Otera Incident History
Otera is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Increase in agent error rates"
Last updateThe incident has been resolved.
A fix has been implemented, we are currently monitoring.
We are seeing small increase in agent error rates. We are currently investigating.
Report: "Issue logging into Studio"
Last updateThe incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.
We have identified the issue and working on a fix.
There is an issue logging into Otera Studio. We are currently investigating. All other systems are working normally
Report: "Issue logging into Studio"
Last updateThe incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.
We have identified the issue and working on a fix.
There is an issue logging into Otera Studio. We are currently investigating. All other systems are working normally