of a potential issue and are investigating.
Report: "Scheduled Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
Report: "Investigating System Issue - My Credit Manager Reports"
Last updateThis incident has been resolved.
We have been notified of a potential issue and are investigating.
Report: "Investigating System Issue - My Credit Manager Reports"
Last updateThis incident has been resolved.
We have been notified of a potential issue and are investigating.
Report: "Investigating Issues Affecting Multiple Products"
Last updateServices are restored
We have restored services and are continuing to monitor for performance issues
As of 11:30 am ET, services are being restored. We are monitoring service improvement
Services are being restored
We have identified the problem and are working to restore service
We are actively working to restore service and will provide additional updates as more information becomes available.
We are actively working to restore service and will provide additional updates as more information becomes available.
Our investigation is ongoing. We are actively working to restore service and will provide additional updates as more information becomes available.
Our investigation is ongoing. We are actively working on the issue and will provide updates as more information becomes available.
We are continuing to investigate this issue.
We are investigating an issue affecting Array products and will update as appropriate.
We have been notified of a potential issue affecting White label sites and are investigating.
We have been notified of a potential issue affecting Whitelabel sites and are investigating.
Report: "Investigating Issues Affecting Multiple Products"
Last updateServices are restored
We have restored services and are continuing to monitor for performance issues
As of 11:30 am ET, services are being restored. We are monitoring service improvement
Services are being restored
We have identified the problem and are working to restore service
We are actively working to restore service and will provide additional updates as more information becomes available.
We are actively working to restore service and will provide additional updates as more information becomes available.
Our investigation is ongoing. We are actively working to restore service and will provide additional updates as more information becomes available.
Our investigation is ongoing. We are actively working on the issue and will provide updates as more information becomes available.
We are continuing to investigate this issue.
We are investigating an issue affecting Array products and will update as appropriate.
We have been notified of a potential issue affecting White label sites and are investigating.
We have been notified of a potential issue affecting Whitelabel sites and are investigating.
Report: "Investigating Array+ Upgrade/Downgrade Issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have been notified of a potential issue affecting Array+ Upgrades/Downgrades and are investigating.
Report: "Investigating Array+ Upgrade/Downgrade Issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have been notified of a potential issue affecting Array+ Upgrades/Downgrades and are investigating.