Exact System Status

The known errors regarding APG declarations are resolved. These errors can be corrected by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue.

In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.

Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to investigate this issue.

You may experience an issue in which the Exact Bouw App forcibly closes on Android when delivering a project. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.

This issue has been resolved and logging in is possible without error again. Our apologies for the inconvenience.

When logging in you may encounter an error message related to Actian Zen version mismatch, which prevents you from logging in. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and we are investigating potential solutions.

When logging in via a Windows-based API, you may encounter a white screen after entering your login details. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.

You may have experienced errors in your pension declaration. All known issues have now been resolved, including several specific user cases. If you have any questions or believe this may still affect you, please contact our support team. The following steps should be taken before submitting a support case. As these steps resolve our previously solved issues 1. Go to tasks > processing employee > Correct periods and agree/calculate again (NL: Taken > verwerking werknemer > periodes corrigeren en opnieuw accorderen/berekenen.) 2. Go to tasks > Declarations > Processing declarations > Select declaration > Obligated corrections > Rejected warning > Normal correction > Create a new declaration with corrections from previous periods (NL: Taken > aangiften > verwerking aangifte > aangifte selecteren > correctieverplichtingen > afgewezen/waarschuwing > normale correctie. Dan Voorlopige aangifte > vinkje bij "correcties voorgaande periodes meenemen".)

In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.

Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

The issues with approving invoices in Exact Multivers Online or Boekhoud Gemak have been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience.

You may experience issues approving invoices when creating them in external software and importing them to Exact Multivers Online or Boekhoud Gemak through an API connection. We are investigating the issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

In Exact Globe+ release 506SP9 the message "Successful: 0 Failed: 0" can be returned when processing KSEF invoices in the menu "Invoice, Entries, National e-Invoice System (KSEF), Outgoing e-invoices". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

You may experience that the deductible amount for the 2025 annual allowance is not calculated correctly in a 2025 income tax return under expenses for income provision. This is only the case in combination with factor A. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. The login page is available again and performance has also been restored. Our apologies for the inconvenience.

We have implemented a fix and are monitoring the results.

You may experience that it is not possible to login at https://start.exactonline.be or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This incident has been resolved.

We have identified a resolution for several scenarios, which is included in Exact Globe+ release 506SP8 and later versions. We advise you to contact our support team to verify whether this solution applies to your specific situation.

We are continuing to work on a fix.

The issue has been identified and a fix is being created. Our apologies for the inconvenience.

In the overview “Finance, Entries, National e-invoice System (KSeF), Outgoing E-invoices" invoices can get the status "Not accepted" with the message "Duplicate invoice". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

We have implemented a fix and are monitoring the results.

You may receive an error stating 'Actian Zen version error' when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We have identified the issue and implemented a fix for most customers. We are continuing to work on a solution for all customers.

You may experience issues when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that custom texts for the principles of and notes to the annual accounts are reset and the standard text is shown. This only occurs for annual report of type Jaarrekening 2025. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may receive an error which states that you are unable to upgrade or downgrade your license after upgrading or downgrading the mobile or full users in your contract. We are investigating this issue. Our apologies for the inconvenience.

This issue has been resolved and the login page is available again. You might also have experienced performance issues before the login page was unavailable. Performance has also been restored. Our apologies for the inconvenience.

We have implemented a fix and are monitoring the results. The Exact Online UK login page is available again.

You may experience that it is not possible to login at https://start.exactonline.co.uk/ as the page keeps loading and you eventually receive the error message: "Login page not available". We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved and you are able to pay purchase invoices via the Exact Online app again. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

You may receive an error message stating 'Invalid: Execution date' when paying purchase invoices via the Exact Online app. We are investigating this issue and we will update this page as soon as more information becomes available. In the meantime, you can process the payments via the web version of Exact Online. Our apologies for the inconvenience.

This issue has been resolved and the year column titles are included again in the notes to the annual accounts if they are activated. Our apologies for the inconvenience.

We have implemented a fix and are monitoring the results.

The issue has been identified and a fix is being implemented.

You may experience that column titles of the notes to the financial statements are not always included correctly in the preview and PDF report of an annual report. This occurs in annual reports of type 'Jaarrekening" and the issue does not occur in "Jaarrekening (oud)". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.

You may have experienced errors on your pension declaration. We have identified 3 known issues in these reports: - <strong>Employees with leave</strong> When you calculate employees which have sick or wazo leave in a period you have to take extra steps. Go to the employeecard > open the employee specific components > find Productloon (or in case of Schoonmaak ecg: Productloon Schoonmaak) > fill in a historical hourly wage. If you have missed these steps previously you might have encountered errors regarding hourly wages being too low. In that case you can correct this retroactively by taking these steps and creating a correction request. This correction will take place in your next calculation and then in next declaration. - <strong>4 – weekly payment</strong> When you use a 4 weekly payment you might have encountered errors regarding an incorrect ‘Premiegrondslag’ or ‘Premie’. This can be corrected by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration. - <strong>Edited components</strong> When using edited component regarding your pension and related funds you might run into various errors. We cannot update edited components which might result in you using old settings regarding the calculation, ‘regelingkenmerk’ and other declaration settings. You can find these edited components and deactivate them by entering an end date in the previous payroll year with the following steps: Master Data > HR > Employment conditions groups > Open your ecg > Monitor > Components > use filter: Created by user > Open the edited components > Edit. Then you can correct your declaration by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration.

