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Last checked 2025-06-14T13:32:48.571Z from Xero's official status page

Historical record of incidents for Xero

Jun 12, 2025

Report: "Global: Xero - customers may be experiencing slowness when navigating Xero"

Last update 2025-06-12T02:31:32.052Z

identified2025-06-12T02:31:32.049Z

We have identified what is impacting some customers experiencing slowness in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 2:30am UTC

May 29, 2025

Report: "Global - Xero sign-ups and account changes"

Last update 2025-05-29T12:03:54.564Z

resolved2025-05-29T12:03:54.548Z

Our team has resolved the issue impacting causing some customers to experience errors when signing up to Xero or make profile changes. This was caused by a system error and the team implemented a fix to resolve the issue. We apologise for any inconvenience caused.

monitoring2025-05-29T11:49:20.247Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:49

investigating2025-05-29T10:56:23.000Z

We are aware that some customers trying to sign up to Xero or make profile changes are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 11:40 UTC

Report: "Global - Xero sign-ups and account changes"

Last update 2025-05-29T07:03:00.000Z

Resolved2025-05-29T07:03:00.000Z

Monitoring2025-05-29T06:49:00.000Z

Our team has implemented a fix and we are currently monitoring the results.Status Last Reviewed: 11:49

Investigating2025-05-29T05:56:00.000Z

We are aware that some customers trying to sign up to Xero or make profile changes are experiencing errors. Our team is investigating this with urgency.Status Last Reviewed: 11:40 UTC

May 27, 2025

Report: "Global: Errors in Xero HQ client list and Bank Reconciliation page"

Last update 2025-05-27T15:48:25.803Z

resolved2025-05-27T15:48:25.786Z

Our team has resolved the issue causing some customers to experience errors when trying to load the client list in Xero HQ and the Bank Reconciliation page. This was due to an error experienced by a third-party provider which they were able to resolve. We apologise for any inconvenience this has caused.

monitoring2025-05-27T15:23:25.461Z

A fix has been implemented and we are currently monitoring the results. Status Last Reviewed: 15:23 UTC

investigating2025-05-27T13:54:25.000Z

We are aware that some customers trying to load the client list in Xero HQ or the Bank Reconciliation page are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 14:58 UTC

Report: "Global: Errors in Xero HQ client list and Bank Reconciliation page"

Last update 2025-05-27T10:48:00.000Z

Resolved2025-05-27T10:48:00.000Z

Monitoring2025-05-27T10:23:00.000Z

A fix has been implemented and we are currently monitoring the results.Status Last Reviewed: 15:23 UTC

Investigating2025-05-27T08:54:00.000Z

We are aware that some customers trying to load the client list in Xero HQ or the Bank Reconciliation page are experiencing an error. Our team is investigating this with urgency.Status Last Reviewed: 14:58 UTC

May 19, 2025

Report: "Global: Xero- some customers may be experiencing slowness in Xero"

Last update 2025-05-19T01:13:43.156Z

resolved2025-05-19T01:13:43.138Z

Our team has resolved the issue impacting our customers experiencing slowness in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we've made changes to restore service.

monitoring2025-05-19T00:25:29.080Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:25am UTC

identified2025-05-19T00:19:53.940Z

We have identified what is impacting our customers who are experiencing slowness in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: <12:19am UTC

investigating2025-05-18T23:50:30.784Z

We are aware some customers may be experiencing some slowness across Xero. Our team is investigating this with urgency. Status Last Reviewed: 11:50pm UTC

May 15, 2025

Report: "Australia: Xero Tax - increased processing times when filing"

Last update 2025-05-15T23:59:49.349Z

resolved2025-05-15T13:34:03.000Z

Our team has resolved an issue causing increased processing times when filing in Xero Tax, which was resolved before EOD. If you have any questions, please raise a case with our Xero Support team. We apologise for any inconvenience caused.

monitoring2025-05-15T09:18:23.294Z

Our team has made some changes to improve processing time and we are currently monitoring the results. Status Last Reviewed: 09:18 UTC.

identified2025-05-15T07:36:46.000Z

We are continuing to work on a fix for this issue.

identified2025-05-15T00:52:18.000Z

We’re aware some customers are experiencing increased processing times when filing in Xero Tax. Our team is investigating with urgency. Thanks for your patience. Status Last Reviewed: 2:03am UTC

May 13, 2025

Report: "Global: Xero - Customers are experiencing issues accessing Xero"

