Exact System Incident History

1. investigatingNov 4 · 14:47 UTC

   You may receive the following error message: "404: "De pagina is niet gevonden - Excuses, de opgevraagde pagina is niet gevonden." when trying to create an e-mail template or open an existing e-mail template. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. investigatingNov 4 · 14:32 UTC

   You may get an error message stating 'Error decoding JSON response: Syntax error' when loading data from Exact Officient in the partner portal. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. monitoringNov 4 · 15:18 UTC

   A fix has been implemented and we are monitoring the results.

Reported by Exact System on their status page.

1. resolvedNov 4 · 14:04 UTC

   This issue has been resolved and annual reports can be created and opened again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 4 · 14:04 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 4 · 12:16 UTC

   This issue has been resolved. The unplanned maintenance has been completed and the performance issues have been fixed. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 4 · 09:12 UTC

   The issue has been resolved. The PDF is shown as intended again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. investigatingNov 3 · 10:48 UTC

   It is possible that bank transactions via ING BoekhoudKoppeling (non-PSD2) have not been imported into Exact Reeleezee. You can resolve the issue by renewing the consent of your bank link. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 3 · 10:00 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 2 · 09:27 UTC

   This incident is resolved.

Reported by Exact System on their status page.

1. monitoringNov 4 · 10:46 UTC

   A fix has been implemented and we are monitoring the results.

Reported by Exact System on their status page.

1. IdentifiedOct 28 · 14:44 UTC

   You may experience that you do not have access to your developers license or that you can not register apps in the Exact Online App Store. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 28 · 15:09 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 28 · 15:09 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 3 · 15:35 UTC

   This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. IdentifiedOct 27 · 11:18 UTC

   You may receive the error message “De KvK heeft deze aangifte afgekeurd. We hebben onderstaande melding ontvangen: Onbekende fout” when submitting an annual report to the Chamber of Commerce. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 27 · 07:37 UTC

   This incident has been resolved.

Reported by Exact System on their status page.

1. ResolvedOct 27 · 07:37 UTC

   This incident has been resolved.

Reported by Exact System on their status page.

1. resolvedOct 26 · 11:21 UTC

   A fix has been implemented and it is possible to create exports again in Exact Gripp. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 26 · 11:21 UTC

   A fix has been implemented and it is possible to create exports again in Exact Gripp. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 26 · 09:24 UTC

   We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to resolve this, or try logging in using a different browser. Our apologies for the inconvenience. ------ We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar sinds 22 oktober 14:00 CEST. Mocht je nog steeds worden doorgestuurd naar de statuspagina, leeg dan uw browsercache om dit op te lossen of log in via een andere browser. Onze excuses voor het ongemak.

Reported by Exact System on their status page.

1. ResolvedOct 26 · 09:24 UTC

   We have successfully implemented and tested the necessary patches. Exact Gripp is available again since October 22nd 14:00 CEST. If you are still being redirected to the status page, please clear your browser cache to resolve this, or try logging in using a different browser. Our apologies for the inconvenience.------We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar sinds 22 oktober 14:00 CEST. Mocht je nog steeds worden doorgestuurd naar de statuspagina, leeg dan uw browsercache om dit op te lossen of log in via een andere browser. Onze excuses voor het ongemak.

Reported by Exact System on their status page.

1. resolvedOct 22 · 17:07 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 17:07 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 22 · 13:39 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 13:39 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 26 · 14:50 UTC

   This issue has been resolved and the annual reports and tax returns have been rejected. The declarations need to be manually re-submitted. Annual reports and tax returns that are forcibly approved as of today, will be submitted immediately again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 26 · 14:50 UTC

   This issue has been resolved and the annual reports and tax returns have been rejected. The declarations need to be manually re-submitted. Annual reports and tax returns that are forcibly approved as of today, will be submitted immediately again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. monitoringOct 22 · 07:21 UTC

   Due to the precautionary shut down, the nightly synchronisation between payroll providers and Exact Officient has not been executed. You can manually run the synchronisation through the [settings > payroll provider] menu or wait for the next nightly synchronisation. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. identifiedOct 21 · 20:46 UTC

   Due to the PHP2Shell vulnerability, we have temporarily shut down our systems as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze systemen tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.

Reported by Exact System on their status page.

