Is Salesforce Down? How to Check Salesforce Status Right Now

Salesforce is the CRM backbone for hundreds of thousands of businesses. When it goes down — and it does — sales reps can't log calls, support queues go dark, and automated workflows stop firing. The question is always the same: is this just me, or is Salesforce actually down?

Here's how to check right now, understand what's broken, and make sure you're never caught off guard again.

Is Salesforce Down Right Now?

Check these sources in order:

1. Statusfield — Salesforce status — real-time monitoring, updated continuously.
2. Twitter/X — search Salesforce down sorted by Latest. Users report outages faster than any official status page.
3. Downdetector — shows crowd-sourced outage spikes.

Note: Salesforce runs on regional instances (NA1, NA2, EU15, etc.). If you're on NA1 and only EU15 is down, you won't see an issue — but your colleagues in Europe will. Statusfield tracks all major Salesforce instances — check statusfield.com/services/salesforce-services.

What Actually Breaks During a Salesforce Outage

Salesforce is a platform of platforms. Different components can fail independently:

Common Salesforce Error Symptoms

Why Salesforce Goes Down

Instance maintenance. Salesforce performs scheduled maintenance on specific instances. Monitor Statusfield for maintenance window alerts — they're published in advance on the Salesforce trust site.

Deployment issues. Salesforce releases three major updates per year (Spring, Summer, Winter). Around release windows, partial degradation is common.

Infrastructure failures. Salesforce runs primarily on its own data centers, but depends on third-party networking. Regional network events can affect specific instances.

API overload. Heavy API consumers (batch integrations, ETL jobs, large Apex triggers) can contribute to shared infrastructure pressure during peak hours.

What to Do When Salesforce Is Down

Immediate steps:

1. Identify your instance — go to your Salesforce URL (e.g., yourcompany.my.salesforce.com), confirm which instance you're on, then check Statusfield.
2. Try Salesforce Classic — if Lightning Experience is broken, append ?isdtp=mn1 to switch to Classic. Often one UI works when the other doesn't.
3. Check your integrations — if only your connected apps are failing but Salesforce UI works, the issue may be in the Salesforce API tier rather than the core application.
4. Use offline workarounds — for time-sensitive data, export to a spreadsheet or use the Salesforce mobile app, which sometimes has better caching behavior during partial outages.

For engineering teams:

If your Salesforce integrations have stopped working, check whether the Salesforce API is the failure point versus your middleware. Salesforce's API is versioned (v59.0, v60.0, etc.) — if a new version deployment caused issues, older API versions sometimes still work.

Building Salesforce-Resilient Workflows

Decouple critical automations

Don't rely solely on Salesforce Flows for time-critical business processes. For anything that must run on a deadline (billing notifications, SLA breach alerts), add a fallback mechanism outside Salesforce.

Handle Salesforce API errors gracefully

from simple_salesforce import Salesforce, SalesforceError
 
def sync_opportunity(sf_client, data):
    try:
        sf_client.Opportunity.create(data)
    except SalesforceError as e:
        if "SERVICE_UNAVAILABLE" in str(e) or "REQUEST_LIMIT_EXCEEDED" in str(e):
            # Queue for retry — Salesforce is degraded
            queue_for_retry("opportunity_sync", data)
        else:
            raise

Monitor your Salesforce integration health separately

Track your integration's success rate against Salesforce independently of Salesforce's own status page. A degraded API that isn't formally "down" will still break your sync — and your own metrics will catch it faster.

How to Get Instant Salesforce Outage Alerts

Monitor Salesforce on Statusfield and get alerted the moment any Salesforce component changes status. Route alerts to email or webhooks so your team knows before the helpdesk tickets start piling up.

Start monitoring Salesforce →

Frequently Asked Questions

Is Salesforce down for everyone or just me?

Check Statusfield and look up your specific Salesforce instance (the NA1, EU15, etc. code in your org URL). Salesforce runs across dozens of regional instances — your instance can be down while others are fine.

Why does Salesforce keep showing "Something went wrong"?

This generic error can mean many things: authentication issues, a specific component failure, or your browser session expiring during an outage. Try logging out and back in, clearing your browser cache, or switching to a different browser. If the problem persists and Statusfield shows an issue for your instance, it's on Salesforce's end.

My Salesforce Lightning is down but Classic works — why?

Salesforce's Lightning Experience UI and Salesforce Classic are separate code paths. During Lightning deployments or Lightning-specific component failures, Classic sometimes remains functional. You can temporarily switch by modifying your profile's UI settings or using the URL parameter approach.

My connected apps stopped syncing to Salesforce — is this an outage?

Not necessarily. Check the Salesforce API component specifically. If the API tier is degraded, all connected tools (HubSpot, Slack integrations, ERP connectors) will fail even if the Salesforce UI is fine. Statusfield tracks the API independently.

How do I get notified when Salesforce goes down?

Set up Salesforce monitoring on Statusfield. You'll get alerts via email or webhooks the moment Salesforce reports an incident for your region — before your sales team starts calling IT.

Does Salesforce have scheduled maintenance windows?

Yes. Salesforce publishes maintenance windows by instance — track them with Statusfield so you get advance alerts. Major maintenance typically happens in off-peak hours (weekends, late night). Always check before launching large data imports or critical integrations.

How often does Salesforce go down?

Partial degradations affecting specific instances or components occur several times per month. Major platform-wide outages are rare but do happen — typically during or after major release deployments.