Last update 2025-05-13T06:57:22.262Z

resolved2025-05-11T18:17:50.000Z

Our team has resolved the issue impacting customers trying to navigate and access Xero. This was caused by a network issue, and the team rebooted systems to resolve the issue. We apologise for any inconvenience this has caused.

investigating2025-05-11T17:55:01.236Z

We are aware customers are experiencing issues navigating and accessing Xero. Our team is investigating this with urgency. Status Last Reviewed: 5:53pm UTC

Report: "AU: Payroll - Customers are unable to submit superannuation payments"

Last update 2025-05-13T06:51:26.931Z

resolved2025-05-13T06:51:26.911Z

Our team has resolved the issue preventing AU customers trying to submit superannuation payments in AU Payroll. A product release caused superannuation payments to become unavailable. We apologise for any inconvenience this has caused.

identified2025-05-13T05:53:41.000Z

We have identified what is preventing AU customers trying to submit superannuation payments in AU Payroll. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 6:42am UTC

May 8, 2025

Report: "Global: Login - some customers may be experiencing issues when logging into Xero"

Last update 2025-05-08T19:58:14.238Z

resolved2025-05-08T19:58:14.215Z

Our team has resolved the issue preventing customers trying to log in to Xero. We apologise for any inconvenience this has caused. This was due to a bug related to SSO which prevented newly created users from signing in.

monitoring2025-05-08T19:42:09.702Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 6.42pm

identified2025-05-08T18:38:34.000Z

We have identified what is preventing some customers trying to log in to Xero. We are working to release a fix for this issue. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 7.36pm

investigating2025-05-08T18:20:11.247Z

We are aware some customers are experiencing issues when logging into Xero. Our team is investigating this with urgency. Status Last Reviewed: 6.19pm

Apr 22, 2025

Report: "Global: Xero HQ and Practice Manager - some customers may be experiencing slowness in practice tools"

Last update 2025-04-22T07:01:45.826Z

resolved2025-04-22T07:01:45.809Z

Our team has resolved the issue impacting some customers trying to navigate in Xero HQ or XPM. We apologise for any inconvenience this has caused. A product update caused an issue with Xero HQ and XPM, which has since been resolved.

monitoring2025-04-22T06:10:02.000Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7:48am UTC

Apr 19, 2025

Report: "Global: Xero Checkout - Customers are receiving errors when attempting to purchase Xero Subscriptions"

Last update 2025-04-19T02:23:46.836Z

resolved2025-04-19T02:23:46.819Z

Our team has resolved the issue impacting customers trying to purchase subscriptions. We apologise for any inconvenience this has caused. This issue was caused by an expired AWS certificate.

monitoring2025-04-19T02:16:51.009Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2:16 am UTC

identified2025-04-19T01:58:38.245Z

We have identified what is causing some customers to receive errors when attempting to purchase Xero Subscriptions. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:58 am UTC

investigating2025-04-19T01:54:17.664Z

We are aware some customers are currently receiving errors when attempting to purchase Xero Subscriptions. Our team is investigating this with urgency. Status Last Reviewed: 1:53 am UTC

Apr 9, 2025

Report: "Global: Xero Practice Manager - customers may be experiencing slowness"

Last update 2025-04-09T04:03:27.009Z

resolved2025-04-01T03:16:05.000Z

Our team has resolved the issue impacting our customers trying to navigate in Xero Practice Manager. We apologise for any inconvenience this has caused. We learn from every incident and put measures in place to prevent issues from happening again A product release caused an issue with Xero Practice Manager, and this was rolled back.

monitoring2025-04-01T01:56:42.000Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2:36am UTC

identified2025-04-01T01:31:45.000Z

We have identified what is impacting our customers experiencing a slowness in Practice Manager. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:35am UTC

Apr 1, 2025

Report: "Global: Xero Practice Manager - customers may be experiencing slowness"

Last update 2025-04-01T01:13:54.013Z

resolved2025-04-01T01:13:53.997Z

Our team has resolved the issue impacting our customers trying to navigate in Xero Practice Manager We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity issues, and our team has restored service.

monitoring2025-04-01T00:39:30.633Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:39am UTC

investigating2025-03-31T23:46:57.000Z

Our product team is looking into this, and we’ll provide an update as soon as possible. Status Last Reviewed: 12:15am UTC

investigating2025-03-31T23:37:06.937Z

We are continuing to investigate this issue.

investigating2025-03-31T23:32:17.399Z

We are continuing to investigate this issue.