In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices. There is currently an issue in Exact Online that causes an unprocessable error. This occurs only when employees who have reached retirement age are included in the payroll. For these employees, certain mandatory contributions are not calculated, and as a result, they are not correctly included in the pension report. We are working on a solution.

Employment conditions group ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ has been released and is now following calculation rules for 2026. To calculate retroactively with the correct settings, create a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period 1 and 2 with the 2025 settings, you may notice counter entries of the originally used payroll components. For all pension declarations sent to APG (also including employment conditions groups that were released earlier), please be informed you might get processable errors (NL: verwerkbare fouten). Declarations are being accepted while indicating potential issues. These known alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available.

We are still working on releasing the remaining employment condition groups as soon as possible. In the meantime, we are in consultation with APG to resolve this situation with as little adverse impact as possible. We will update this page as soon as more information is available.

The following employment conditions groups have been released and will follow the calculation rules for 2026: - ‘NL-0301a/b Bouw’, - ‘NL-0302a/b Hellende daken’, - ‘NL-0601 Timmerindustrie’, - ‘NL-5701a/b Afbouw’, - ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and - ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’. To calculate retroactively with the correct settings, make a correction request via [employees > payroll > correction requests] with start date 1-1-2026. A recalculation will then take place in the next payroll calculation. In case you calculated period 1 with the 2025 settings, you may notice counter entries of the originally used payroll components. The following employment conditions groups are still under maintenance and awaiting release: ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’ and ‘NL-4501 Woondienst’. We will update this page as soon as more information is available.

We are still working on making these employment condition groups available as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

The employment conditions groups linked to APG are not updated for 2026 yet and will not be updated in time for the calculation deadlines for the first payroll period. This affects the following employment conditions groups: ‘NL-0301a/b Bouw & Infra ‘, ‘NL-0302a/b Hellende daken’, ‘NL-0601 Timmerindustrie’, ‘NL-1801 Schoonmaak- en Glazenwassersbedrijf’, ‘NL-4501 Woondienst’, ‘NL-5701a/b Afbouw’, ‘NL-5801a/b Bitumineuze en Kunststof Dakbedekkingsbedrijven’ and ‘NL-6001 Natuursteen Vakwerkbedrijven in de Bedrijfstak’. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. The tax settings are up to date for all employment conditions groups. Processing the first payroll period with the current settings has limited impact on the tax declaration, which will be corrected automatically in the next payroll tax declaration after the retroactive correction. We are working on updating the employment conditions groups as soon as possible. This page will be updated when new information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that the labour tax credit (arbeidskorting) is not calculated in a 2025 income tax return M/W form, while the labour tax credit should be applied. This only applies to the M/W form and the labour tax credit is correctly applied in the M form. We have identified the issue and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been resolved. The configuration has been optimized, and new instances of this issue will no longer occur. Please note that you may still experience this issue with existing cases. If you have an open support case regarding this matter, we will keep you updated via the existing ticket. If you do not have an open support case and are currently still experiencing this issue, please contact the support department.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

A fix has been deployed to mitigate issues regarding memory exceeded errors but has not delivered the required results. We are still investigating and working on mitigating the issue. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

You may experience errors in Multivers Online stating the memory use has been exceeded (Geheugengebruik overschreden). We are investigating this issue. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

You may experience that foreign income is included twice in the calculation for the labour tax credit in a 2025 income tax return C form. In the specification for the labour tax credit on the overview page you will see that the foreign income is included twice in the calculation of employment income. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

You may experience an issue in which no data is synchronized between Exact Online Bouw and connected applications. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been solved. Requesting password resets is now possible again. Our apologies for the inconvenience.

It is not possible to request a password for your portal user (u4bsw.nl-user) in Boekhoud Gemak. We are investigating this issue and will inform you as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. You will be able to download your documents again via the search transactions page. Our apologies for the inconvenience.

You may receive an error message stating 'A problem has occurred For more information please contact Customer Support' when trying to download documents via the search transaction screen. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The maintenance is now finished and the page is available again. Our apologies for the inconvenience.

When searching for documents, the following error message may appear: "Our content delivery network has detected malicious traffic that comes from your network and denies you access to Exact Online." This message is related to unplanned maintenance and, in this case, is not related to your network.

Due to unplanned maintenance, the advanced search functionality for documents is currently unavailable. We will update this page as soon as more information is available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may encounter a white screen or see a frozen loading screen when attempting to login to Exact Online Belgium or when you try to switch users. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may receive a blank page when trying to reach Winbooks Connect. We are investigating this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.