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Is Loom Down? How to Tell and What to Do
Loom is the async communication layer for thousands of remote and hybrid teams — screen recordings, walkthroughs, feedback videos, and onboarding content all live there. When Loom degrades, videos stop loading, recordings fail to upload, and teammates are left waiting for content that never arrives.
Statusfield brings reported Loom incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.
Follow Loom incidents with your team
Statusfield brings reported status for Loom together with your other critical tools. Choose the changes that should alert your team. Eligible new accounts can start a free trial — no credit card required.
Try any paid plan for 30 days, no credit card required. Free trial for first-time customers.
Common Signs of a Loom Outage
| Symptom | What's likely happening |
|---|---|
| Videos stuck on loading spinner | Loom's video delivery CDN is degraded |
| "Failed to upload" after recording | Upload pipeline or storage layer is down |
| Chrome extension won't open or crashes | Extension API or auth layer is unavailable |
| Loom desktop app shows blank screen | App can't reach Loom's backend |
| Shared Loom links return an error page | Video hosting or routing is degraded |
| Transcripts and captions not generating | Loom's transcription service is down |
| Workspace dashboard won't load | Loom's web app backend is unavailable |
| Comments or reactions not saving | Loom's interaction API is degraded |
How to Confirm It's Loom, Not Your Setup
Before restarting the extension or reinstalling the app:
1. Try opening a Loom video from another device
If a shared Loom link fails to load on both your laptop and your phone (on mobile data, not the same network), the issue is Loom's infrastructure — not your browser or network.
2. Check if the Loom web app loads
Navigate to loom.com and sign in. If the dashboard is blank or slow to respond, the problem is on Loom's side.
3. Test with a fresh recording attempt
Try recording a short clip via the Chrome extension. If it fails to initialize or the upload hangs indefinitely after recording, Loom's upload pipeline is likely degraded.
4. Check community reports
Search Twitter/X or the Loom community for "Loom down" — if multiple users are reporting the same issue simultaneously, it's an infrastructure event, not a local problem.
Use vendor reports as investigation context
Statusfield brings reported Loom incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.
A reported incident can help you decide where to investigate and what to tell your team. An operational status does not prove that your account, region or complete workflow is working. Review the affected components and timestamps alongside your own logs and checks.
What to Do During a Loom Outage
Immediate (first 5 minutes)
- Determine if video playback or recording is affected — a CDN degradation (videos won't play) is a different failure mode than an upload failure (recordings won't save). Identify which leg is broken.
- Check if the issue is global or regional — Loom serves video via a CDN with regional nodes. A failure may only affect users in specific geographies. Ask a teammate in another country to try loading the same link.
- Stop retrying large uploads — if the upload pipeline is degraded, retrying will waste time and may create duplicate jobs. Save your recording locally and retry once Loom recovers.
- Find your async fallback — a quick Slack screen share, a Google Meet link, or even a voice memo can unblock most situations that Loom is usually used for.
Communication (first 15 minutes)
- Let your team know Loom is degraded — prevent others from spending time debugging their own setups.
- If you have pending onboarding or sales videos that recipients are waiting on, proactively message them that delivery is delayed due to a platform issue.
- For time-sensitive async reviews, consider switching to a brief synchronous call while Loom is unavailable.
Recovery
- After Loom recovers, verify any recordings made during the incident uploaded correctly — partial uploads during degradation may need to be re-recorded.
- Check that transcripts generated correctly for videos uploaded during or just before the outage.
- If you were expecting a shared Loom and never received it, follow up — the sender may not know the link is broken.
Loom Components and What Each Outage Looks Like
| Component | Impact when degraded |
|---|---|
| Video delivery CDN | Shared links won't play; videos stuck loading |
| Upload pipeline | Recordings fail to save after capturing |
| Chrome extension API | Extension won't open or crashes at launch |
| Authentication layer | Can't sign in; workspace shows as unavailable |
| Web app backend | Dashboard blank or perpetually loading |
| Transcription service | Captions and transcripts fail to generate |
| Interaction API | Comments, reactions, and CTAs don't save |
| Desktop app backend | Desktop client disconnected; can't record |
Match the check to the failure you need to catch
Follow supported Loom components for vendor-reported incidents. Add a public HTTPS check for your own website or API and define acceptable response codes, response time and body checks. A successful request is evidence about that endpoint, not proof that an entire customer journey works.
Use application logs and end-to-end tests for authenticated workflows, data correctness and transactions. Statusfield brings the monitoring results and vendor context together; it does not run a complete checkout or login flow.
Bring Loom updates to your team
Follow reported Loom status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.
Eligible first-time customers can start a free trial, no credit card required.
Follow Loom incidents with your team
Follow Loom and your other vendors in one Statusfield workspace. Select supported components and route the updates your team needs. Eligible new accounts can start a free trial — no credit card required.
Try any paid plan for 30 days, no credit card required. Free trial for first-time customers.
FAQ
Is Loom down right now?
This article is a troubleshooting guide, not a live outage verdict. Check the Statusfield catalog and the official vendor status page for the latest reported status, affected components and observation times. Compare those reports with what your own application is experiencing.
How can I get alerts about Loom incidents?
Follow reported Loom status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.
Does an operational Loom status mean my application is working?
No. A vendor status page describes reported service conditions. Your account, integration, network or application can still fail. Check your own public HTTPS endpoint and use logs or workflow tests to investigate the customer experience.
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