investigating2025-03-31T22:58:40.000Z

We are aware some customers trying to navigate in Practice Manager are experiencing slowness and some error pages. Our team is investigating this with urgency. Status Last Reviewed: 11:24pm UTC

Mar 18, 2025

Report: "Global: Hubdoc - Customers may experience a delay in publishing documents to Xero"

Last update 2025-03-18T18:55:56.943Z

resolved2025-03-18T18:55:56.929Z

Our team has resolved the issue impacting customers trying to publish documents to Xero in Hubdoc. We apologise for any inconvenience this has caused. This was caused by a system error and the team implemented a fix to resolve the issue.

monitoring2025-03-18T18:38:54.171Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 6:38pm UTC

identified2025-03-18T18:16:24.975Z

We have identified what is impacting customers trying to publish documents to Xero in Hubdoc. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 6:15pm UTC

investigating2025-03-18T17:28:57.580Z

We are aware customers trying to publish documents to Xero in Hubdoc are experiencing delays. Our team is investigating this with urgency. Status Last Reviewed: 5:28pm UTC

Report: "AU: Payroll - Customers may experience time out errors when creating pay runs"

Last update 2025-03-18T07:10:17.051Z

resolved2025-03-18T07:10:17.035Z

Our team has resolved the issue impacting AU customers trying to create a pay run in AU Payroll. This was caused by an issue with how the database processed requests. We apologise for any inconvenience this has caused.

monitoring2025-03-18T06:47:09.598Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 6:47am UTC

identified2025-03-18T06:45:48.637Z

We have identified what is preventing AU customers trying to create a pay run in AU Payroll. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 6:45am UTC

investigating2025-03-18T06:39:21.786Z

We are aware AU customers trying to create a pay run in AU Payroll are experiencing timeout errors. Our team is investigating this with urgency. Status Last Reviewed: 6:38am UTC

Mar 10, 2025

Report: "Global: Xero Sign up flow - new customers unable to log in"

Last update 2025-03-10T20:36:46.478Z

resolved2025-03-10T03:00:00.000Z

Our team has resolved the issue impacting new customers trying to sign up to Xero for the first time. Some customers may not have received a Forgotten password email also. We apologise for any inconvenience this has caused. A product release caused this issue, and we were able to roll back to restore service. We learn from every incident and put measures in place to prevent issues from happening again.

Mar 8, 2025

Report: "Americas: Xero Central - Some customers are unable to access Xero Central"

Last update 2025-03-08T05:55:36.081Z

resolved2025-03-08T05:55:36.061Z

Our team has resolved the issue causing customers to receive errors when trying to access Xero Central through https://xero.my.site.com This was due to the SalesForce Experience Cloud incident. We apologise for any inconvenience this has caused.

investigating2025-03-08T03:27:05.820Z

We are continuing to investigate this issue.

investigating2025-03-08T01:39:06.000Z

We are aware customers in the USA, CA and BR are receiving errors when trying to access Xero Central through https://xero.my.site.com Our team is investigating this with urgency. In the meantime, please access Xero Central through - https://central.xero.com/s/ Status Last Reviewed: 5.28am UTC

Mar 4, 2025

Report: "Global: Invoicing - Some customers are receiving errors when trying to send emails"

Last update 2025-03-04T01:22:51.809Z

resolved2025-03-04T01:22:51.784Z

Our team has resolved the issue causing customers to receive errors when trying to send invoices via email. We apologise for any inconvenience this has caused. This was caused by a product release which we have rolled back.

monitoring2025-03-04T01:17:01.030Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1.16am UTC

investigating2025-03-04T01:06:15.923Z

We are aware some customers are receiving errors when trying to send invoices via email. Our team is investigating this with urgency. Status Last Reviewed: 1.06am UTC

Feb 28, 2025

Report: "Global: Navigation - customers experiencing issues navigating Xero"

Last update 2025-02-28T00:26:04.346Z

resolved2025-02-28T00:26:04.317Z

Our team has resolved the issue impacting customers trying to use the Navigation bar in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

monitoring2025-02-28T00:16:36.481Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:16am UTC

identified2025-02-27T23:55:01.000Z

We have identified what is impacting our customers trying to use the Navigation bar in Xero. This is our top priority and we will update you as soon as we can. <additional technical detail if appropriate> Status Last Reviewed: 12:08am UTC

Feb 20, 2025

Report: "Global: Xero Central - Some customers are Unable to Access Xero Central"

