Exact System Incident History

The issue has been resolved

A fix has been implemented and we are monitoring the results.

Note: although you face the error message, we have identified that the data should be imported successfully. Please check the imported data in you company before retrying. In the meantime, we are still working on a solution and we will update this page as soon as more information becomes available.

The issue has been identified and a fix is being implemented.

You may receive the message "Access Denied" when importing an XML-file via the import/export module. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue. In the meantime, you can open the affected entry proposals by regenerating the Entry proposals again. In the Purchase overview, you can regenerate the entry proposals by selecting the invoices and clicking on 'Regenerate entry proposals'. In the Scanning service overview, you can regenerate the proposals by selecting the invoices and clicking on 'Regenerate'. We will update this page as soon as more information becomes available.

The issue has been identified and a fix is being implemented.

You may face an Oops error when opening entry proposals for purchase or sales invoices in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are still working on a solution.

You may experience that your batch payment to the Rabobank will be rejected when generated with multiple payment dates. We have identified the issue and will update this page as soon as more information becomes available. We advice you to generate a batch payment per date to ensure your batch payment will be accepted. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

The manual upload of documents is working again and you will no longer receive the error message. We are currently monitoring the situation.

You will face the error message "Scan Failed - The file could not be scanned for harmful data. Please make sure the file is save before uploading or upload a different file." blocking you to manually upload documents in Exact Officient. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix.

The issue has been identified, we are currently working on a solution.

You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience performance issues in Exact Gripp. We have identified this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.

We are continuing to work on a fix.

In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

This issue has been resolved. The gift tax return 2026 can be submitted to the Tax Authorities without an error message. This also applies to the scenarios where the contact person is a legal entity, and you have checked this box. Our apologies for the inconvenience.

The error message when submitting the gift tax return 2026 is caused by the input fields for contact details in the return. If the checkbox for “The contact person is a legal entity” is unchecked, we advise checking the other fields under contact details and resubmitting the return. We are working on being able to submit the returns where the contact person is a legal entity and you have checked this box. We will update this page as soon as more information becomes available.

You may experience that gift tax returns for the year 2026 are rejected with the error message: "...BD-X-1405: <?xml version="1.0" encoding="UTF-8"?><ConstateringFLB><GeneratedOn> - </GeneratedOn><RuleName> - </RuleName><Description> [error] BR-BD-16.4.110:...". A workaround is to resubmit the return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated.

We are continuing to work on a fix.

The issue has been identified and a fix is being implemented.

You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to work on a fix.

The issue has been identified and a fix is being implemented.

When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified, we are currently working on a solution.

You may experience that the button “calculate” does not always respond when calculating via automatic distribution. As a work around you can manually apply the distribution. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Please note that tasks created between 9:00 a.m. CEST and 2:30 p.m. CEST on July 30 will not be processed automatically and must be restarted. Our apologies for the inconvenience.

You may receive an HTTP 500 error with the message "There is not enough space on the disk." when using the documents/DocumentAttachments endpoint. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved and you will not receive incorrect crash reports anymore. Our apologies for the inconvenience.

You may receive incorrect crash reports through various menu paths in Exact Online Bouw. When closing the crash report you will be able to proceed working in Exact Online Bouw. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that the annual figures are not imported correctly into the Income Tax Return W form. The figures remain empty or figures from previous years become visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.

You may face an error message stating that the digital sending has failed when sending a VAT of ICP return via Exact Multivers. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.

You might experience a delay in the processing of invoices sent to the scanning service. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround as a permanent solution. Our apologies for the inconvenience.

We are continuing to investigate this issue.

You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. As a workaround you can do either of the following: - Copying and opening the URL in another browser - Choosing Print instead of Download, and choose to save the attachment Our apologies for the inconvenience.

The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again. Our apologies for the inconvenience.

The tax authorities are experiencing an issue in their systems causing the error in retrieving VIA data. The issue has been identified, and they are working on a fix. We will inform you as soon as more information becomes available.

You may receive an XBRL error message stating “VOS230: The VIA is not available. null;null 4110: Functional error while retrieving VIA data.” when trying to retrieve VIA data through Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.