DroneDeploy Status

Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 06/29 (16:00 UTC on 6/26 and 21:57 UTC on 06/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again.

Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.

Between 07:00AM and 12:15PM Pacific time (14:00 and 19:15 UTC), some users may have seen errors when attempting to import or export data between DroneDeploy and Procore. The issue has been resolved, but affected users will see missing data backfill between now and Monday. We appreciate your patience.

We have identified the cause of the issue some users are seeing with the connection between Procore and DroneDeploy. A fix is being implemented now.

Some users may be experiencing issues when importing field note or photos from DroneDeploy into Procore or when importing drawings from Procore into DroneDeploy. Our engineering team is investigating.

Between 9:18PM on 6/21 and 6:07AM PDT on 6/22 some users may have experienced issues with the Autodesk integration not working as expected. The issue has been resolved and no further impact is expected.

Some users may be seeing an issue where, after sign-in in Project Settings → Integrations → Autodesk Construction Cloud, the Account and Project fields stay disabled, so users can’t complete setup or select an Autodesk account/project. Engineering is investigating.

Between 1:07PM and 1:27PM Pacific Time (20:07 and 20:27 UTC) some users may have experienced a 500 error when attempting to access dronedeploy.com. This was due to a service issue with a third party software provider. The issue has been resolved and our team will continue to monitor to ensure ongoing stability.

We are seeing recovery of dronedeploy.com. Our Engineering team will continue to monitor closely to ensure ongoing stability.

Our Engineering team has confirmed that the error is due to an issue with a 3rd party software provider. We are monitoring and will continue to update here as new information arises.

Users looking to log in to the DroneDeploy app can use https://www.dronedeploy.com/app2/login to navigate directly to the login page.

Some users may be unable to access dronedeploy.com. Engineering is investigating.