Last update 2025-02-20T23:40:23.847Z

resolved2025-02-20T23:40:23.828Z

Our team has resolved the issue preventing customers from accessing Xero Central. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

monitoring2025-02-20T22:55:26.000Z

Xero Central has been restored and we are monitoring for further impact. Status Last Reviewed: 10:55 pm UTC

investigating2025-02-20T22:17:32.000Z

We are aware that some customers are intermittently unable to access Xero Central. Our team is investigating this with urgency. Status Last Reviewed: 10:49 pm UTC

Report: "Global: Xero Central - Customers were Unable to Access Xero Central"

Last update 2025-02-20T21:38:56.228Z

resolved2025-02-20T21:38:56.209Z

Our team has resolved the issue impacting customers accessing Xero Central. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

monitoring2025-02-20T21:23:35.977Z

We are continuing to monitor for any further issues.

monitoring2025-02-20T21:11:42.093Z

We were aware that customers were briefly unable to access Xero Central. Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 9.11pm UTC

investigating2025-02-20T21:06:14.766Z

We are aware customers are unable to access Xero Central. Our team is investigating this with urgency. Status Last Reviewed: 9.05pm UTC

Feb 18, 2025

Report: "Global: Xero Files - Issues accessing files"

Last update 2025-02-18T12:45:53.399Z

resolved2025-02-18T12:45:53.379Z

Our team has resolved the issue impacting Xero Files. This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.

monitoring2025-02-18T11:59:11.215Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:59 UTC.

investigating2025-02-18T11:08:02.000Z

We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency. Status Last Reviewed: 11:48 UTC.

Report: "Global: Xero Dashboard - Customers are unable to view bank accounts"

Last update 2025-02-18T01:51:21.363Z

resolved2025-02-18T01:51:21.350Z

Our team has resolved the issue impacting customers trying to access bank accounts on the Xero Dashboard. This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.

identified2025-02-18T01:45:48.143Z

We have identified what is preventing customers trying to access bank accounts on the Xero Dashboard. This is our top priority and we will update you as soon as we can. <additional technical detail if appropriate> Status Last Reviewed: 1:44am UTC

Feb 16, 2025

Report: "Global: Xero Central - customers unable to access Xero Central"

Last update 2025-02-16T09:38:15.913Z

resolved2025-02-16T08:30:00.000Z

Our team has resolved an issue impacting global customers trying to access Xero Central from 8:45pm - 9:05pm UTC. We apologise for any inconvenience this has caused. Our team found an issue following the scheduled maintenance during this time, and was able to apply a fix.

Feb 5, 2025

Report: "Australia: Document Packs - customers are experiencing an error when requesting signatures"

Last update 2025-02-05T02:06:20.839Z

resolved2025-02-05T02:06:20.822Z

Adobe has resolved the issue impacting Xero customers trying to send document packs for signing in Xero HQ, and customers being unable to sign documents. We apologise for any inconvenience this has caused.

identified2025-02-04T23:59:21.000Z

We are aware customers are experiencing errors when requesting a signature from Document Packs in Xero. Customers attempting to sign a document pack are also impacted. This relates to an issue that Adobe is experiencing. For more information, please see their Status Page status.adobe.com. Last Updated: 12:29am UTC

Jan 31, 2025

Report: "Global: Customers may be unable to log in"

Last update 2025-01-31T02:28:53.321Z

resolved2025-01-30T23:48:08.000Z

Our team has resolved the issue impacting customers trying to log into Xero. This was caused by third-party supplier issues. When there’s an issue with our third-party suppliers, we work closely with them to understand the impact and push for a resolution as quickly as possible. We apologise for any inconvenience this has caused.

monitoring2025-01-30T23:39:09.527Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:38pm UTC

investigating2025-01-30T23:29:56.862Z

We are aware customers trying to log into Xero are experiencing an error message. Our team is investigating this with urgency. Status Last Reviewed: 11.29pm UTC

Jan 30, 2025

Report: "AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns"

Last update 2025-01-30T06:56:00.388Z

resolved2025-01-30T06:56:00.370Z

Our team has resolved the issue impacting AU customers who were unable to create Business Activity Statements in Xero, and partners using Xero Tax/Practice Manager having issue with prefilling tax statement information. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.

monitoring2025-01-30T06:12:21.247Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 6:11am UTC

investigating2025-01-30T03:52:59.000Z

We are aware some AU customers are unable to create Business Activity Statements in Xero. We're also aware that partners using Xero Tax/Practice Manager will be experiencing issues with prefilling tax statement information. Our team is investigating this with urgency. Status Last Reviewed: 5:35 am UTC

