AnywhereNow Incident History

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for Attendant X. During this window, we will perform maintenance activities and apply infrastructure updates to improve platform stability and performance.Maintenance Details:Date: Wednesday, July 15, 2026Time: 18:00 UTC (20:00 CEST) - 22:00 UTC (00:00 CEST)User Impact:During the maintenance, the Attendant X platform will be unavailable in multiple short intervals lasting a few minutes at a time. During these periods, attendants will not be able to access the Attendant X web interface and therefore unable to handle calls.Calling functionality will continue to be handled by the PeterConnects server, and the Classic Attendant Client application can be used by the attendants to handle calls.Service Desk, Manager/Assistant and IVR functionality will remain unaffected.Expected Duration:We have allocated a maintenance window of 4 hours.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for the Dialogue Cloud. During this window, we will deploy a new version of the Interceptor Data Service (IDS).Maintenance Details:Date: 14 July 2026Time: 19:00 UTC User Impact:Active sessions and ongoing calls will not be impacted. However, during short periods of approximately 5 minutes within the maintenance window, new call initiations and call transfers may be impacted. No impact is expected for user logins. No customer action is required.Expected Duration:We have allocated a maintenance window of 1 hour. However, we expect the actual change to be completed within 30 minutes.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow

Update: This matter has now been resolved. Following further successful testing today, the changes to address the recent Microsoft security update have been implemented in production. The affected One Portal tools and options are functioning normally again. Customers may resume these activities as usual. Throughout this period, no impact to live operations was identified. If you continue to experience any errors related to this matter, please raise a support ticket at https://support.anywhere.now/ or contact your partner, and our team will assist you. Thank you for your collaboration and patience during this time. AnywhereNow

Update: We are pleased to report that progress is being made toward a resolution. Initial testing of a change in our test environment is returning positive results, Additional testing is scheduled to continue tomorrow to validate the fix before it is implemented in production. In the meantime, our recommendation remains unchanged. We recommend postponing the following activities until further communication: - Updating an existing environment - Deploying a new UCC - Making any change to a UCC that requires a restart If these activities cannot be postponed, please raise a support ticket at https://support.anywhere.now/ or contact your partner, and our team will assist you. A further update will be provided tomorrow, Jul 14, 2026. Thank you for your collaboration and patience during this time. AnywhereNow

Dear valued Customer and Partners, We are writing to make you aware of a matter that has come to our attention. Summary: Microsoft has released a security update that is affecting some tools and options in One Portal. Customers may receive errors when performing a Bundle Update or deploying a new UCC. At this time, no impact to live operations has been identified. As a precaution, we recommend postponing these activities until further notice. Please find the further details below: User impact (Symptom): Customers may receive errors after performing a Bundle Update or deploying a new UCC. Other One Portal actions, such as restarts or Dialogue Studio updates, may also be affected. Despite these errors, no impact to live operations has been identified. Start Time: July 12, 2026, 10:00 UTC Scope of impact: Customers using One Portal. Confirmed affected: UCC creation and Bundle Updates. Other options may also be affected. No impact to live operations has been identified. Current status: Identified Root Cause: A recent Microsoft security update has changed the behavior of some underlying components, which is affecting certain tools and options in One Portal. We are currently assessing the full impact. Recommended action: We recommend that customers planning to update an existing environment, deploy a new UCC, or make any change to a UCC that requires a restart postpone these activities until further communication. If these activities cannot be postponed, please raise a support ticket at https://support.anywhere.now/ or contact your partner, and our team will assist you. Next Steps: We are actively assessing the impact. A further update will be provided within the next 4 hours. Thank you for your collaboration and patience during this time. AnywhereNow

Update: This matter has now been resolved. Following further successful testing today, the changes to address the recent Microsoft security update have been implemented in production. The affected One Portal tools and options are functioning normally again.Customers may resume these activities as usual. Throughout this period, no impact to live operations was identified.If you continue to experience any errors related to this matter, please raise a support ticket at https://support.anywhere.now/ or contact your partner, and our team will assist you.Thank you for your collaboration and patience during this time.AnywhereNow

Update: We are pleased to report that progress is being made toward a resolution. Initial testing of a change in our test environment is returning positive results, Additional testing is scheduled to continue tomorrow to validate the fix before it is implemented in production.In the meantime, our recommendation remains unchanged. We recommend postponing the following activities until further communication:- Updating an existing environment- Deploying a new UCC- Making any change to a UCC that requires a restartIf these activities cannot be postponed, please raise a support ticket at https://support.anywhere.now/ or contact your partner, and our team will assist you.A further update will be provided tomorrow, Jul 14, 2026.Thank you for your collaboration and patience during this time.AnywhereNow

