Statusfield LogoStatusfield
Exact System logo and current status indicator

Exact System Incident History

Degraded

exact.com ↗30 components

checked Sep 20, 2026 8:35 PM UTC · Exact System's official status page

Exact System is slower than normal.

Exact System is experiencing degraded performance with some services running slower than normal.

5 of 30 components affected

Bank links / PSD2degradedExact Globe+degradedExact MultiversdegradedExact ReeleezeedegradedExact Synergydegraded
Email only. No password. No card.
Exact System status

Be the first to know

Statusfield watches Exact System alongside the rest of your stack and tells you when its status changes. Email, Slack, Microsoft Teams, PagerDuty, and webhooks.

Email only. No password. Free.

Exact System incident history

52 reports published by Exact System in the last 30 days · 8 still open

September 18, 2026

Exact Online Accounting for Accountants Professional - Pop-up in security centre to verify external applications (NL)

Last update

  1. resolvedSep 18 · 10:13 UTC

    This issue has been resolved and you will no longer receive the pop-up. You may still see the apps listed in the app permissions overview, with ‘Needs attention’ displayed in the status column. You do not need to take any action at this stage. Your connected apps will continue to work as normal. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 17, 2026

Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE)

Last update

  1. resolvedSep 18 · 06:58 UTC

    This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via [User Name > My Exact Online > User Settings > Number Format]. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 16, 2026

All products - Support portal unavailable (Global)

Last update

  1. resolvedSep 17 · 05:51 UTC

    The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 15, 2026

Exact Online - Rejected batch payment to Rabobank (NL)

Ongoing · last update

  1. identifiedSep 16 · 05:56 UTC

    The issue has been identified and a fix is being implemented.

Reported by Exact System on their status page.

Exact Venice - Webconnect services unavailable (BE)

Last update

  1. resolvedSep 16 · 08:15 UTC

    The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online Bouw - Sales invoices not updated to status 'Vervallen' (NL/BE)

Last update

  1. resolvedSep 16 · 11:48 UTC

    This issue has been resolved. All sales invoice statuses have been updated and pending automatic reminders have been sent. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Invalid error when creating or renewing Rabobank PSD2 bank link (NL)

Ongoing · last update

  1. identifiedSep 17 · 05:53 UTC

    The issue has been identified and a fix is being implemented.

Reported by Exact System on their status page.

September 14, 2026

Exact Online Premium – System unavailable (NL)

Last update

  1. resolvedSep 14 · 14:01 UTC

    The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Last update

  1. resolvedSep 15 · 09:18 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online Projects - Error during bank statement import (NL)

Last update

  1. resolvedSep 17 · 05:39 UTC

    The issue has been resolved, and you are now able to import bank statements without this error. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL)

Last update

  1. resolvedSep 17 · 08:57 UTC

    This issue has been resolved and you can submit reports to the Chamber of Commerce again without any discrepancies. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL)

Last update

  1. resolvedSep 15 · 09:06 UTC

    The incident has been resolved. The attachments of purchase invoices are visible again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

All products - Support portal unavailable (Global)

Last update

  1. resolvedSep 14 · 12:21 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Support portal unavailable (Global)

Ongoing · last update

  1. investigatingSep 14 · 07:05 UTC

    The support portal is currently unavailable, opening the page leads to an unexpected error. We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 11, 2026

Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.

Last update

  1. resolvedSep 16 · 13:49 UTC

    The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Boekhoud Gemak - Error loading large general ledger accounts (NL)

Last update

  1. resolvedSep 15 · 09:07 UTC

    The incident has been resolved. All information on the "Info and reports" screen (Info en rapportage) is visible again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 10, 2026

Exact Multivers Online / Exact Boekhoud Gemak - No export possible through ODBC (NL)

Last update

  1. resolvedSep 11 · 09:10 UTC

    The issues have been resolved. You are able to use ODBC to export data again. If issues still occur, please do not hesitate to contact Support. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Reeleezee – Rabobank Payment and Direct Debit Orders Not Submitted (NL)

Ongoing · last update

  1. identifiedSep 17 · 08:35 UTC

    The issue has been identified and a fix is being implemented.

Reported by Exact System on their status page.