Jan 28, 2025

Report: "Xero - Some AU customers unable to login to Xero"

Last update 2025-01-28T00:21:48.553Z

resolved2025-01-28T00:21:48.538Z

Our testing shows that this issue has now resolved.. We apologise for any inconvenience this has caused and for customers patience while this was investigated.

investigating2025-01-26T00:22:35.000Z

We are aware some Australian customers are experiencing errors logging in to Xero due to a connectivity issue with some internet service providers. We are investigating this with urgency and thank customers for their patience during this time. Status Last Reviewed: 11.00pm Monday 27 January UTC

Jan 23, 2025

Report: "AU: Login Page - some users may be experiencing issues logging into Xero."

Last update 2025-01-23T22:39:12.402Z

resolved2025-01-23T22:39:12.381Z

Our team has resolved the issue impacting Australian customers trying to log into Xero. We apologise for any inconvenience this has caused. This was caused by a third-party external service provider. When there’s an issue with our third-party suppliers/external service providers, we work closely with them to understand the impact and push for a resolution as quickly as possible.

monitoring2025-01-23T22:14:12.267Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 10:14pm UTC

investigating2025-01-23T21:42:32.712Z

We are aware some Australian customers trying to log into Xero are experiencing a loading page. Our team is investigating this with urgency. Status Last Reviewed: 9:42pm UTC

Jan 17, 2025

Report: "Global: Bank Feeds - Some users are unable to connect or refresh bank feeds"

Last update 2025-01-17T02:18:36.837Z

resolved2025-01-17T02:18:36.823Z

Our team has resolved the issue impacting customers trying to connect or refresh bank feeds. We apologise for any inconvenience this has caused. This was caused by a technical issue that Yodlee resolved.

monitoring2025-01-17T00:46:50.105Z

Yodlee have implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:46 am UTC

investigating2025-01-16T23:19:40.000Z

We are aware some customers trying to connect or manually refresh Yodlee bank feeds are experiencing errors. Our team is working with Yodlee to resolve this issue with urgency. Status Last Reviewed: 11:19pm

investigating2025-01-16T21:56:37.000Z

We are aware some customers trying to connect or manually refresh Yodlee bank feeds are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 10:32pm

Jan 15, 2025

Report: "Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign"

Last update 2025-01-15T04:32:12.276Z

resolved2025-01-15T04:32:12.259Z

Our team has resolved the issue impacting users trying to send or sign documents via Adobe eSign. This was caused by an issue with a third party Adobe integration. A fix has been released to resolve customer impact. We apologise for any inconvenience this has caused.

monitoring2025-01-15T04:04:32.351Z

Adobe has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 4.04am UTC

investigating2025-01-15T03:33:34.587Z

We are aware some customers trying to send or sign documents in Xero HQ are experiencing errors. We are working with Adobe to resolve this issue as soon as possible. Status Last Reviewed: 3.32 am UTC

Report: "Global: Reporting - Some customers experienced errors attempting to access report templates"

Last update 2025-01-15T03:56:20.740Z

resolved2025-01-15T03:56:20.731Z

Our team has resolved the issue impacting customers trying to access report templates in Reporting. A product release caused report templates to become unavailable, and we rolled back the release to resolve the issue. We apologise for any inconvenience this has caused.

Jan 9, 2025

Report: "NZ: Xero and Practice Manager - users unable to connect to IRD"

Last update 2025-01-09T00:30:29.392Z

resolved2025-01-09T00:30:29.379Z

The IRD has resolved the issue impacting NZ customers trying to connect and file to IRD in Xero and Practice Manager. We apologise for any inconvenience this has caused.

monitoring2025-01-08T23:25:02.795Z

The IRD has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:24pm UTC

identified2025-01-08T22:27:15.000Z

We have identified this issue relates to an IRD outage and our Product Teams are working with the IRD to resolve this. Customers will be able to create and approve GST and income tax returns, however these will not be filed with IRD. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 10:57pm UTC

investigating2025-01-08T21:56:02.645Z

We are aware NZ customers trying to connect to the IRD in Xero and Practice Manager are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 9:54pm UTC

Dec 23, 2024

Report: "AU: BAS Xero Blue - Some users are unable to connect to the ATO or see obligations in BAS"

Last update 2024-12-23T00:47:43.958Z

resolved2024-12-23T00:47:43.940Z

Our team has resolved the issue impacting Australian based customers trying to view obligations in BAS, connect to the ATO or generate activity statements. We apologise for any inconvenience this has caused. This issue was due to a product error with how Xero connected with the ATO.

