Jenzabar Cloud Incident History

The issue affecting multiple Google Cloud services in the us-east1 has been fully resolved as of 3:30 AM PDT on July 17. The disruption was caused by a datacenter power infrastructure issue. Power has been restored, systems have been returned to normal operation, and all impacted services are now functioning normally.

We are currently experiencing an issue with connectivity within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

IBM Has resolved the networking issue. Per their statement: Network Specialists investigated and identified a routing issue on the backbone network affecting multiple regions. Network Specialists have mitigated the route issue by 21:47 UTC 13 July 2026.

IBM is currently experiencing an issue within its data center. Our team is actively investigating the situation and working closely with IBM to restore service as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Google implemented a fix, and we've been monitoring the situation for the last couple of hours. Connectivity has remained stable during that time, so we are going to close out the incident. If you experience any issues that you believe may still be related to the outage, please submit a ticket. Thank you for your patience while Google worked through the issue!

Google has identified the issue and are working towards a resolution. We have noticed that many servers have become available again and some sites should be functioning. We will continue to let you know of updates as we gain more information.

We are continuing to investigate this issue.

We are currently experiencing an issue within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. If you are experiencing issues with sites not loading or other service disruptions, please submit a "System Down" ticket. This will help us accurately track the impact on your institution and prioritize our response efforts. We appreciate your patience and will provide updates as more information becomes available.

Google implemented a fix, and we've been monitoring the situation for the last couple of hours. Connectivity has remained stable during that time, so we are going to close out the incident.If you experience any issues that you believe may still be related to the outage, please submit a ticket.Thank you for your patience while Google worked through the issue!

Google has identified the issue and are working towards a resolution. We have noticed that many servers have become available again and some sites should be functioning. We will continue to let you know of updates as we gain more information.

We are continuing to investigate this issue.

We are currently experiencing an issue within our Google Cloud environment. Our team is actively investigating and working to resolve the problem with Google as quickly as possible. If you are experiencing issues with sites not loading or other service disruptions, please submit a "System Down" ticket. This will help us accurately track the impact on your institution and prioritize our response efforts. We appreciate your patience and will provide updates as more information becomes available.