1. resolvedOct 22 · 11:38 UTC

   This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 11:38 UTC

   This issue has been resolved and all e-mails have been delivered meanwhile. E-mail delivery is no longer experiencing delays. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. investigatingOct 21 · 12:14 UTC

   Due to the PHP2Shell vulnerability, we have temporarily shut down our support website as a precautionary measure. We are doing everything possible to restore the website as quickly as possible. We apologize for any inconvenience. ------ Vanwege de PHP2Shell-kwetsbaarheid hebben wij als voorzorgsmaatregel onze support website tijdelijk uitgezet. We doen er alles aan om de website zo snel mogelijk weer online te brengen. Excuses voor het ongemak.

Reported by Exact System on their status page.

1. resolvedOct 22 · 11:51 UTC

   We have succesfully implemented and tested the necessary patches. Exact Gripp is available again. If there are still login issues, please clear your browser cache to resolve the issue. Our apologies for the inconvenience. ------ We hebben de benodigde patches succesvol geïmplementeerd en getest. Exact Gripp is weer beschikbaar. Mocht u nog steeds inlogproblemen ervaren, leeg dan uw browsercache om dit op te lossen. Onze excuses voor het ongemak.

Reported by Exact System on their status page.

1. resolvedOct 22 · 06:28 UTC

   We have succesfully implemented and tested the necessary patches. Exact Officiënt is now back online and operating normally. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 06:28 UTC

   We have succesfully implemented and tested the necessary patches. Exact Officiënt is now back online and operating normally. In case you still experience issues when logging in, please clear your browser cache. We apologize for any inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 22 · 19:16 UTC

   This incident has been resolved.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 19:16 UTC

   This incident has been resolved.

Reported by Exact System on their status page.

1. resolvedOct 22 · 07:03 UTC

   We have successfully implemented and tested the necessary patches. Exact Winbooks Connect is now back online. You might experience slightly degraded performance.. We apologize for any inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 07:03 UTC

   We have successfully implemented and tested the necessary patches. Exact Winbooks Connect is now back online. You might experience slightly degraded performance.. We apologize for any inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 19:08 UTC

   We have succesfully implemented and tested the necessary patches. Exact Online Bouw is now back online and operating normally. We apologize for any inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 19:08 UTC

   We have succesfully implemented and tested the necessary patches. Exact Online Bouw is now back online and operating normally. We apologize for any inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 26 · 08:17 UTC

   This incident has been resolved.

Reported by Exact System on their status page.

1. ResolvedOct 26 · 08:17 UTC

   This incident has been resolved.

Reported by Exact System on their status page.

1. resolvedOct 21 · 07:46 UTC

   The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 07:46 UTC

   The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 20 · 09:13 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 20 · 09:13 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 13:39 UTC

   This issue has been resolved. Entries from Mollie are now correctly classified as 'Debit' or 'Credit'. Historical imports need to be corrected manually. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 13:39 UTC

   This issue has been resolved. Entries from Mollie are now correctly classified as 'Debit' or 'Credit'. Historical imports need to be corrected manually. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 22 · 07:32 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 07:32 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. identifiedNov 3 · 10:14 UTC

   We are in close contact with ING and are actively working towards a resolution. Renewing the consent of your bank link is the quickest way to resolve the issue. After renewing the bank link consent missing statements will be imported during the next planned retrieval moment. Please note that manual retrieval via the Financial Dashboard does not solve the issue immediately. Once more information becomes available we will update this page.

Reported by Exact System on their status page.

1. UpdateOct 27 · 10:41 UTC

   We have identified that Exact Reeleezee customers can also be affected by this issue. The issue can be resolved by renewing the consent for the bank link.

Reported by Exact System on their status page.

1. resolvedOct 20 · 07:25 UTC

   The issue has been resolved. Backup functionality is available again in Exact Gripp. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. CompletedOct 20 · 06:36 UTC

   The scheduled maintenance has been completed.

Reported by Exact System on their status page.

1. resolvedOct 21 · 13:35 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 13:35 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 19 · 06:25 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 14:47 UTC

   As of the 21st of October 2026 the collection files are sent via the Rabobank-link again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 14:47 UTC

   As of the 21st of October 2026 the collection files are sent via the Rabobank-link again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 13:38 UTC

   This issue has been resolved. Mollie links are retrieving transactions again. Mollie transactions come in at one payment per import. We have temporarily scheduled extra import moments to catch up on missing payment imports faster. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 13:38 UTC

   This issue has been resolved. Mollie links are retrieving transactions again. Mollie transactions come in at one payment per import. We have temporarily scheduled extra import moments to catch up on missing payment imports faster. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. CompletedOct 27 · 05:00 UTC

   The scheduled maintenance has been completed.

