Aircall Incident History

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're actively working on improving the call logging delays

We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.

Our engineering team has resolved the issue with delayed logging to integrations.

We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.

We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

Our partner carrier has fully resolved the issue and service is back to normal at this time

Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.

The issue has been identified and we are working on a fix.

We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.