Akeneo Status

We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs. We are actively working on fixing the root cause of the issue.

We have identified an issue in which synchronizations aren't working for some merchants due to a partial outage of the Shopify API. The issue has been identified and mitigated by Shopify themselves and is currently being monitored. You can follow the resolution of the issue directly on the Shopify Status Page: https://www.shopifystatus.com

We have implemented a fix for the issue affecting the delay in job execution for some customers in the Europe region. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.

Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step. Who is affected: All users based in Germany using collaboration workflows in the PIM. You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step. We are implementing a fix and will provide an update in 60 minutes.