Elevate Incident History
Elevate is currently undergoing maintenance to improve system performance, security, and reliability.
Incident History
Showing incidents from the last 15 days
Report: "Fiber Line Damage - Delta County"
Last updateServices remain fully operational at this time. Thank you for your patience.
Repairs have been completed on the damaged fiber cable, and all impacted customers are back online at this time. We are currently monitoring to confirm complete resolution of the issue. We thank you for your patience regarding this matter.
Elevate Outside Plant crews have located the damaged fiber and have begun repairs. The current estimated restoration time (EOR) is 9:00 PM. We appreciate your patience and understanding as our crews work to restore service as quickly and safely as possible.
The Elevate Network Operations Center (NOC) has identified a service outage affecting the Delta County area. Approximately 100 subscribers are currently without service. Preliminary reports suggest possible fiber damage. Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.
Report: "Core/Access Equipment Issues - Montrose County"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Elevate Network Operations Center (NOC) has identified a head-end equipment issue at Elevate's data center impacting subscribers in Northern Montrose. Our Network Operations Team is actively working to resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.
Report: "TV Channels Down - Delta County"
Last updateThis incident has been resolved.
A fix has been implemented by our TV services provider, and the reported channel of NBC Channel 9 is back online and streaming appropriately. We are currently monitoring the service to ensure stability. Thank you for your patience.
The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: NBC Channel 9 We are working with our TV services provider to gather more information and restore access to the bannered channel as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.
Report: "TV Channel Down - Delta County"
Last updateThis incident has been resolved.
The channel is now broadcasting, and we are monitoring the connection quality at this time. Thank you for your patience!
The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: ABC Channel 7 We are working with our TV services provider to gather more information and restore access to the bannered channel as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.