Abnormal Security Incident History

1. resolvedSep 9 · 18:13 UTC

   Beginning around 16:50 UTC, Abnormal experienced delays in Email Scoring for customers in the United States Government region, where some messages took longer than usual to be scored. Abnormal identified the cause, applied a fix, and has fully restored normal scoring performance as of the resolution time. Detection and remediation of email threats continued to operate as expected throughout this period. All messages from the impacted window will be replayed and scored, so no messages will be missed. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.

Reported by Abnormal Security on their status page.

1. resolvedSep 1 · 18:15 UTC

   Starting at 08:50 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected and customer security protection was not impacted; however, affected customers did not receive notifications during the incident window. Abnormal worked with its email delivery provider to reinstate the account, and AI Security Mailbox notifications are now being sent as expected. All notifications from the incident window will be processed. If you experience any further issues, please reach out to Abnormal Support at support@abnormalsecurity.com.

Reported by Abnormal Security on their status page.

1. resolvedSep 1 · 14:38 UTC

   Starting at 13:15 UTC, Abnormal experienced a service disruption affecting Inbound Email Security and Inline detection and remediation for US customers, resulting in elevated processing time. During this window, some messages experienced delayed detection and remediation. Engineers restored the live processing queue and inline remediation error rates recovered as of 14:18 UTC.

Reported by Abnormal Security on their status page.