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Is Salesloft Down? How to Tell and What to Do
Salesloft is a sales engagement platform used by revenue teams to run outreach cadences, track email opens and replies, log calls, and sync activity back to Salesforce or HubSpot. When Salesloft goes down, automated cadence emails stop going out, call recordings fail to save, and CRM activity data stops syncing — leaving sales reps working blind and pipeline data unreliable.
Statusfield brings reported Salesloft incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.
Follow Salesloft incidents with your team
Statusfield brings reported status for Salesloft together with your other critical tools. Choose the changes that should alert your team. Eligible new accounts can start a free trial — no credit card required.
Try any paid plan for 30 days, no credit card required. Free trial for first-time customers.
Common Signs of a Salesloft Outage
| Symptom | What's likely happening |
|---|---|
| Salesloft app fails to load or shows a blank screen | Core application API is down |
| Cadence emails scheduled for today haven't sent | Email sending engine is degraded |
| Email open/click tracking events not appearing | Tracking pixel or engagement service is down |
| Call recordings not saving or visible after a call | Call recording or storage service is failing |
| Salesforce or HubSpot sync not running | CRM integration sync service is degraded |
| Activity logging to CRM delayed or missing | Outbound data push is failing |
| Dialer won't connect or drops calls immediately | Telephony service is down |
How to Confirm It's Salesloft, Not You
Before your sales ops team starts debugging integrations, rule out local issues:
1. Check browser console for failed Salesloft requests
Open Chrome DevTools (F12 → Network tab) and reload Salesloft. Look for requests to salesloft.com API endpoints returning 500, 502, or 503 errors. Failed API calls on Salesloft's own domain confirm the problem is external.
2. Test whether the CRM itself is working Log into Salesforce or HubSpot directly and confirm it's functioning normally. If your CRM is up but Salesloft isn't syncing to it, the issue is in Salesloft's integration layer — not the CRM.
3. Check cadence email send status In Salesloft, navigate to Cadences and check the activity log for today. If scheduled cadence steps show as "pending" well past their send time, the email sending engine is likely degraded.
4. Test on a second browser or incognito window A corrupted Salesloft session or a cached broken asset can mimic an outage. Open a fresh incognito window, log in, and see if the same behavior persists.
5. Ask a colleague in a different location If a rep in another city or using a different ISP reports the same failures, you've ruled out anything local to your network or machine.
Use vendor reports as investigation context
Statusfield brings reported Salesloft incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.
A reported incident can help you decide where to investigate and what to tell your team. An operational status does not prove that your account, region or complete workflow is working. Review the affected components and timestamps alongside your own logs and checks.
What to Do During a Salesloft Outage
Immediate (first 5 minutes)
- Review the affected components and incident timestamps alongside your own errors before deciding on a workaround.
- Identify which Salesloft components are affected — if only the dialer is down, email cadences may still run; if the core API is down, everything is impacted.
- Pause any time-sensitive cadence steps that are queued to prevent them from failing silently and showing incorrect "sent" status when data eventually syncs.
- Alert your sales team lead so reps can switch to manual outreach methods for urgent prospects rather than waiting on Salesloft to recover.
Communication (first 15 minutes)
- Post a brief update in your sales team Slack channel: "Salesloft is experiencing an outage. Cadence emails may be delayed and CRM sync is paused. Continue prospecting manually for urgent accounts."
- Notify sales ops so they know not to run diagnostics on CRM sync failures that are caused by the outage rather than a configuration issue.
- If you have a Salesloft Customer Success Manager, reach out directly — enterprise accounts often receive better incident updates through their CSM than through the public status page.
Recovery
- Once Salesloft restores service, verify that queued cadence emails sent correctly and didn't duplicate or skip steps.
- Check your CRM sync log for the outage window to confirm all Salesloft activity was eventually delivered to Salesforce or HubSpot.
- Review call recordings from the outage period to ensure they saved correctly — calls made during a recording service degradation may have completed without a recording.
- Run a data reconciliation check if your team was logging deals or updating pipeline stages manually during the outage, to avoid duplicate records.
Salesloft Components and What Each Outage Looks Like
| Component | Impact when degraded |
|---|---|
| Core Application API | App fails to load; all functionality is unavailable |
| Cadence Email Engine | Scheduled cadence emails don't send; steps stay queued indefinitely |
| Email Tracking | Open, click, and reply events not recorded; engagement data is missing |
| CRM Sync (Salesforce/HubSpot) | Activity data not posted to CRM; pipeline data lags or goes missing |
| Telephony / Dialer | Calls fail to connect or drop immediately; recordings don't save |
| Call Recording & Storage | Calls complete but recordings are missing from activity logs |
| Analytics & Reporting | Dashboards fail to load or show stale data; rep performance metrics unavailable |
Match the check to the failure you need to catch
Follow supported Salesloft components for vendor-reported incidents. Add a public HTTPS check for your own website or API and define acceptable response codes, response time and body checks. A successful request is evidence about that endpoint, not proof that an entire customer journey works.
Use application logs and end-to-end tests for authenticated workflows, data correctness and transactions. Statusfield brings the monitoring results and vendor context together; it does not run a complete checkout or login flow.
Bring Salesloft updates to your team
Follow reported Salesloft status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.
Eligible first-time customers can start a free trial, no credit card required.
Follow Salesloft incidents with your team
Follow Salesloft and your other vendors in one Statusfield workspace. Select supported components and route the updates your team needs. Eligible new accounts can start a free trial — no credit card required.
Try any paid plan for 30 days, no credit card required. Free trial for first-time customers.
FAQ
Is Salesloft down right now?
This article is a troubleshooting guide, not a live outage verdict. Check the Statusfield catalog and the official vendor status page for the latest reported status, affected components and observation times. Compare those reports with what your own application is experiencing.
How can I get alerts about Salesloft incidents?
Follow reported Salesloft status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.
Does an operational Salesloft status mean my application is working?
No. A vendor status page describes reported service conditions. Your account, integration, network or application can still fail. Check your own public HTTPS endpoint and use logs or workflow tests to investigate the customer experience.
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