Dear valued Customer and Partners,We are writing to make you aware of a matter that has come to our attention.Summary: Microsoft has released a security update that is affecting some tools and options in One Portal. Customers may receive errors when performing a Bundle Update or deploying a new UCC. At this time, no impact to live operations has been identified. As a precaution, we recommend postponing these activities until further notice.Please find the further details below:User impact (Symptom): Customers may receive errors after performing a Bundle Update or deploying a new UCC. Other One Portal actions, such as restarts or Dialogue Studio updates, may also be affected. Despite these errors, no impact to live operations has been identified.Start Time: July 12, 2026, 10:00 UTCScope of impact: Customers using One Portal. Confirmed affected: UCC creation and Bundle Updates. Other options may also be affected. No impact to live operations has been identified.Current status: IdentifiedRoot Cause: A recent Microsoft security update has changed the behavior of some underlying components, which is affecting certain tools and options in One Portal. We are currently assessing the full impact.Recommended action: We recommend that customers planning to update an existing environment, deploy a new UCC, or make any change to a UCC that requires a restart postpone these activities until further communication. If these activities cannot be postponed, please raise a support ticket at https://support.anywhere.now/ or contact your partner, and our team will assist you.Next Steps: We are actively assessing the impact. A further update will be provided within the next 4 hours.Thank you for your collaboration and patience during this time.AnywhereNow

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for Attendant Console for Dialogue Cloud. During this window, we will perform maintenance activities and apply infrastructure updates to improve platform stability and performance.Maintenance Details:Date: Monday, July 13, 2026Time: 18:00 UTC (20:00 CEST) - 22:00 UTC (00:00 CEST)User Impact:During the maintenance, the Attendant Console for Dialogue Cloud will be unavailable in multiple short intervals lasting a few minutes at a time. During these periods, users will not be able to access the application or manage calls via the interface. Calling functionality will continue and active calls will not be interrupted; however, call handling and management through the platform UI will not be possible during the interruptions. Alternatively, the Dialogue Cloud WebAgent interface can be used during the maintenance.Expected Duration:We have allocated a maintenance window of 4 hours.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for Receptionist+ for Broadworks. During this window, we will perform maintenance activities and apply infrastructure updates to improve platform stability and performance.Maintenance Details:Date: Thursday, July 9, 2026Time: 18:00 UTC (20:00 CEST) - 22:00 UTC (00:00 CEST)User Impact:During the maintenance, the Receptionist+ front-end will be unavailable in multiple short intervals lasting a few minutes at a time. During these periods, users will not be able to access the application or manage calls via the interface. Calling functionality will continue via phones, and active calls will not be interrupted; however, call handling and management through the platform UI will not be possible during the interruptions.Expected Duration:We have allocated a maintenance window of 4 hours.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for the Dialogue Cloud. During this window, we will deploy a new version of the Interceptor Data Service (IDS).Maintenance Details:Date: 09 July 2026Time: 08:00 UTC User Impact:Active sessions and ongoing calls will not be impacted. However, during short periods of approximately 5 minutes within the maintenance window, new call initiations and call transfers may be impacted. No impact is expected for user logins. No customer action is required.Expected Duration:We have allocated a maintenance window of 1 hour. However, we expect the actual change to be completed within 30 minutes.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for Attendant Console for Teams. During this window, we will perform maintenance activities and apply infrastructure updates to improve platform stability and performance.Maintenance Details:Date: Wednesday, July 8, 2026Time: 18:00 UTC (20:00 CEST) - 22:00 UTC (00:00 CEST)User Impact:During the maintenance, the platform will experience intermittent availability. There will be multiple short periods of unavailability lasting a few minutes at a time. During these moments, users will not be able to access the platform. Active sessions will be terminated, and ongoing dialogues and calls will be interrupted. New login attempts will not be possible during these interruptions.Expected Duration:We have allocated a maintenance window of 4 hours.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear AnywhereNow Customer & Partner,We would like to inform you of an upcoming scheduled maintenance window for the Dialogue Cloud. During this window, we will deploy a new version of the Interceptor Data Service (IDS).Maintenance Details:Date: 07 July 2026Time: 12:00 UTC User Impact:Active sessions and ongoing calls will not be impacted. However, during short periods of approximately 5 minutes within the maintenance window, new call initiations and call transfers may be impacted. No impact is expected for user logins. No customer action is required.Expected Duration:We have allocated a maintenance window of 1 hour. However, we expect the actual change to be completed within 30 minutes.System Status and Maintenance Schedule:To check the system status and review upcoming and previous maintenance windows, please visit https://status.anywhere.now/Support and Questions:If you have any questions or encounter issues, please contact us via https://support.anywhere.now/ or your partner.Thank you for your understanding and cooperation.Kind regards,AnywhereNow