monitoring2024-12-22T23:51:27.396Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:51pm UTC

identified2024-12-20T22:03:26.000Z

We have identified what is causing some customers to be unable to view obligations in BAS, connect to the ATO or generate activity statements. Our team are working to resolve this. Status Last Reviewed: 22:00, Friday 20 Dec UTC

investigating2024-12-20T07:33:22.000Z

We are aware that some customers trying to view obligations, connect to the ATO in BAS or generate activity statements are experiencing errors. Our team are working to resolve this. Status Last Reviewed: 09:33 UTC

Dec 20, 2024

Report: "AU: Tax & Payroll - Some customers are receiving errors or delays when lodging returns and STP filings to the ATO"

Last update 2024-12-20T10:24:48.522Z

resolved2024-12-20T10:24:48.505Z

Our team has resolved the issue impacting AU customers trying to lodge returns and STP filings and outstanding returns have successfully filed. If you have received an error, please resubmit your return which will then be processed. This was due to a configuration issue which our team released a fix for. We apologise for any inconvenience caused.

monitoring2024-12-20T05:33:01.000Z

Our team has implemented a fix and returns are now processing. Due to the number of returns being processed, customers may still experience delays. If you have received an error, please resubmit your return which will then be processed. We will continue to monitor this situation and provide updates. Status Last Reviewed: 09:33 UTC

identified2024-12-19T22:13:08.000Z

Some customers may experience delays or errors when filing Tax or STP returns with the ATO. If you have received an error, please resubmit your return which will then be processed once this issue is resolved. We are working closely with the ATO to resolve this issue. We will provide further updates when more information is available. Status Last Reviewed: 3:58am

investigating2024-12-19T09:08:37.000Z

We are aware AU customers trying to lodge returns and STP filings with the ATO are experiencing errors or delays. We are working with the ATO to resolve this issue. Status Last Reviewed: 8:05pm UTC

investigating2024-12-19T07:47:30.000Z

Dec 16, 2024

Report: "Global: XPM - users unable to submit time entries"

Last update 2024-12-16T00:37:28.179Z

resolved2024-12-16T00:37:28.166Z

Our team has resolved the issue impacting customers trying to enter a time entry in Xero Practice Manager. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

monitoring2024-12-16T00:28:46.158Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:28am UTC

investigating2024-12-15T23:58:11.000Z

We are aware that customers trying to enter a time entry in Xero Practice Manager are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 12:08am UTC

Dec 13, 2024

Report: "Global: Bank Feeds - Customers may be unable to add bank accounts in Xero"

Last update 2024-12-13T07:12:28.393Z

resolved2024-12-13T07:12:28.373Z

Our team has resolved the issue impacting customers trying to add bank accounts in Xero. This was caused by a product release. The team have rolled back the release to resolve errors. We apologise for any inconvenience this has caused.

identified2024-12-13T06:05:51.000Z

We have identified what is preventing customers trying to add a bank account in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 6:35am UTC

Dec 10, 2024

Report: "Global: XPM - users unable to submit time entries"

Last update 2024-12-10T23:29:09.430Z

resolved2024-12-10T23:29:09.416Z

Our team has resolved the issue impacting customers trying to enter time in Xero Practice Manager. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service.

monitoring2024-12-10T23:12:08.334Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:11pm UTC

investigating2024-12-10T22:44:25.000Z

We are aware that customers trying to enter a time entry in Xero Practice Manager are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 11:02pm UTC

Dec 8, 2024

Report: "UK: VAT - Error when submitting VAT returns"

Last update 2024-12-08T07:51:27.651Z

resolved2024-12-08T07:51:27.632Z

Please note that HMRC is undergoing scheduled system maintenance for the MTD VAT service from 08:00 UTC until 20:30 UTC on Sunday 8th of December 2024. During this time, customers may be unable to access the VAT registration, claim VAT enrolment, VAT view and change and VAT penalties and appeals. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/d35fea37-64ff-4d37-81f3-a34e75643bf9

identified2024-12-07T15:42:49.000Z

We have identified that errors are due to an issue with the HMRC service which is causing a small number of submissions to fail. Subsequent attempts may be successful. We've contacted HMRC for further information. Status Last Reviewed: 20:41 UTC.

investigating2024-12-07T15:07:05.980Z

We are aware UK customers trying to submit VAT returns are receiving an error message. Our team is investigating this with urgency. Status Last Reviewed: UTC 15:07

Dec 4, 2024

Report: "Global: Hubdoc - Customers are experiencing issues publishing documents in Hubdoc."