Exact Online Premium – System unavailable (NL)

Last update

  1. resolvedSep 10 · 11:19 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered for ABN AMRO and ING Bank (NL)

Last update

  1. resolvedSep 11 · 09:48 UTC

    The issues have been resolved. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 9, 2026

Exact Online - Planboard and Outlook synchronisation issues (NL/BE)

Ongoing · last update

  1. investigatingSep 17 · 08:39 UTC

    The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available.

Reported by Exact System on their status page.

Exact Bouw - No purchase invoices imported from Basecone (NL/BE)

Last update

  1. resolvedSep 10 · 08:01 UTC

    This issue has been resolved and all invoices have been imported in the meantime. New invoices are imported without delay in Exact Online Bouw. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online Fiscaal - 504 Gateway Time-out when logging in (NL)

Last update

  1. resolvedSep 9 · 08:17 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 8, 2026

Exact Multivers Online - Issues when resetting your user account (NL)

Ongoing · last update

  1. monitoringSep 18 · 10:41 UTC

    We have implemented a fix and we are verifying the results.

Reported by Exact System on their status page.

Exact Online – Duplicate transactions via Exact PSD2 bank link for ABN AMRO (NL)

Last update

  1. resolvedSep 10 · 13:01 UTC

    It is possible that statements for Payment Batches which have been processed via an Exact PSD2 link for ABN AMRO have been imported twice. This could have happend only once per bank account between September 4th and September 10th. The root cause has been identified and measures have been taken to prevent this issue from happening again in the future. In order to resolve the issue, you can delete the duplicate statement (that has not yet been matched). For more information on how to delete duplicate statements, you can consult our Support Agent via the question mark icon in the top-right corner of your screen. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online (Premium) - Import may result in OOPS error (NL/BE/ES)

Last update

  1. resolvedSep 8 · 13:53 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and connected applications (NL/BE)

Last update

  1. resolvedSep 8 · 09:55 UTC

    This issue has been resolved and all related data has been synchronized. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Reeleezee – Direct debit and payment batches cannot be sent via Rabo BoekhoudKoppeling (NL)

Last update

  1. resolvedSep 9 · 13:46 UTC

    The issue has been resolved. It is possible again to send payment- and direct debit files from Reeleezee via the automatic bank link with Rabobank. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Performance issues in Exact Online (NL)

Last update

  1. resolvedSep 8 · 08:18 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 7, 2026

Exact Online Fiscaal - Declarations are rejected with a general rejection reason (NL)

Last update

  1. resolvedSep 8 · 05:49 UTC

    This incident has been resolved. Logius has restored the Digipoort service, and declarations are being processed normally again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 4, 2026

Exact Synergy - Word pop-up blocked in 64-bit (Global)

Ongoing · last update

  1. identifiedSep 15 · 09:16 UTC

    The issue has been identified and a fix is being implemented.

Reported by Exact System on their status page.

Exact Multivers / Exact Boekhoud Gemak - Rabobank mutations not received (NL)

Last update

  1. resolvedSep 8 · 07:19 UTC

    A fix has been implemented. All related bank mutations have been imported. If issues still occur please do not hesitate to contact Support. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Emails delayed or not delivered (Global)

Last update

  1. resolvedSep 7 · 07:02 UTC

    The issue has been resolved. All queued messages have been delivered and new messages will be delivered without unexpected delay. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Gripp - Emails delayed or not getting delivered to Microsoft mail-domains (NL/BE)

Last update

  1. resolvedSep 7 · 05:33 UTC

    The issue at Microsoft is resolved. All queued messages have been delivered in the meantime and new messages will be delivered without delay. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 2, 2026

Exact Reeleezee – Rabobank Bank Transaction Import Delay

Last update

  1. resolvedSep 3 · 13:44 UTC

    This issue has been resolved. The transactions from the affected period have now been successfully imported for most customers. For a small number of customers, the remaining transactions are expected to be imported later today. If you notice that some historical transactions are still missing tomorrow, you can retrieve them manually. First, please try selecting "Retrieve Transactions" via "Manage Bank Connection" from your bank account settings in Reeleezee. If the missing transactions are still not displayed, you can download a CAMT.053 file containing the missing transactions from your online banking environment and import it into Reeleezee via the bank overview. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Temporarily unavailable (Global)

