Agorapulse Status

PDF exports from Reports are delayed and may take several hours to arrive. This does not affect CSV or other formats, which are working normally. We're sorry for the inconvenience and will update this area as we get more information.

We are currently investigating an increase in errors affecting some Facebook post publishing attempts. Posts are typically published successfully despite the error message returned from Meta: `Received Facebook error response of type null: Please reduce the amount of data you're asking for, then retry your request (code 1, subcode null)` If a post does not publish, manually retrying the post will usually resolve the issue. We will update you as we learn more, see updates from Meta, or notice improvements.

We are receiving more reports of Instagram post failing with the following error : Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed. The media URI doesn't meet our requirements. - Please check the limitations section in our development document for more information: https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media#creating' We are currently investigating the issue.

We’re seeing reports of Instagram image and video posts failing to publish. Our team is investigating this closely to identify the cause. The errors reported are: For video posts, “Media upload has failed” (2207076); For image posts, “Media download has failed. The media URI does not meet our requirements.” (9004, subcode 2207052). Some posts are publishing normally. If any posts failed during this period, use the “Retry Now” button to republish. We’re keeping a close eye on this and will share updates as we learn more.