Actito Incident History

This incident has been resolved.

Campaign delivery performance on ENV-3 has stabilized, and no further delays have been observed since 19:56 CET. We are actively monitoring the environment and continuing our investigations to fully identify the root cause to ensure long-term stability.

We are currently experiencing delays with transactional and scenarized e-mails sendings on our ENV-3. Our IT team is investigating the problem in order to get back to a normal sending speed. This does not affect ATMP service.

Our investigation has been completed, and we have confirmed that the root cause was a hardware malfunction. Since the affected equipment was removed, network traffic has been fully handled by our redundant architecture, and we have observed stable operation across the platform. Based on our investigation and continued monitoring, we consider this incident to be resolved and closed.

At this stage, our investigations have not identified any configuration issue that would conclusively explain the incident. Based on the evidence gathered so far, we believe the most likely cause was a hardware malfunction. As a precautionary measure, the affected equipment has been permanently decommissioned and removed from our infrastructure. Network traffic is now fully handled by our redundant architecture. We are continuing enhanced monitoring of our network links to confirm service stability and ensure the resilience of the infrastructure. Our teams remain fully engaged and will continue to provide updates as soon as additional relevant information becomes available.

Our engineering team is actively investigating the root cause of the component failure and working on further mitigation steps to improve system resilience. We will continue to monitor the situation closely to ensure ongoing stability.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

You might face some errors/timeouts when trying to send an ATMP message.

At this stage, our investigations have not identified any configuration issue that would conclusively explain the incident. Based on the evidence gathered so far, we believe the most likely cause was a hardware malfunction. As a precautionary measure, the affected equipment has been permanently decommissioned and removed from our infrastructure.Network traffic is now fully handled by our redundant architecture. We are continuing enhanced monitoring of our network links to confirm service stability and ensure the resilience of the infrastructure.Our teams remain fully engaged and will continue to provide updates as soon as additional relevant information becomes available.

Our engineering team is actively investigating the root cause of the component failure and working on further mitigation steps to improve system resilience. We will continue to monitor the situation closely to ensure ongoing stability.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

You might face some errors/timeouts when trying to send an ATMP message.