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Genesys Cloud Platform logo and current status indicator

Genesys Cloud Platform Status

Genesys Cloud Platform Status is currently operational with all systems functioning normally.
Last checked from Genesys Cloud Platform's official status page
Genesys Cloud

Genesys Cloud Platform Status

Part of Genesys Cloud

Operational
Last updated 15 sub-components

Platform Service Health

Uptime
99.93%
29m downtime
Incidents
1
outages
Degraded
0
issues
Maintenance
2
maintenance

Platform Sub-Components

15 sub-components with real-time status monitoring

Americas (Sao Paulo)
Operational
Americas (US East)
Operational
Americas (US West)
Operational
Americas (Canada)
Operational
Asia Pacific (Mumbai)
Operational
Asia Pacific (Sydney)
Operational
Asia Pacific (Tokyo)
Operational
Asia Pacific (Seoul)
Operational
EMEA (Dublin)
Operational
EMEA (Frankfurt)
Operational
EMEA (London)
Operational
FedRAMP
Operational
EMEA (Zurich)
Operational
EMEA (UAE)
Operational
Asia Pacific (Osaka)
Operational

Frequently Asked Questions

Common questions about Platform component status and monitoring

Component Status: Operational

No, Genesys Cloud Platform is operational. This component is functioning normally with no reported issues.

Platform is a critical component of Genesys Cloud's infrastructure. This component plays an essential role in the overall service delivery and user experience.

We monitor Genesys Cloud Platform continuously to track its availability, performance, and health metrics. Any issues with this component may impact related services and functionality within the Genesys Cloud ecosystem.

You can subscribe to receive instant notifications about Genesys Cloud Platform status changes, including outages, performance issues, and maintenance activities.

Our notification system provides real-time alerts via email when this component experiences issues or when service is restored. This helps you stay informed about any changes that might affect your use of Genesys Cloud.