Last update 2024-12-04T21:01:29.481Z

resolved2024-12-04T21:01:29.466Z

The issue impacting customers trying to publish documents in Hubdoc has been resolved. We apologise for any inconvenience this has caused. This was caused by a brief third-party outage which impacted our system. We apologise for the inconvenience caused.

monitoring2024-12-04T20:28:33.921Z

The errors and delays have now resolved, and we are currently monitoring the results. Status Last Reviewed: 8:28pm UTC

investigating2024-12-04T19:59:26.000Z

We are aware customers trying to publish documents in Hubdoc may be experiencing slowness or errors. Our team is investigating this with urgency.

Dec 2, 2024

Report: "Global: Hubdoc - Issues with publishing"

Last update 2024-12-02T13:10:26.740Z

resolved2024-12-02T13:10:26.725Z

Our team has resolved the issue causing customers to experience issues with publishing and loading in Hubdoc. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.

monitoring2024-12-02T12:34:38.102Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 13:34 UTC

investigating2024-12-02T11:21:02.000Z

We are aware some customers are experiencing issues publishing and with pages loading in Hubdoc. We are investigating this with urgency. Status Last Reviewed: 11:52 UTC

Report: "Global: Xero- Some users are experiencing slowness or are receiving errors when trying to access Xero"

Last update 2024-12-02T02:51:22.202Z

resolved2024-12-02T02:51:22.190Z

Our team has resolved the issue causing slowness in Xero. This was caused by network connectivity and we apologise for any inconvenience.

monitoring2024-12-02T01:21:59.000Z

We are aware some customers are experiencing slowness when accessing Xero. We have identified the cause and our Product Team have implemented a fix. Thanks for your patience during this time. Status Last Reviewed: 1:48am UTC

identified2024-12-02T00:44:40.000Z

We have identified what is impacting some customers experiencing slowness in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 1:07am UTC

investigating2024-12-02T00:25:37.066Z

Our Product Team is looking into this, and we’ll provide an update as soon as possible

investigating2024-12-02T00:05:52.000Z

We are aware that some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency. Status Last Reviewed: 12:26 am UTC

Nov 27, 2024

Report: "Global: Invoicing - Some users are receiving errors when trying to preview or send an online invoice from Xero"

Last update 2024-11-27T18:53:02.762Z

resolved2024-11-27T18:53:02.744Z

Our team has resolved the issue impacting customers trying to accessing invoices. This was caused by a bug which we have rolled back. We apologise for any inconvenience this has caused.

monitoring2024-11-27T18:51:21.575Z

We are continuing to monitor for any further issues.

monitoring2024-11-27T18:42:33.212Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7:42pm

investigating2024-11-27T18:37:13.160Z

We are aware some customers trying to preview or send online invoices are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 6:36pm

Nov 25, 2024

Report: "UK - HMRC experiencing delays"

Last update 2024-11-25T19:44:00.575Z

resolved2024-11-25T19:44:00.557Z

HMRC has resolved the issue causing some filing delays through the UK Tax product.

monitoring2024-11-25T08:54:54.698Z

HMRC has implemented a fix and we are currently monitoring the results. Status Last Reviewed:

investigating2024-11-21T18:20:54.000Z

We have confirmed that this is causing some filings to be delayed for CIS, Partnership Tax, Personal Tax and now Corporation Tax. We will continue to monitor this issue and provide updates.

investigating2024-11-21T18:08:12.910Z

We are aware HMRC are currently experiencing issues which may cause some filing delays through the UK Tax product. This has been escalated with HMRC and we will provide updates as these become available.

Nov 22, 2024

Report: "Expenses - Customers experiencing slowness or error messages in Expenses"

Last update 2024-11-22T00:33:51.578Z

resolved2024-11-22T00:33:51.560Z

Our team has resolved the issue causing customers to experience slowness or errors in Expenses. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.

monitoring2024-11-21T23:45:25.735Z

We have identified what is causing customers to experience slowness or error messages when creating or approving Expenses. The team have implemented a fix, and are monitoring the results. Status Last Reviewed:11:39pm UTC

investigating2024-11-21T21:02:48.000Z

Our product team is looking into this, and we’ll provide an update as soon as possible

investigating2024-11-21T20:41:32.000Z

We are continuing to investigate this issue.

investigating2024-11-21T19:43:42.851Z

We are continuing to investigate this issue.