Reported by Exact System on their status page.

1. resolvedOct 20 · 08:27 UTC

   This issue has been resolved. You can resubmit the annual report. If you still receive the error message, we recommend checking the annual report for completeness until the checkmark in the top-left corner turns green. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 26 · 12:17 UTC

   This issue is resolved for bankstatements as of the 23th of October. For bankstatements prior to this date a manual correction can be needed for transactions processed by the bank around midnight. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 26 · 12:17 UTC

   This issue is resolved for bankstatements as of the 23th of October. For bankstatements prior to this date a manual correction can be needed for transactions processed by the bank around midnight. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 22 · 07:16 UTC

   The issue has been resolved. The bank links monitor is opening as intended again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 07:16 UTC

   The issue has been resolved. The bank links monitor is opening as intended again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 14 · 07:14 UTC

   The Officient API functionalities have been restored. There is no need for any further actions on your side. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 14 · 07:14 UTC

   The Officient API functionalities have been restored. There is no need for any further actions on your side. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 13 · 12:34 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 14 · 09:13 UTC

   This issue has been resolved. If you still receive the error message, we recommend checking the fields related to the signature, such as “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 14 · 09:13 UTC

   This issue has been resolved. If you still receive the error message, we recommend checking the fields related to the signature, such as “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 14:04 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 14:04 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 10 · 17:29 UTC

   The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 19:18 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 19:18 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 8 · 17:59 UTC

   The issue has been resolved. During this incident, documents were not sent and will need to be resent. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 12 · 07:10 UTC

   The issue has been resolved and the queue has been processed. The returns have been successfully sent. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 8 · 12:37 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 21 · 13:49 UTC

   The issue has been resolved. Statements via the Rabo BoekhoudKoppeling are imported earlier in the day again. Please note that the exact import time may still vary from day to day. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 21 · 13:49 UTC

   The issue has been resolved. Statements via the Rabo BoekhoudKoppeling are imported earlier in the day again. Please note that the exact import time may still vary from day to day. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. identifiedOct 15 · 08:41 UTC

   The issue has been identified and a fix is being implemented.

Reported by Exact System on their status page.

1. resolvedOct 12 · 10:49 UTC

   The issue has been resolved. All column widths have been reset to default. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 7 · 09:16 UTC

   The issue has been resolved. You are now able to complete the CDD company screening again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 7 · 09:22 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 7 · 15:26 UTC

   This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you can resubmit the declaration. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 7 · 10:52 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 8 · 11:53 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 6 · 11:55 UTC

   This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 6 · 14:45 UTC

   The issues have been resolved. You are now able to send your VAT and ICP statements from Exact Multivers and Boekhoud Gemak again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 6 · 07:34 UTC

   This issue has been resolved and declarations and annual reports using the collaboration module can be sent again. Declarations and annual reports that were stuck with the status 'Voorbereiden voor verzending' have been sent as well. Our apologies for the inconvenience

Reported by Exact System on their status page.

1. resolvedOct 6 · 11:17 UTC

   This issue has been resolved and the performance of Exact Online Bouw is back to normal again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 7 · 07:11 UTC

   The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 8 · 08:21 UTC

   The issue has been resolved, and batch payments to Rabobank are working as expected. If your batch payments are still being rejected after renewing your consent, please contact Support so we can investigate your specific situation. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedOct 22 · 07:16 UTC

   The issue has been resolved. If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. ResolvedOct 22 · 07:16 UTC

   The issue has been resolved. If you still get the "Access has been granted to a different bank account" error when creating a new Rabobank bank link or when renewing the consent, please contact the support department. This will allow us to investigate your specific situation and resolve the issue for you. Our apologies for the inconvenience.

Reported by Exact System on their status page.

1. resolvedNov 2 · 12:13 UTC

   This issue is resolved in the new service pack of Synergy, release 506SP15 and release 507SP6.

Reported by Exact System on their status page.

1. UpdateOct 23 · 06:18 UTC

   We are continuing to work on this issue and expect to have a fix for this included in the next service pack. The next service pack is planned for release on the 2nd of November 2026.

Reported by Exact System on their status page.