Last update

  1. resolvedSep 2 · 12:06 UTC

    The issue has been resolved. All Exact Online environments are available and work as intended again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

September 1, 2026

Exact Online - EOL app 7.3 - Warning 'Invalid: Execution date' (NL)

Last update

  1. resolvedSep 11 · 13:13 UTC

    The issue has been resolved. It is possible again to process payments via Exact Online app 7.3.1 without facing unexpected warnings. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Unable to export to Excel through overviews (Global)

Last update

  1. resolvedSep 11 · 06:14 UTC

    The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Online - Purchase invoices do not come through to digital postbox (NL/BE)

Last update

  1. resolvedSep 1 · 11:18 UTC

    This issue has been resolved and the purchase invoices that were sent have now been received in the digital postbox.

Reported by Exact System on their status page.

August 29, 2026

Exact Multivers - Unable to login to Multivers (NL)

Last update

  1. resolvedAug 30 · 17:58 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 28, 2026

Exact Online Fiscaal - Foreign income not taken into account in order to allocate IACK to correct partner in IB (C) 2025 (NL)

Last update

  1. resolvedSep 4 · 09:00 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 26, 2026

Exact Online - New SSO users can't be created (Global)

Last update

  1. resolvedSep 9 · 09:33 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 25, 2026

Exact Online Fiscaal - Incorrect percentage 'Premie AOW' when enabling 'In het buitenland verzekerd voor de sociale zekerheid' (NL)

Last update

  1. resolvedSep 4 · 08:23 UTC

    This issue has been resolved and the percentage for 'Premie AOW' is correct again in this scenario. We urge you to verify whether the tax return has been correctly filled in according to the requirements of the Tax Authorities. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Multivers - Password result mails are not received (NL)

Last update

  1. resolvedAug 25 · 11:52 UTC

    The issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact HR & Salaris Gemak / Exact Venice / Exact Multivers / Exact Cloud Services - SMS-authentication disabled as two factor authentication method (Global)

Last update

  1. resolvedSep 18 · 17:32 UTC

    In exceptional circumstances, you may not be able to reset your 2fa yourself. In that case, please contact our Support Department. To help you securely reset your 2fa, we ask that you share a copy of your ID and a recent extract from the Chamber of Commerce (KvK) with us. Please note that for your copy ID you use the KopieID app from Rijksoverheid and shelter your document number and BSN number, add a watermark that states: it is a copy, the date and for whom the copy is meant. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 24, 2026

Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)

Last update

  1. resolvedAug 25 · 06:25 UTC

    The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 21, 2026

Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated

Last update

  1. resolvedAug 24 · 09:46 UTC

    The API update (V1) has been rolled back, meaning the previous situation is now restored. The issues should not present themselves anymore. Our apologies for the inconvenience.

Reported by Exact System on their status page.

Exact Globe+ - Excel Add-In returns error when started on Office build 2608 (Global)

Ongoing · last update

  1. identifiedSep 7 · 09:23 UTC

    We have identified that the current issue is resolved in Microsoft Excel Version 2609, which is currently available only in the Beta Channel. In the meantime, customers in the Current Channel using Unicode languages may still experience display issues in certain Excel Add-in screens. We will update this page as soon as more information becomes available.

Reported by Exact System on their status page.

August 20, 2026

Exact Online - Unable to select option Receive in e-invoice subscription (FR)

Last update

  1. resolvedAug 24 · 08:01 UTC

    This issue has been resolved. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 18, 2026

Exact Online - Deduplication not finding double accounts (NL/BE)

Last update

  1. resolvedSep 7 · 08:42 UTC

    The issue has been resolved. When using the deduplication button the expected double accounts are shown again. Our apologies for the inconvenience.

Reported by Exact System on their status page.

August 12, 2026

Exact Globe+ - license migration wizard returns message "License update failed" (Global)

Last update

  1. resolvedAug 24 · 07:55 UTC

    This incident has been resolved.

Reported by Exact System on their status page.

July 14, 2026

Exact Horeko - Email notifications not working after request (NL/BE)

Last update

  1. resolvedAug 26 · 14:56 UTC

    The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.

Reported by Exact System on their status page.