api.video Incident History

The issue affecting the Analytics database has been resolved, and all Analytics services are now fully operational. Data retrieval through both the dashboard and API has been restored. Thank you for your patience.

Following the database issue we experienced over the past few hours, we have identified an issue affecting our Analytics feature. Currently, data retrieval is not working, and analytics data cannot be accessed through the dashboard or API. Please note that data collection is still operating normally, and no data has been lost. Our team is actively working to restore full access to analytics data as quickly as possible. We will provide further updates as more information becomes available.

The issue affecting our database has been resolved, and all services are operating normally again. The incident was caused by an issue with our database provider, which has since been resolved. We appreciate your patience while we worked with our provider to restore full service. Thank you for your understanding. If you continue to experience any issues, please contact our support team.

**Update – Ongoing Service Outage** We have identified the underlying cause of the outage and are actively coordinating the recovery efforts. The service remains unavailable while the affected infrastructure recovers and is validated before normal operations can resume. Our team is continuously monitoring the situation and will provide another update as soon as there is meaningful progress. Thank you for your patience and understanding.

We are currently investigating an issue affecting our database that may be impacting service availability and performance for some users since 17h55 CET. Our team is actively working to identify the root cause and restore normal operations as quickly as possible. We will provide updates as more information becomes available.