Is Pendo Down? How to Tell and What to Do

Is Pendo Down? How to Tell and What to Do

Pendo tracks user behavior, delivers in-app onboarding guides, and collects product feedback — all injected via a snippet in your application. When Pendo goes down, it doesn't just affect your analytics; in-app tooltips, feature announcements, and NPS surveys all disappear for your users. Product and customer success teams lose visibility into what users are doing in real time. And depending on how your app uses Pendo, a degraded Pendo agent can slow down your own app's load times.

The fastest way to know: Statusfield monitors Pendo continuously and alerts you within minutes. Without monitoring, you typically discover an issue when a product manager notices the analytics dashboard stopped updating — hours after the outage began.

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Common Signs of a Pendo Outage

Symptom	What's likely happening
In-app guides and tooltips not showing	Guide delivery service is degraded
Pendo analytics dashboard shows gaps or no new data	Data ingestion pipeline is affected
NPS or feedback surveys not appearing	Survey delivery service is down
Pendo agent causing slow page load in your app	Agent delivery or initialization is degraded
Pendo UI (app.pendo.io) inaccessible	Admin portal is down
Guide previews not working in Pendo Designer	Designer or preview service is degraded
User sessions not being recorded	Session capture service is affected

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How to Confirm It's Pendo, Not You

1. Check if the Pendo agent is loading in your browser console

Open your application in a browser, go to Developer Tools > Console, and check for Pendo-related errors. If you see network failures for app.pendo.io or cdn.pendo.io script loads, Pendo's infrastructure is degraded.

2. Test from a different user account or browser session

If in-app guides aren't showing for you specifically, confirm the issue is platform-wide (not just your account's guide targeting rules) by testing from a different user account or incognito session that should still see guides.

3. Check if the Pendo dashboard is loading

Log in to app.pendo.io and check if analytics data has stopped updating or if the portal itself fails to load. A stalledAnalytics dashboard is a clear signal of a Pendo data ingestion issue.

4. Look for Pendo agent errors in your app's network requests

In browser DevTools, filter network requests for pendo. If you see failed requests or 5xx errors on Pendo endpoints, the degradation is on Pendo's servers — not your integration.

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The Problem With Pendo's Status Page

Pendo's status page focuses on its data ingestion API and can miss degradations to guide delivery or the Pendo Designer that don't affect the core API. Analytics gaps and guide delivery failures can take 30-60 minutes to surface on their status page, by which time your product team has already been flying blind.

Statusfield detects Pendo degradations the moment they start — before the status page acknowledges the incident. Track Pendo's live status at statusfield.com/services/pendo.

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What to Do During a Pendo Outage

Immediate (first 5 minutes)

1. Confirm the agent is failing to load — check browser DevTools on your production app for Pendo network errors to distinguish a real Pendo outage from a guide targeting issue.
2. Alert your product and CS teams — let them know analytics data may have a gap and in-app guides are temporarily unavailable.
3. Defer guide launches and in-app announcements — if you had a feature guide scheduled to deploy today, hold it until Pendo restores. Deploying guides during an agent outage means no user will see them.
4. Check if your app's performance is affected — if Pendo is loaded synchronously or near the top of your script order, a degraded agent can add seconds to your app's load time. Consider temporarily removing the Pendo snippet if load time is critically impacted.

Communication (first 15 minutes)

• Notify any customer success managers who were planning to send NPS survey campaigns today — hold launches until service restores.
• If you're mid-onboarding for new users, let your CS team know they may need to handle onboarding manually or via email until in-app guides are back.
• For stakeholders expecting real-time analytics, explain that a data gap will appear in the Pendo dashboard for the duration of the outage, but historical data is safe.

Recovery

• After recovery, verify that analytics data has resumed flowing by checking the Pendo dashboard for recent page views and feature events.
• Re-enable any guide launches or NPS surveys that were held during the outage.
• Check your Pendo subscription page to see if Pendo will back-fill any analytics gaps from the outage window (they sometimes process queued events after recovery).
• If you temporarily removed the Pendo snippet, re-add it and verify the agent loads cleanly without console errors.

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Pendo Components and What Each Outage Looks Like

Component	Impact when degraded
Guide delivery	In-app tooltips, walkthroughs, banners, and announcements stop showing
Data ingestion	Analytics events stop being recorded; dashboard goes stale
Survey delivery	NPS and feedback widgets don't appear
Pendo agent CDN	Agent fails to load; may slow down your app's page load
Pendo admin portal (app.pendo.io)	Can't manage guides, view analytics, or create new content
Pendo Designer	Can't preview or build new guides
Session replay	User session recordings stop capturing

A guide delivery failure during a new feature launch is highest-severity — users don't see your onboarding content. Analytics outages are high-priority for product teams tracking active experiments.

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Monitor Pendo Before Your Next Feature Launch

Statusfield monitors Pendo and 1,700+ other services continuously. When something degrades, you get alerted before your product team discovers a blank analytics dashboard hours into an outage.

Start monitoring free — view plans.

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FAQ

Is Pendo down right now?

Statusfield monitors Pendo continuously and alerts you before your product team notices a blank analytics dashboard or missing in-app guides. Check Statusfield for real-time status.

Why aren't Pendo guides showing?

If guides have gone silent across multiple users, check browser DevTools for Pendo network errors. If you see failures on Pendo's CDN or API, it's a platform outage — not a targeting rule. Monitor Statusfield to know when guide delivery restores.

How do I get alerted when Pendo goes down?

Statusfield monitors Pendo and fires alerts the moment it detects a degradation. Start monitoring free — no credit card required.