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Is Pendo Down? How to Tell and What to Do
Pendo tracks user behavior, delivers in-app onboarding guides, and collects product feedback — all injected via a snippet in your application. When Pendo goes down, it doesn't just affect your analytics; in-app tooltips, feature announcements, and NPS surveys all disappear for your users. Product and customer success teams lose visibility into what users are doing in real time. And depending on how your app uses Pendo, a degraded Pendo agent can slow down your own app's load times.
Statusfield brings reported Pendo incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.
Follow Pendo incidents with your team
Statusfield brings reported status for Pendo together with your other critical tools. Choose the changes that should alert your team. Eligible new accounts can start a free trial — no credit card required.
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Common Signs of a Pendo Outage
| Symptom | What's likely happening |
|---|---|
| In-app guides and tooltips not showing | Guide delivery service is degraded |
| Pendo analytics dashboard shows gaps or no new data | Data ingestion pipeline is affected |
| NPS or feedback surveys not appearing | Survey delivery service is down |
| Pendo agent causing slow page load in your app | Agent delivery or initialization is degraded |
| Pendo UI (app.pendo.io) inaccessible | Admin portal is down |
| Guide previews not working in Pendo Designer | Designer or preview service is degraded |
| User sessions not being recorded | Session capture service is affected |
How to Confirm It's Pendo, Not You
1. Check if the Pendo agent is loading in your browser console
Open your application in a browser, go to Developer Tools > Console, and check for Pendo-related errors. If you see network failures for app.pendo.io or cdn.pendo.io script loads, Pendo's infrastructure is degraded.
2. Test from a different user account or browser session
If in-app guides aren't showing for you specifically, confirm the issue is platform-wide (not just your account's guide targeting rules) by testing from a different user account or incognito session that should still see guides.
3. Check if the Pendo dashboard is loading
Log in to app.pendo.io and check if analytics data has stopped updating or if the portal itself fails to load. A stalledAnalytics dashboard is a clear signal of a Pendo data ingestion issue.
4. Look for Pendo agent errors in your app's network requests
In browser DevTools, filter network requests for pendo. If you see failed requests or 5xx errors on Pendo endpoints, the degradation is on Pendo's servers — not your integration.
Use vendor reports as investigation context
Statusfield brings reported Pendo incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.
A reported incident can help you decide where to investigate and what to tell your team. An operational status does not prove that your account, region or complete workflow is working. Review the affected components and timestamps alongside your own logs and checks.
What to Do During a Pendo Outage
Immediate (first 5 minutes)
- Confirm the agent is failing to load — check browser DevTools on your production app for Pendo network errors to distinguish a real Pendo outage from a guide targeting issue.
- Alert your product and CS teams — let them know analytics data may have a gap and in-app guides are temporarily unavailable.
- Defer guide launches and in-app announcements — if you had a feature guide scheduled to deploy today, hold it until Pendo restores. Deploying guides during an agent outage means no user will see them.
- Check if your app's performance is affected — if Pendo is loaded synchronously or near the top of your script order, a degraded agent can add seconds to your app's load time. Consider temporarily removing the Pendo snippet if load time is critically impacted.
Communication (first 15 minutes)
- Notify any customer success managers who were planning to send NPS survey campaigns today — hold launches until service restores.
- If you're mid-onboarding for new users, let your CS team know they may need to handle onboarding manually or via email until in-app guides are back.
- For stakeholders expecting real-time analytics, explain that a data gap will appear in the Pendo dashboard for the duration of the outage, but historical data is safe.
Recovery
- After recovery, verify that analytics data has resumed flowing by checking the Pendo dashboard for recent page views and feature events.
- Re-enable any guide launches or NPS surveys that were held during the outage.
- Check your Pendo subscription page to see if Pendo will back-fill any analytics gaps from the outage window (they sometimes process queued events after recovery).
- If you temporarily removed the Pendo snippet, re-add it and verify the agent loads cleanly without console errors.
Pendo Components and What Each Outage Looks Like
| Component | Impact when degraded |
|---|---|
| Guide delivery | In-app tooltips, walkthroughs, banners, and announcements stop showing |
| Data ingestion | Analytics events stop being recorded; dashboard goes stale |
| Survey delivery | NPS and feedback widgets don't appear |
| Pendo agent CDN | Agent fails to load; may slow down your app's page load |
| Pendo admin portal (app.pendo.io) | Can't manage guides, view analytics, or create new content |
| Pendo Designer | Can't preview or build new guides |
| Session replay | User session recordings stop capturing |
A guide delivery failure during a new feature launch is highest-severity — users don't see your onboarding content. Analytics outages are high-priority for product teams tracking active experiments.
Bring Pendo updates to your team
Follow reported Pendo status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.
Start your monitoring trial — view plans. Eligible first-time customers can start a free trial. Continued monitoring requires a paid plan.
Follow Pendo incidents with your team
Follow Pendo and your other vendors in one Statusfield workspace. Select supported components and route the updates your team needs. Eligible new accounts can start a free trial — no credit card required.
Try any paid plan for 30 days, no credit card required. Free trial for first-time customers.
FAQ
Is Pendo down right now?
This article is a troubleshooting guide, not a live outage verdict. Check the Statusfield catalog and the official vendor status page for the latest reported status, affected components and observation times. Compare those reports with what your own application is experiencing.
How can I get alerts about Pendo incidents?
Follow reported Pendo status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.
Does an operational Pendo status mean my application is working?
No. A vendor status page describes reported service conditions. Your account, integration, network or application can still fail. Check your own public HTTPS endpoint and use logs or workflow tests to investigate the customer experience.
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