Updox Incident History

We have confirmed that the service disruption has been resolved and all services are operational.

We have implemented a fix and are continuing to monitor the recovery. Some users may still experience intermittent delays or errors while systems fully stabilize. We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved.

We are experiencing a service disruption affecting all functionality. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.

The service disruption affecting our third-party fax vendor has been resolved. All services are operational.

We are aware of a service disruption affecting our third-party fax vendor. Some customers may experience delays receiving faxes. Outbound fax traffic has been stabilized and no further delays have been observed. Our team is working closely with the vendor to restore service as quickly as possible, and we will continue to share updates as they become available.

We are aware of a service disruption affecting our third-party fax vendor. Some customers may experience delays in sending and receiving faxes. Our team is working closely with the vendor to restore service as quickly as possible, and we will continue to share updates as they become available. The next update is expected after 8:00 PM ET.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Updox operations team will be performing system maintenance beginning Thursday, July 9th, 2026, at 9:00 PM ET. During this time, the Updox system and APIs may experience a brief period of unavailability. The maintenance will conclude by Thursday, July 9th, 2026, at 9:30 PM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.

This incident has been resolved.

Our third-party fax vendor has communicated that the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes

Our third-party fax vendor has determined the cause of the disruption of service and is working on a resolution. We will continue to post updates as they are available.

Our team is in communication with our third-party fax vendor and they continue to investigate the issue. We will continue to provide updates as they are available.

Updox is aware that our third-party fax vendor has reported a disruption of service. Some customers may experience delays in sending and receiving faxes. We are partnering with our fax vendor and will continue to provide updates as they are available.

This incident has been resolved.

Our third-party fax vendor has communicated that the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes

Our third-party fax vendor has determined the cause of the disruption of service and is working on a resolution. We will continue to post updates as they are available.

Our team is in communication with our third-party fax vendor and they continue to investigate the issue. We will continue to provide updates as they are available.

Updox is aware that our third-party fax vendor has reported a disruption of service. Some customers may experience delays in sending and receiving faxes. We are partnering with our fax vendor and will continue to provide updates as they are available.