Is Loom Down? How to Tell and What to Do

Is Loom Down? How to Tell and What to Do

Loom is the async communication layer for thousands of remote and hybrid teams — screen recordings, walkthroughs, feedback videos, and onboarding content all live there. When Loom degrades, videos stop loading, recordings fail to upload, and teammates are left waiting for content that never arrives.

The fastest way to know: Statusfield monitors Loom continuously and alerts you within minutes. Without monitoring, you find out about Loom outages from teammates messaging you asking why your video won't play.

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Common Signs of a Loom Outage

Symptom	What's likely happening
Videos stuck on loading spinner	Loom's video delivery CDN is degraded
"Failed to upload" after recording	Upload pipeline or storage layer is down
Chrome extension won't open or crashes	Extension API or auth layer is unavailable
Loom desktop app shows blank screen	App can't reach Loom's backend
Shared Loom links return an error page	Video hosting or routing is degraded
Transcripts and captions not generating	Loom's transcription service is down
Workspace dashboard won't load	Loom's web app backend is unavailable
Comments or reactions not saving	Loom's interaction API is degraded

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How to Confirm It's Loom, Not Your Setup

Before restarting the extension or reinstalling the app:

1. Try opening a Loom video from another device

If a shared Loom link fails to load on both your laptop and your phone (on mobile data, not the same network), the issue is Loom's infrastructure — not your browser or network.

2. Check if the Loom web app loads

Navigate to loom.com and sign in. If the dashboard is blank or slow to respond, the problem is on Loom's side.

3. Test with a fresh recording attempt

Try recording a short clip via the Chrome extension. If it fails to initialize or the upload hangs indefinitely after recording, Loom's upload pipeline is likely degraded.

4. Check community reports

Search Twitter/X or the Loom community for "Loom down" — if multiple users are reporting the same issue simultaneously, it's an infrastructure event, not a local problem.

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The Problem With Vendor Status Pages

When Loom breaks, the instinct is to check their status page. The problem: status pages are typically updated 15–30 minutes after an incident begins — and often only after the engineering team has confirmed the issue internally.

Your team may already be blocked from sending or receiving async video before any status page update goes out.

Statusfield monitors Loom continuously and fires alerts the moment it detects degradation — before you're fielding Slack messages asking "did the Loom link not work for you either?"

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What to Do During a Loom Outage

Immediate (first 5 minutes)

1. Determine if video playback or recording is affected — a CDN degradation (videos won't play) is a different failure mode than an upload failure (recordings won't save). Identify which leg is broken.
2. Check if the issue is global or regional — Loom serves video via a CDN with regional nodes. A failure may only affect users in specific geographies. Ask a teammate in another country to try loading the same link.
3. Stop retrying large uploads — if the upload pipeline is degraded, retrying will waste time and may create duplicate jobs. Save your recording locally and retry once Loom recovers.
4. Find your async fallback — a quick Slack screen share, a Google Meet link, or even a voice memo can unblock most situations that Loom is usually used for.

Communication (first 15 minutes)

• Let your team know Loom is degraded — prevent others from spending time debugging their own setups.
• If you have pending onboarding or sales videos that recipients are waiting on, proactively message them that delivery is delayed due to a platform issue.
• For time-sensitive async reviews, consider switching to a brief synchronous call while Loom is unavailable.

Recovery

• After Loom recovers, verify any recordings made during the incident uploaded correctly — partial uploads during degradation may need to be re-recorded.
• Check that transcripts generated correctly for videos uploaded during or just before the outage.
• If you were expecting a shared Loom and never received it, follow up — the sender may not know the link is broken.

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Loom Components and What Each Outage Looks Like

Component	Impact when degraded
Video delivery CDN	Shared links won't play; videos stuck loading
Upload pipeline	Recordings fail to save after capturing
Chrome extension API	Extension won't open or crashes at launch
Authentication layer	Can't sign in; workspace shows as unavailable
Web app backend	Dashboard blank or perpetually loading
Transcription service	Captions and transcripts fail to generate
Interaction API	Comments, reactions, and CTAs don't save
Desktop app backend	Desktop client disconnected; can't record

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Why DIY Monitoring Misses Real Loom Failures

Checking whether loom.com returns a 200 doesn't capture actual platform health:

• CDN failures are regional — Loom's video delivery can degrade in one region while the main web app appears healthy; a single uptime check misses this entirely.
• Upload and playback are independent systems — a failure in the upload pipeline won't show up as a homepage error; Loom's marketing page may load fine while every new recording is silently failing.
• Extension and app clients connect differently — the Chrome extension and desktop app use separate API paths from the web app; a check against loom.com won't catch extension-level outages.
• Auth failures are invisible to availability checks — if Loom's authentication layer degrades, the landing page will load fine but no user can actually sign in.

Effective Loom monitoring watches the actual user-facing workflows — not just whether the homepage resolves.

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Monitor Loom Before Your Team Gets Blocked

Statusfield monitors Loom and 1,700+ other services continuously. When something degrades, you get alerted — not after your team has already lost an hour to async communication delays.

3 monitors, 10 alerts/month, no credit card required.

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FAQ

Is Loom down right now?

Statusfield monitors Loom continuously and will tell you before your team starts losing async communication workflows. If videos won't load or recordings are failing, check Statusfield for real-time status.

Why won't my Loom video play?

A video that won't play usually points to a CDN degradation on Loom's side. Test by loading the link on a different device with mobile data — if it fails there too, it's a Loom infrastructure issue, not a local one.

How long do Loom outages last?

Most incidents resolve within 30 minutes to 2 hours. Regional CDN issues can take slightly longer as edge nodes recover.

How do I get alerted when Loom goes down?

Statusfield monitors Loom continuously and fires alerts the moment it detects a degradation. Every plan starts with a free trial — no credit card required.