3dsecure.io Incident History

Authentications have been operating normally since 08:55 UTC with no further errors, so we are closing this incident. Mastercard has not formally confirmed resolution on their side; we will reopen this page if any issues recur. Visa was unaffected throughout. Thank you for your patience.

Timeline of the Mastercard authentication incident (all times UTC): - 07:00 — Mastercard authentications began failing. - 08:10 — The initial Mastercard error cleared, but authentications continued to fail intermittently, with roughly two-thirds succeeding. - 08:55 — Approval rates returned to normal. Authentications are now operating normally. Visa was unaffected throughout. We are continuing to monitor and will confirm resolution once Mastercard closes their incident. Mastercard reference: INC000000593910

We are no longer seeing Mastercard authentication errors and traffic appears to have recovered. Mastercard has not yet confirmed the incident as resolved, so we are continuing to monitor closely. Visa authentications remain unaffected. Mastercard reference: INC000000593910

Mastercard has confirmed a network-side incident affecting authentications. Their teams are actively investigating and will provide an update as soon as possible. Visa authentications remain unaffected. We will update this page as we hear more. Mastercard reference: INC000000593910

Starting at 7:00 UTC, we started seeing issues communicating with Mastercard DS, causing all Mastercard authentications to fail. We are investigating and have reached out to Mastercard. Visa authentications are unaffected.