SignWell Incident History
SignWell is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Investigating — Digital signature certification delayed"
Last updateThis incident is resolved. The upstream issue with the third-party provider has been fixed, and digital signing is operating normally. All previously delayed documents have been signed with their embedded digital certificates. Thank you for your patience.
We continue to monitor operations and are verifying that no previously completed documents with embedded digital certificates are delayed.
The upstream issue with the third-party provider has been resolved. Documents continue to be processed and digital signing is operating normally again. We're monitoring to confirm stable operation and verifying that no documents with embedded digital certificates are delayed.
We've confirmed the issue is caused by an upstream certificate problem with a third-party digital certification provider. We are applying changes to restore document completion. Documents are completing as usual. Embedded digital certificate remains delayed. All other functionality is unaffected.
A third-party provider involved in applying digital certificates to completed documents is currently experiencing an outage. Documents can still be sent, signed, and completed normally. We're currently investigating.