investigating2024-11-21T19:17:07.000Z

We are aware customers may be experiencing slowness or error messages when creating or approving Expenses. Our team is investigating this with urgency. Status Last Reviewed:11:24pm UTC

Nov 17, 2024

Report: "Global: Invoicing - Some users are receiving errors when trying to preview or send an online invoice from Xero"

Last update 2024-11-17T22:27:38.584Z

resolved2024-11-17T22:27:38.572Z

This incident has been resolved.

monitoring2024-11-17T22:09:09.546Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 22:09PM

investigating2024-11-17T22:01:22.000Z

We are aware some customers are experiencing issues when trying to access New Invoicing. Our team is investigating this with urgency. Status Last Reviewed: 22:01pm

Report: "NZ: NZ GST and Payroll - Customers may have experienced errors attempting to file to IRD"

Last update 2024-11-17T19:43:48.366Z

resolved2024-11-17T19:43:48.355Z

We are aware NZ customers trying to file GST returns, income tax returns or payday filings to IRD may have experienced errors for a period of 35 minutes. This related to a brief outage within IRD's systems. We apologise for any inconvenience caused.

Nov 14, 2024

Report: "Global: Hubdoc - Customers experienced errors viewing documents in Hubdoc"

Last update 2024-11-14T22:36:25.710Z

resolved2024-11-14T22:36:25.698Z

Our team has resolved the issue impacting customers attempting to view documents in Hubdoc. This was related to a database issue, and the team are investigating further to prevent reoccurrence. We apologise for any inconvenience this caused.

Nov 6, 2024

Report: "XeroHQ - customers unable to access Practice Reporting"

Last update 2024-11-06T20:36:56.057Z

resolved2024-11-06T20:36:56.042Z

Our team has resolved the issue impacting customers from accessing Practice Reporting in XeroHQ. This issue related to a network connectivity error which our team was able to implement a fix to resolve customer impact. We apologise for any inconvenience this has caused.

monitoring2024-11-06T19:38:20.328Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7.38pm UTC

investigating2024-11-06T19:07:26.847Z

We are aware customers are currently unable to access Practice Reporting in XeroHQ/MyXero. Our team is investigating this with urgency. Status Last Reviewed: 7.05pm UTC

Nov 5, 2024

Report: "AU: Xero Tax- delay in filing returns to ATO"

Last update 2024-11-05T01:38:33.021Z

resolved2024-11-05T01:38:33.000Z

Our team has resolved the issue impacting Australian customers trying to file submitted tax returns to the ATO in Xero Tax/Xero Practice Manager. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.

monitoring2024-11-05T01:01:20.000Z

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 1:26am UTC

identified2024-11-05T00:44:58.739Z

We are aware that AU customers are experiencing a delay with filing tax returns to ATO with Xero Tax/Xero Practice Manager. We have identified what is causing this issue and are working on a fix. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 12:44am UTC

Nov 3, 2024

Report: "NZ Tax - Customers unable to eFile NZ tax returns to the IRD"

Last update 2024-11-03T21:05:31.403Z

resolved2024-11-03T21:05:31.381Z

Our team has resolved the issue impacting NZ customers trying to file tax returns to the IRD in Xero, or Xero Practice Manager (XPM). We apologise for any inconvenience this has caused. This was following a fix on IRD's end.

monitoring2024-11-03T20:31:10.915Z

A fix has been implemented on IRD's end and we are currently monitoring the results. Status Last Reviewed: 8:30pm UTC

investigating2024-11-03T19:45:52.813Z

We are continuing to investigate this issue.

investigating2024-11-03T19:26:52.802Z

We are continuing to investigate this issue.

investigating2024-11-03T19:02:01.000Z

We are aware some NZ customers are currently unable to file NZ tax returns to the IRD in Xero, or Xero Practice Manager (XPM). Our team is investigating this with urgency. Status Last Reviewed: 8.18pm UTC

Nov 1, 2024

Report: "AU: Payroll - delay in STP filing processing"

Last update 2024-11-01T00:42:20.866Z

resolved2024-11-01T00:42:20.851Z

The ATO has resolved the issue impacting some AU customers with fully processing STP filings. Customers who file STP to the ATO will have them fully processed.

monitoring2024-10-31T04:49:55.221Z

Due to a processing issue at the ATO, you may experience delays in the full processing of your STP filings. Xero is actively monitoring the situation and working closely with the ATO at this time to understand the steps they are taking to resolve this issue.