Cytracom Incident History
Operational
checked Aug 24, 2026 6:53 AM UTC · Cytracom's official status page
Cytracom is up and running.
Cytracom is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "ControlOne partial service degradation in the US-SouthWest (LAX) Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region impacting bridge connectivity for a subset of customers.
Report: "ControlOne geolocation services degraded"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.
Report: "ControlOne site status reporting"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue causing a subset of ControlOne Sites to report an incorrect ISP status in the ControlOne portal. This is a visual problem only and does not impact site connectivity.
Report: "ControlOne partial service degradation in the US-Southeast (ATL) Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating a partial service degradation in the US-Southeast (ATL) Region.
Report: "ControlOne API + Management portal increased load times."
Last updateThis incident has been resolved.
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to configuration changes more slowly than usual. The management portal may appear unresponsive until this clears.
Report: "ControlOne partial service degradation in the US-SouthCentral (DFW) Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
Report: "UCaaS: Inbount/Outbound Calls Failing"
Last updateThis incident has been resolved. We have implemented an extra step so the automated config management doesn't trigger outside a declared maintenance window. We apologize for the disruption caused by this.
A fix has been implemented and we the calls are flowing as usual. We are closely monitoring for any other issues.
We are investigating an issue impacting inbound and outbound call failures. We we identified an incorrect configuration that caused this issue. We are working on a fix and will update soon.