Is Heap Down? How to Tell and What to Do

Is Heap Down? How to Tell and What to Do

Heap automatically captures every user interaction — clicks, taps, form submissions, page views — without requiring manual event instrumentation. When Heap degrades, that autocapture pipeline breaks silently. No SDK errors show up in your application, no user-facing failures appear. The data just stops.

Statusfield brings reported Heap incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.

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Common Signs of a Heap Outage

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How to Confirm It's Heap, Not You

Before changing your Heap configuration or rolling back a deployment, rule out issues on your side:

1. Check SDK network requests in browser DevTools

Open DevTools → Network → filter for heapanalytics.com. Healthy Heap payloads return HTTP 200. Repeated 500 errors, timeouts, or connection failures with no corresponding code changes on your end indicate a platform issue.

2. Distinguish autocapture from manual instrumentation

Heap captures events automatically via its snippet, but you may also call heap.track() directly. If your manual heap.track() calls are failing but the page itself loads, the ingestion endpoint is likely degraded. If autocaptured events are missing but manual calls succeed, the issue may be in Heap's event-classification pipeline.

3. Check your Heap snippet load

A 403 or 404 when loading the Heap snippet (e.heapanalytics.com/js/heap-*.js) indicates the CDN or snippet service is down, not the ingestion pipeline. Both are Heap infrastructure, but they fail independently.

4. Verify your environment ID

A 401 or 403 response from the API with a valid snippet URL indicates an environment mismatch or key rotation, not a platform outage. Confirm the environment ID in your Heap settings matches what's in your snippet.

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Use vendor reports as investigation context

Statusfield brings reported Heap incidents into the same workspace as your other monitors. Select supported components and route relevant changes to your team. Vendor reports can lag an incident, so check your own application as well.

A reported incident can help you decide where to investigate and what to tell your team. An operational status does not prove that your account, region or complete workflow is working. Review the affected components and timestamps alongside your own logs and checks.

What to Do During a Heap Outage

Immediate (first 5 minutes)

1. Identify whether ingestion or querying is affected — is new data failing to capture, or are existing dashboards just unavailable? These require different responses.
2. Note the exact degradation start time — Heap's retroactive model means you need to annotate your analysis with the gap window after recovery.
3. Check downstream integrations — Heap syncs data to Salesforce, Segment, HubSpot, and other tools. If the sync pipeline is down, those systems stop receiving behavioral updates.
4. Assess your experiment exposure — if you're running A/B tests tracked through Heap, a data gap may affect statistical significance calculations.

Communication (first 15 minutes)

• Alert your product and data teams that behavioral data may be unreliable for this window.
• If you're in a high-stakes analysis period (product launch, growth experiment), document the exact outage window for future annotation.
• Do not make product or experiment decisions based on Heap data until ingestion is confirmed recovered.

Recovery

• After Heap recovers, check whether the ingestion pipeline backfills events that were queued during the outage. Heap's SDK buffers some events client-side, but this is session-scoped — events from closed sessions during the outage are unrecoverable.
• Annotate affected dashboards and funnels with the outage window.
• Review any cohort syncs that run on a schedule — they may need to be re-triggered if a sync window was missed.

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Heap Components and What Each Outage Looks Like

Heap is composed of multiple systems that can degrade independently:

An ingestion outage is the most dangerous: data is simply not captured and cannot be retroactively recovered. A query-layer outage is recoverable — the data is stored, dashboards are just temporarily unavailable.

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Match the check to the failure you need to catch

Follow supported Heap components for vendor-reported incidents. Add a public HTTPS check for your own website or API and define acceptable response codes, response time and body checks. A successful request is evidence about that endpoint, not proof that an entire customer journey works.

Use application logs and end-to-end tests for authenticated workflows, data correctness and transactions. Statusfield brings the monitoring results and vendor context together; it does not run a complete checkout or login flow.

Bring Heap updates to your team

Follow reported Heap status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.

Eligible first-time customers can start a free trial, no credit card required.

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FAQ

Is Heap down right now?

This article is a troubleshooting guide, not a live outage verdict. Check the Statusfield catalog and the official vendor status page for the latest reported status, affected components and observation times. Compare those reports with what your own application is experiencing.

How can I get alerts about Heap incidents?

Follow reported Heap status in Statusfield and choose which changes reach your configured alert destinations. Delivery depends on source updates, polling and successful processing. Check the catalog for supported components and the pricing page for channel availability.

Does an operational Heap status mean my application is working?

No. A vendor status page describes reported service conditions. Your account, integration, network or application can still fail. Check your own public HTTPS endpoint and use logs or workflow tests to investigate the customer experience.

Browse the service catalog and plans and alert destinations.