Aircall Incident History
Aircall is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Issues calling German numbers"
Last updateWe can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
There has been an improvement with outbound calls. We continue monitoring.
We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.
The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.
We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.
Report: "French eSIM numbers unreachable"
Last updateWe can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.
A fix was implemented by our Partner. We are currently monitoring the results.
We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
Report: "AI Agents not reading Knowledge Base"
Last updateThis is confirmed fully resolved
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
Report: "Login issues in GB and CH"
Last updateThe issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.
We are currently investigating login issues in GB and CH.
Report: "Analytics High Loading time"
Last updateThis incident has been resolved.
Aircall engineering is actively working on restoring the system performance
We are currently investigating an issue with Analytics high loading time on the Dashboard